TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from great service the live help accountant, John, was incredibly helpful.
Date published: 2023-03-23
Rated 2 out of 5 by from Forced to Pay Fee I've used TurboTax for 8 years and never had a problem. This year when I went to pay with my debit card, it said it "hit a snag" and couldn't retrieve my information. I tried multiple times. I even transferred more money into my account in case there was some hold they were trying to put on there. I selected "Pay With My Refund", which I have never done because it charges an additional fee, but I thought I could select that to exit the screen and start over. When I tried to edit this selection, it came up with the message that it couldn't access my information and wouldn't let me change my payment option. I was forced to pay the additional processing fee or start completely over. This has never happened before and I am unhappy. I won't use TurboTax next year.
Date published: 2023-03-23
Rated 5 out of 5 by from Extremely Helpful Turbo Tax makes preparing and filing my taxes easy, especially downloading complex mutual fund and IRA data. It's like having an accountant at my fingertips. I have been using TurboTax for many years and am very happy and satisfied with it.
Date published: 2023-03-23
Rated 5 out of 5 by from I Love Turbotax I really appreciate the live help I received on my questions.
Date published: 2023-03-23
Rated 5 out of 5 by from Easy to use I have used Turbo Tax for years and never had any issues
Date published: 2023-03-23
Rated 5 out of 5 by from My spin on TT... Quite user friendly... Seems a bit pricy. See you next year...
Date published: 2023-03-23
Rated 4 out of 5 by from Expensive but easy I began using TurboTax years ago, and it was free. The rates seem to increase every year, it's actually kind of expensive at this point, so this might be the last year I use them. I do like the ease of filing with Turbo Tax.
Date published: 2023-03-23
Rated 5 out of 5 by from Linda, Very easy to use. Good information and coaching. Concise instructions that are easy to understand. I trust the product
Date published: 2023-03-23
Rated 5 out of 5 by from Quick and easy Been using for years, much better than leaving to meet with people
Date published: 2023-03-23
Rated 5 out of 5 by from Turbo Tax name indicates it's speed and ease I have been using Turbo Tax for my personal and family Federal and State tax returns since 2011 (possibly before but not sure). I would not attempt to tackle the process without Turbo Tax on my side.
Date published: 2023-03-23
All TurboTax® Offerings Reviews - Page 5585
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from great service the live help accountant, John, was incredibly helpful.
Date published: 2023-03-23
Rated 2 out of 5 by from Forced to Pay Fee I've used TurboTax for 8 years and never had a problem. This year when I went to pay with my debit card, it said it "hit a snag" and couldn't retrieve my information. I tried multiple times. I even transferred more money into my account in case there was some hold they were trying to put on there. I selected "Pay With My Refund", which I have never done because it charges an additional fee, but I thought I could select that to exit the screen and start over. When I tried to edit this selection, it came up with the message that it couldn't access my information and wouldn't let me change my payment option. I was forced to pay the additional processing fee or start completely over. This has never happened before and I am unhappy. I won't use TurboTax next year.
Date published: 2023-03-23
Rated 5 out of 5 by from Extremely Helpful Turbo Tax makes preparing and filing my taxes easy, especially downloading complex mutual fund and IRA data. It's like having an accountant at my fingertips. I have been using TurboTax for many years and am very happy and satisfied with it.
Date published: 2023-03-23
Rated 5 out of 5 by from I Love Turbotax I really appreciate the live help I received on my questions.
Date published: 2023-03-23
Rated 5 out of 5 by from Easy to use I have used Turbo Tax for years and never had any issues
Date published: 2023-03-23
Rated 5 out of 5 by from My spin on TT... Quite user friendly... Seems a bit pricy. See you next year...
Date published: 2023-03-23
Rated 4 out of 5 by from Expensive but easy I began using TurboTax years ago, and it was free. The rates seem to increase every year, it's actually kind of expensive at this point, so this might be the last year I use them. I do like the ease of filing with Turbo Tax.
Date published: 2023-03-23
Rated 5 out of 5 by from Linda, Very easy to use. Good information and coaching. Concise instructions that are easy to understand. I trust the product
Date published: 2023-03-23
Rated 5 out of 5 by from Quick and easy Been using for years, much better than leaving to meet with people
Date published: 2023-03-23
Rated 5 out of 5 by from Turbo Tax name indicates it's speed and ease I have been using Turbo Tax for my personal and family Federal and State tax returns since 2011 (possibly before but not sure). I would not attempt to tackle the process without Turbo Tax on my side.
Date published: 2023-03-23
All TurboTax® Offerings Reviews - Page 5585