TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Great! Experts were timely and helpful. Provided good advice.
Date published: 2023-03-16
Rated 5 out of 5 by from Good experience Good experience. Very easy to use. I believe asked the right questions
Date published: 2023-03-16
Rated 3 out of 5 by from The TurboTax Trust program is difficult to use Although the Internal Revenue Code gives options on how to calculate Distributable Net Income (DNI) - such as permitting the Trustee to treat all or a portion of capital gains as DNI if the trust document permits it - there needs to be a more user-friendly way to change the default provisions built into the program which start with capital gains being distributed either 50/50 between trust and beneficiaries or all to the trust, causing the trust to pay income tax when the trust intends to pass all the capital gains to the beneficiary for the beneficiary to pay the tax. There are no instructions on how to do this and my call to the live "help" person went to a person who had no idea how a 1041 works or the options of the trustee. She was useless. Without going into the program deep enough to be able to change the percentages, the program produces the wrong tax result. There must be a better way
Date published: 2023-03-16
Rated 5 out of 5 by from Fantastic, seamless, efficient experience James R. and Sharon V. were the two representatives I worked with to handle my taxes this year. They were both incredibly professional, personable, and communicative throughout the entire process. I was kept apprised of any and all pertinent actions and updates in a timely manner and couldn't have better things to say about their support and efforts. The whole process took less than three days to complete and went without a hitch. A+ job on both of their parts
Date published: 2023-03-16
Rated 4 out of 5 by from Using turbo tax is easy They offered life assistance for free and was able to easily and quickly find me the most money I could get returned.
Date published: 2023-03-16
Rated 5 out of 5 by from 6 Years Happy! I've used Turbo Tax 6 years in a row now and have always been satisfied. It is so easy and the customer service is amazing!
Date published: 2023-03-16
Rated 4 out of 5 by from TurboTax is easy and helpful TurboTax is Easy and helpful............"................
Date published: 2023-03-16
Rated 5 out of 5 by from TurboTax is wonderful Very detailed and thorough review. The agent was extremely patient and conscientious. She answered all questions that I submitted. I will use this service again.
Date published: 2023-03-16
Rated 5 out of 5 by from It it great! I’ve used Turbo Tax for the past 4 years and will keep coming back! It walks you through step by step and makes it so easy!
Date published: 2023-03-16
Rated 5 out of 5 by from Confidence I've used TurboTax for almost 10 years. Although I find the program fairly easy to use it does seem to give me the best returns. It is however becoming rather expensive. Maybe TurboTax will give us long term users a price break one year.
Date published: 2023-03-16
All TurboTax® Offerings Reviews - Page 6276
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great! Experts were timely and helpful. Provided good advice.
Date published: 2023-03-16
Rated 5 out of 5 by from Good experience Good experience. Very easy to use. I believe asked the right questions
Date published: 2023-03-16
Rated 3 out of 5 by from The TurboTax Trust program is difficult to use Although the Internal Revenue Code gives options on how to calculate Distributable Net Income (DNI) - such as permitting the Trustee to treat all or a portion of capital gains as DNI if the trust document permits it - there needs to be a more user-friendly way to change the default provisions built into the program which start with capital gains being distributed either 50/50 between trust and beneficiaries or all to the trust, causing the trust to pay income tax when the trust intends to pass all the capital gains to the beneficiary for the beneficiary to pay the tax. There are no instructions on how to do this and my call to the live "help" person went to a person who had no idea how a 1041 works or the options of the trustee. She was useless. Without going into the program deep enough to be able to change the percentages, the program produces the wrong tax result. There must be a better way
Date published: 2023-03-16
Rated 5 out of 5 by from Fantastic, seamless, efficient experience James R. and Sharon V. were the two representatives I worked with to handle my taxes this year. They were both incredibly professional, personable, and communicative throughout the entire process. I was kept apprised of any and all pertinent actions and updates in a timely manner and couldn't have better things to say about their support and efforts. The whole process took less than three days to complete and went without a hitch. A+ job on both of their parts
Date published: 2023-03-16
Rated 4 out of 5 by from Using turbo tax is easy They offered life assistance for free and was able to easily and quickly find me the most money I could get returned.
Date published: 2023-03-16
Rated 5 out of 5 by from 6 Years Happy! I've used Turbo Tax 6 years in a row now and have always been satisfied. It is so easy and the customer service is amazing!
Date published: 2023-03-16
Rated 4 out of 5 by from TurboTax is easy and helpful TurboTax is Easy and helpful............"................
Date published: 2023-03-16
Rated 5 out of 5 by from TurboTax is wonderful Very detailed and thorough review. The agent was extremely patient and conscientious. She answered all questions that I submitted. I will use this service again.
Date published: 2023-03-16
Rated 5 out of 5 by from It it great! I’ve used Turbo Tax for the past 4 years and will keep coming back! It walks you through step by step and makes it so easy!
Date published: 2023-03-16
Rated 5 out of 5 by from Confidence I've used TurboTax for almost 10 years. Although I find the program fairly easy to use it does seem to give me the best returns. It is however becoming rather expensive. Maybe TurboTax will give us long term users a price break one year.
Date published: 2023-03-16
All TurboTax® Offerings Reviews - Page 6276