TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281567 reviews)
Star ratings are from 2020
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 3 out of 5 by from Can't figure out how to correct EIN online In preparing my taxes I mistyped the EIN for a payee on my 1099R. So the IRS rejected my efiled return. I tried going through the steps of "Fix my return", but when I get to the revisit of the info I provided, and am asked if this info is correct, clicking "NO'' does not take me any where to correct the info. I am simply taken to continuing to refile with no way that I can figure out to correct the incorrect EIN. Going through the help FAQs di9dn't give me any answers that I was able to follow. If you made correcting input more intuitive I would likely give it 5 stars.
Date published: 2021-03-26
Rated 5 out of 5 by from Super easy...why'd I wait so long Walked me through everything step by step. So easy. Even though I knew I was getting a refund, I'm not sure why I put it off so long. Easy peasy.
Date published: 2021-03-26
Rated 4 out of 5 by from I love TurboTax! Every single time I have to file my taxes, or even deal with anything tax related, TurboTax really comes through with being so easy to use and operate. Someone like me who isn't very tech savvy can really use this site with little to no frustrations!
Date published: 2021-03-26
Rated 2 out of 5 by from Disappointed this year I've used TurboTax half a dozen times in the past to file taxes and for whatever reason, I had a lot of issues with the software. I purchased the Deluxe version from a retail store and it loaded and worked fine for a couple weeks. We got all of our information entered but wanted to wait a few days to file to review. When we tried to open it back up, it required updates. The updates would not complete, due to a Microsoft Installer error 1603. We're relatively computer-savvy, but tried dozens of times, wasting hours to troubleshoot. Called TurboTax and spoke to someone (who I have to say was truly wonderfully kind and pleasant - the only reason I upgraded from one star to two). However, her 'fix' (downloading optional Windows updates) did not work. Tried again and again. Ultimately uninstalled and reinstalled the software and it finally worked. Then to add to the frustration, when filing, it stated that it would cost $20 to efile our state return. When we were taken out to the cc payment page, it was $25. I realize that $5 isn't a lot in the grand scheme of things, it just added insult to injury after a solid week of wasted time and frustration. Seriously considering avoiding TurboTax in the future and going back to our tax guy next year.
Date published: 2021-03-26
Rated 5 out of 5 by from Easy Easy to complete forms never doing my own taxes before
Date published: 2021-03-26
Rated 5 out of 5 by from turbo tax was great it was great, I will use turbo tax again, what a nice experience
Date published: 2021-03-26
Rated 5 out of 5 by from Turbo tax is excellent The live expatriate was very nice and explaining were I understand and get and back with you right away thank you for your support
Date published: 2021-03-26
Rated 5 out of 5 by from Great Experience So easily accessible and easy to navigate. TurboTax makes me feel like a tax expert!
Date published: 2021-03-26
Rated 5 out of 5 by from Save your every penny Great tool, walk me through everything and try to get me more refund that I deserve. This is the first time I file tax return by myself. With this great helper, I made it! Yeah. And trust me, you can do it by yourself.
Date published: 2021-03-26
Rated 5 out of 5 by from Awesome service! We love our representative... he kept us informed and tried his best to answer our questions.
Date published: 2021-03-26
All TurboTax® Offerings Reviews - Page 5209
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Can't figure out how to correct EIN online In preparing my taxes I mistyped the EIN for a payee on my 1099R. So the IRS rejected my efiled return. I tried going through the steps of "Fix my return", but when I get to the revisit of the info I provided, and am asked if this info is correct, clicking "NO'' does not take me any where to correct the info. I am simply taken to continuing to refile with no way that I can figure out to correct the incorrect EIN. Going through the help FAQs di9dn't give me any answers that I was able to follow. If you made correcting input more intuitive I would likely give it 5 stars.
Date published: 2021-03-26
Rated 5 out of 5 by from Super easy...why'd I wait so long Walked me through everything step by step. So easy. Even though I knew I was getting a refund, I'm not sure why I put it off so long. Easy peasy.
Date published: 2021-03-26
Rated 4 out of 5 by from I love TurboTax! Every single time I have to file my taxes, or even deal with anything tax related, TurboTax really comes through with being so easy to use and operate. Someone like me who isn't very tech savvy can really use this site with little to no frustrations!
Date published: 2021-03-26
Rated 2 out of 5 by from Disappointed this year I've used TurboTax half a dozen times in the past to file taxes and for whatever reason, I had a lot of issues with the software. I purchased the Deluxe version from a retail store and it loaded and worked fine for a couple weeks. We got all of our information entered but wanted to wait a few days to file to review. When we tried to open it back up, it required updates. The updates would not complete, due to a Microsoft Installer error 1603. We're relatively computer-savvy, but tried dozens of times, wasting hours to troubleshoot. Called TurboTax and spoke to someone (who I have to say was truly wonderfully kind and pleasant - the only reason I upgraded from one star to two). However, her 'fix' (downloading optional Windows updates) did not work. Tried again and again. Ultimately uninstalled and reinstalled the software and it finally worked. Then to add to the frustration, when filing, it stated that it would cost $20 to efile our state return. When we were taken out to the cc payment page, it was $25. I realize that $5 isn't a lot in the grand scheme of things, it just added insult to injury after a solid week of wasted time and frustration. Seriously considering avoiding TurboTax in the future and going back to our tax guy next year.
Date published: 2021-03-26
Rated 5 out of 5 by from Easy Easy to complete forms never doing my own taxes before
Date published: 2021-03-26
Rated 5 out of 5 by from turbo tax was great it was great, I will use turbo tax again, what a nice experience
Date published: 2021-03-26
Rated 5 out of 5 by from Turbo tax is excellent The live expatriate was very nice and explaining were I understand and get and back with you right away thank you for your support
Date published: 2021-03-26
Rated 5 out of 5 by from Great Experience So easily accessible and easy to navigate. TurboTax makes me feel like a tax expert!
Date published: 2021-03-26
Rated 5 out of 5 by from Save your every penny Great tool, walk me through everything and try to get me more refund that I deserve. This is the first time I file tax return by myself. With this great helper, I made it! Yeah. And trust me, you can do it by yourself.
Date published: 2021-03-26
Rated 5 out of 5 by from Awesome service! We love our representative... he kept us informed and tried his best to answer our questions.
Date published: 2021-03-26
All TurboTax® Offerings Reviews - Page 5209