TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Awesome!! Turbo Tax is easy and convenient, walks you through the whole process and support was available just a call away!! The customer care agent was very polite, professional, helpful and engaged through the whole entire call, he was outstanding!! Thank You Turbo Tax!.
Date published: 2021-03-03
Rated 5 out of 5 by from This is how techies file! Amazing and Fast. It is easy to do all the questions.
Date published: 2021-03-03
Rated 5 out of 5 by from Awesome fast friendly professional service would recommend.
Date published: 2021-03-03
Rated 5 out of 5 by from w2 return friends told me to try turbo tax and im a first time user it was great
Date published: 2021-03-03
Rated 5 out of 5 by from TurboTax super amazing Very helpful very kind worked hard at getting my issue taken care of got me the best return
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo tax is user friendly I was having a hard time filing but the app helped me.
Date published: 2021-03-03
Rated 3 out of 5 by from Turn around time Uploading documents was easy, but the turn around time was almost 25 days. I paid for them to do my taxes, which the accountant did great, but the approval process took weeks. I would rather go to an accountant and pay them to file that day versus waiting weeks to file. I feel like I could have gotten more in my return since I moved, bought a house, and work from home but none of that was able to be write off due to standard deduction. I didn’t push back because I’m not the expert.
Date published: 2021-03-03
Rated 1 out of 5 by from Just like regular turbotax, but more complicated The experts I worked with were extremely nice and knowledgable, but working with them took much longer than doing the work myself and cost more. I had my return 99% complete and was just awaiting one final document, but my first expert closed my account and I had to start all over again. My second expert was very friendly, but I still spent WAY more active time working with Full Service than on my own. The only reason I'd chosen full service was because Turbo Tax kept giving me an error relating to IRA savings, but it turns out my expert got the same error and my return has been delayed accordingly. Had I known experts couldn't get around basic errors in TurboTax's software, I would have never "upgraded"
Date published: 2021-03-03
Rated 5 out of 5 by from User Friendly! TurboTax was very easy to use for a first-time filer. Thanks for the help!
Date published: 2021-03-03
Rated 5 out of 5 by from Yes to TurbTax This was my first time using this program and I was nervous since I have no idea what I am doing but it was very self explanatory and user-friendly. I was guided every step of the way and even when I needed help with terminology, the little chat box was there for assistance
Date published: 2021-03-03
All TurboTax® Offerings Reviews - Page 5540
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Awesome!! Turbo Tax is easy and convenient, walks you through the whole process and support was available just a call away!! The customer care agent was very polite, professional, helpful and engaged through the whole entire call, he was outstanding!! Thank You Turbo Tax!.
Date published: 2021-03-03
Rated 5 out of 5 by from This is how techies file! Amazing and Fast. It is easy to do all the questions.
Date published: 2021-03-03
Rated 5 out of 5 by from Awesome fast friendly professional service would recommend.
Date published: 2021-03-03
Rated 5 out of 5 by from w2 return friends told me to try turbo tax and im a first time user it was great
Date published: 2021-03-03
Rated 5 out of 5 by from TurboTax super amazing Very helpful very kind worked hard at getting my issue taken care of got me the best return
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo tax is user friendly I was having a hard time filing but the app helped me.
Date published: 2021-03-03
Rated 3 out of 5 by from Turn around time Uploading documents was easy, but the turn around time was almost 25 days. I paid for them to do my taxes, which the accountant did great, but the approval process took weeks. I would rather go to an accountant and pay them to file that day versus waiting weeks to file. I feel like I could have gotten more in my return since I moved, bought a house, and work from home but none of that was able to be write off due to standard deduction. I didn’t push back because I’m not the expert.
Date published: 2021-03-03
Rated 1 out of 5 by from Just like regular turbotax, but more complicated The experts I worked with were extremely nice and knowledgable, but working with them took much longer than doing the work myself and cost more. I had my return 99% complete and was just awaiting one final document, but my first expert closed my account and I had to start all over again. My second expert was very friendly, but I still spent WAY more active time working with Full Service than on my own. The only reason I'd chosen full service was because Turbo Tax kept giving me an error relating to IRA savings, but it turns out my expert got the same error and my return has been delayed accordingly. Had I known experts couldn't get around basic errors in TurboTax's software, I would have never "upgraded"
Date published: 2021-03-03
Rated 5 out of 5 by from User Friendly! TurboTax was very easy to use for a first-time filer. Thanks for the help!
Date published: 2021-03-03
Rated 5 out of 5 by from Yes to TurbTax This was my first time using this program and I was nervous since I have no idea what I am doing but it was very self explanatory and user-friendly. I was guided every step of the way and even when I needed help with terminology, the little chat box was there for assistance
Date published: 2021-03-03
All TurboTax® Offerings Reviews - Page 5540