TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by from Major sofware issue created problems While I don't have a problem with the performance of my Tax Expert I have had a very frustrating experience in getting a relatively simple tax form completed and filed. It has been over a week since I started this and I am still spending time trying to get this done. So right now I do not have a very high opinion of Turbo Tax. I am especially upset that the thing that has created the biggest problem has nothing to do with my return - it is trying to complete this survey. I resent being forced to complete a survey especially when it has been the source of the problem I am experiencing.
Date published: 2022-10-15
Rated 5 out of 5 by from 2021 tax Vera was great waked me through an we got done under dead line
Date published: 2022-10-15
Rated 5 out of 5 by from Excellent service This product is very easy to follow. Highly recommended for tax filing.
Date published: 2022-10-15
Rated 5 out of 5 by from Turbo Tax is Grrreat Organization of subjects makes the software a breeze to utilize. Quick to enter and work on exactly what you need.
Date published: 2022-10-15
Rated 5 out of 5 by from Turbo Tax a few days before the deadline It was pretty straight forward, It was a last second attempt to get my taxes done before the deadline! Thanks to you guys and mainly John for his help in making it happen!
Date published: 2022-10-15
Rated 5 out of 5 by from TurboTax is awesome! So easy - just answer the questions. Have used Turbotax for years! Love it!
Date published: 2022-10-15
Rated 3 out of 5 by from Shortcomings working with other Intuit products I pay monthly for QuickBooks Online, also made by Intuit. I cannot export my business data from QBO to TurboTax because Intuit wants me to either do the more expensive $100/month QBO premium plan or the $800/year QB Desktop. Also, many topics in TT could use deeper explanations. I often have to search answers at IRS.Gov and other sources.
Date published: 2022-10-15
Rated 4 out of 5 by from Remains a fiscal lifesaver for over a decade Sometimes folks have dump questions. For instance, "Where do I report my large federal Tax refund?" If you have a modest AI system it could flag this, parse it, and tell me "Your Federal Tax refund is not table income." Or, here's a big suggestion. Make it at least possible to transfer an older Turbo Tax-- just a year older, mind you-- to the current year to save time rebuilding a profile and recalling any carryover or depreciation established in early TT's. My 2020 TT functioned well in Mac OS 10.14-- the 2021 had to be installed in OS 10:15. Apparently I could not reach back to load in the 2020 file-- it was greyed out. So I copied it to an external drive shared by both systems, and it STILL wouldn't open in TT 2021. I mean, come ion, folks. A little backward compatibility makes my day. And now we're supposed to upgrade out Catalina's to Big Sur-- I mean, that's just a little too granular. I stick with two OS's so I can test new apps in the more recent OS X. Paid off this time. But very uncharacteristic of TT.
Date published: 2022-10-15
Rated 5 out of 5 by from GREAT EXPERIENCE I’ve been using Turbo Tax for close to 20 years and have always had a good experience in doing my taxes. I like the improvements and ease and recommend Turbo Tax highly!
Date published: 2022-10-15
Rated 5 out of 5 by from Awesome Product Awesome product and great support, had issues with product got help right away.
Date published: 2022-10-15
All TurboTax® Offerings Reviews - Page 6179
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Major sofware issue created problems While I don't have a problem with the performance of my Tax Expert I have had a very frustrating experience in getting a relatively simple tax form completed and filed. It has been over a week since I started this and I am still spending time trying to get this done. So right now I do not have a very high opinion of Turbo Tax. I am especially upset that the thing that has created the biggest problem has nothing to do with my return - it is trying to complete this survey. I resent being forced to complete a survey especially when it has been the source of the problem I am experiencing.
Date published: 2022-10-15
Rated 5 out of 5 by from 2021 tax Vera was great waked me through an we got done under dead line
Date published: 2022-10-15
Rated 5 out of 5 by from Excellent service This product is very easy to follow. Highly recommended for tax filing.
Date published: 2022-10-15
Rated 5 out of 5 by from Turbo Tax is Grrreat Organization of subjects makes the software a breeze to utilize. Quick to enter and work on exactly what you need.
Date published: 2022-10-15
Rated 5 out of 5 by from Turbo Tax a few days before the deadline It was pretty straight forward, It was a last second attempt to get my taxes done before the deadline! Thanks to you guys and mainly John for his help in making it happen!
Date published: 2022-10-15
Rated 5 out of 5 by from TurboTax is awesome! So easy - just answer the questions. Have used Turbotax for years! Love it!
Date published: 2022-10-15
Rated 3 out of 5 by from Shortcomings working with other Intuit products I pay monthly for QuickBooks Online, also made by Intuit. I cannot export my business data from QBO to TurboTax because Intuit wants me to either do the more expensive $100/month QBO premium plan or the $800/year QB Desktop. Also, many topics in TT could use deeper explanations. I often have to search answers at IRS.Gov and other sources.
Date published: 2022-10-15
Rated 4 out of 5 by from Remains a fiscal lifesaver for over a decade Sometimes folks have dump questions. For instance, "Where do I report my large federal Tax refund?" If you have a modest AI system it could flag this, parse it, and tell me "Your Federal Tax refund is not table income." Or, here's a big suggestion. Make it at least possible to transfer an older Turbo Tax-- just a year older, mind you-- to the current year to save time rebuilding a profile and recalling any carryover or depreciation established in early TT's. My 2020 TT functioned well in Mac OS 10.14-- the 2021 had to be installed in OS 10:15. Apparently I could not reach back to load in the 2020 file-- it was greyed out. So I copied it to an external drive shared by both systems, and it STILL wouldn't open in TT 2021. I mean, come ion, folks. A little backward compatibility makes my day. And now we're supposed to upgrade out Catalina's to Big Sur-- I mean, that's just a little too granular. I stick with two OS's so I can test new apps in the more recent OS X. Paid off this time. But very uncharacteristic of TT.
Date published: 2022-10-15
Rated 5 out of 5 by from GREAT EXPERIENCE I’ve been using Turbo Tax for close to 20 years and have always had a good experience in doing my taxes. I like the improvements and ease and recommend Turbo Tax highly!
Date published: 2022-10-15
Rated 5 out of 5 by from Awesome Product Awesome product and great support, had issues with product got help right away.
Date published: 2022-10-15
All TurboTax® Offerings Reviews - Page 6179