TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
TurboTaxTurboTax Customer Ratings & Reviews
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TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
jjjjjj12366690 from
great service
the live help accountant, John, was incredibly helpful.
Date published: 2023-03-23
Rated 2 out of 5 by
Angeliceratops from
Forced to Pay Fee
I've used TurboTax for 8 years and never had a problem. This year when I went to pay with my debit card, it said it "hit a snag" and couldn't retrieve my information. I tried multiple times. I even transferred more money into my account in case there was some hold they were trying to put on there. I selected "Pay With My Refund", which I have never done because it charges an additional fee, but I thought I could select that to exit the screen and start over. When I tried to edit this selection, it came up with the message that it couldn't access my information and wouldn't let me change my payment option. I was forced to pay the additional processing fee or start completely over. This has never happened before and I am unhappy. I won't use TurboTax next year.
Date published: 2023-03-23
Rated 5 out of 5 by
DonnK from
Extremely Helpful
Turbo Tax makes preparing and filing my taxes easy, especially downloading complex mutual fund and IRA data. It's like having an accountant at my fingertips. I have been using TurboTax for many years and am very happy and satisfied with it.
Date published: 2023-03-23
Rated 5 out of 5 by
Lois 830 from
I Love Turbotax
I really appreciate the live help I received on my questions.
Date published: 2023-03-23
Rated 5 out of 5 by
Shane12x from
Easy to use
I have used Turbo Tax for years and never had any issues
Date published: 2023-03-23
Rated 5 out of 5 by
Love Bitzeeboo from
My spin on TT...
Quite user friendly... Seems a bit pricy. See you next year...
Date published: 2023-03-23
Rated 4 out of 5 by
Catherine2764 from
Expensive but easy
I began using TurboTax years ago, and it was free. The rates seem to increase every year, it's actually kind of expensive at this point, so this might be the last year I use them. I do like the ease of filing with Turbo Tax.
Date published: 2023-03-23
Rated 5 out of 5 by
cali2023 from
Linda,
Very easy to use. Good information and coaching. Concise instructions that are easy to understand. I trust the product
Date published: 2023-03-23
Rated 5 out of 5 by
Cobra069 from
Quick and easy
Been using for years, much better than leaving to meet with people
Date published: 2023-03-23
Rated 5 out of 5 by
Dennis George from
Turbo Tax name indicates it's speed and ease
I have been using Turbo Tax for my personal and family Federal and State tax returns since 2011 (possibly before but not sure). I would not attempt to tackle the process without Turbo Tax on my side.
All TurboTax® Offerings Reviews - Page 5585
Date published: 2023-03-23
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
jjjjjj12366690 from
great service
the live help accountant, John, was incredibly helpful.
Date published: 2023-03-23
Rated 2 out of 5 by
Angeliceratops from
Forced to Pay Fee
I've used TurboTax for 8 years and never had a problem. This year when I went to pay with my debit card, it said it "hit a snag" and couldn't retrieve my information. I tried multiple times. I even transferred more money into my account in case there was some hold they were trying to put on there. I selected "Pay With My Refund", which I have never done because it charges an additional fee, but I thought I could select that to exit the screen and start over. When I tried to edit this selection, it came up with the message that it couldn't access my information and wouldn't let me change my payment option. I was forced to pay the additional processing fee or start completely over. This has never happened before and I am unhappy. I won't use TurboTax next year.
Date published: 2023-03-23
Rated 5 out of 5 by
DonnK from
Extremely Helpful
Turbo Tax makes preparing and filing my taxes easy, especially downloading complex mutual fund and IRA data. It's like having an accountant at my fingertips. I have been using TurboTax for many years and am very happy and satisfied with it.
Date published: 2023-03-23
Rated 5 out of 5 by
Lois 830 from
I Love Turbotax
I really appreciate the live help I received on my questions.
Date published: 2023-03-23
Rated 5 out of 5 by
Shane12x from
Easy to use
I have used Turbo Tax for years and never had any issues
Date published: 2023-03-23
Rated 5 out of 5 by
Love Bitzeeboo from
My spin on TT...
Quite user friendly... Seems a bit pricy. See you next year...
Date published: 2023-03-23
Rated 4 out of 5 by
Catherine2764 from
Expensive but easy
I began using TurboTax years ago, and it was free. The rates seem to increase every year, it's actually kind of expensive at this point, so this might be the last year I use them. I do like the ease of filing with Turbo Tax.
Date published: 2023-03-23
Rated 5 out of 5 by
cali2023 from
Linda,
Very easy to use. Good information and coaching. Concise instructions that are easy to understand. I trust the product
Date published: 2023-03-23
Rated 5 out of 5 by
Cobra069 from
Quick and easy
Been using for years, much better than leaving to meet with people
Date published: 2023-03-23
Rated 5 out of 5 by
Dennis George from
Turbo Tax name indicates it's speed and ease
I have been using Turbo Tax for my personal and family Federal and State tax returns since 2011 (possibly before but not sure). I would not attempt to tackle the process without Turbo Tax on my side.
All TurboTax® Offerings Reviews - Page 5585
Date published: 2023-03-23