TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from TurboTax TT makes it easy to submit tax returns. While my return is relatively simple, it is not trivial
Date published: 2022-10-18
Rated 2 out of 5 by from not well suited for more involved returns Had a 1031 transaction (like-kind exchange) in 2021 - assumed that data entry and flow of data was easy to follow for selling old property and acquiring new one, but system didn't recognize data input (perhaps I was unable to follow directions) and there was not much help from customer service- tried to utilize customer service and that wasn't helpful, had to figure out the key parts myself - spent over 2 hrs on the phone with customer service to walk me through process, agreed on follow-up call a week after initial call which was never received. After talking to customer service, actually received an email from customer service apologizing for "poor TurboTax support experience". I used TurboTax for many, many years in the past, usually only W-2s and some minor investment activities and that worked out ok but 2021 return was a real nightmare.
Date published: 2022-10-18
Rated 1 out of 5 by from Turbo tax failed Turbo Tax could not file our 2020 return because it did not have updated return due dates. we had to call to get access even to print and mail. Now it won't let us e-file our 2021 return because it thinks we didn't file 2020.
Date published: 2022-10-18
Rated 4 out of 5 by from Turbo Tax Much improved with pointed questions and explanations!
Date published: 2022-10-18
Rated 2 out of 5 by from Turbotax was CONFUSED! This year [2021] this version kept taking me back to something that did NOT have anything to do with me, and INSISTED I input some info I did not have, and it did thie SEVERAL TIMES, I filed 'Single', NO Dependants', and it kept taking me to the Child and Dependant settings, SEVERAL TMES!. Another problem it would NOT ALLOW ME TO ENTER ONE TAX FORM I RECEIVED, NO MATTER HOW HARD I TRIED TO ENTER IT- 1099K!!!
Date published: 2022-10-18
Rated 5 out of 5 by from Turbotax is user-friendly I am self employed. Turbotax e-file is a stress free must!
Date published: 2022-10-18
Rated 5 out of 5 by from easy to do easy. yaay. good. okay. wonderful. thnak god, finally done, not so scary, i dont know, are we close?
Date published: 2022-10-18
Rated 5 out of 5 by from Turbo Tax is Awesome! Your tax return simplified. I was very pleased with my experience.
Date published: 2022-10-18
Rated 5 out of 5 by from RJRiv TT Review 2021 Well the name intuit is well earned as I've thought for years. Really streamlines filings
Date published: 2022-10-18
Rated 3 out of 5 by from Meh program Expert staff My Final expert reviewer was excellent. The product needs work but the staff are great.
Date published: 2022-10-18
All TurboTax® Offerings Reviews - Page 5200
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax TT makes it easy to submit tax returns. While my return is relatively simple, it is not trivial
Date published: 2022-10-18
Rated 2 out of 5 by from not well suited for more involved returns Had a 1031 transaction (like-kind exchange) in 2021 - assumed that data entry and flow of data was easy to follow for selling old property and acquiring new one, but system didn't recognize data input (perhaps I was unable to follow directions) and there was not much help from customer service- tried to utilize customer service and that wasn't helpful, had to figure out the key parts myself - spent over 2 hrs on the phone with customer service to walk me through process, agreed on follow-up call a week after initial call which was never received. After talking to customer service, actually received an email from customer service apologizing for "poor TurboTax support experience". I used TurboTax for many, many years in the past, usually only W-2s and some minor investment activities and that worked out ok but 2021 return was a real nightmare.
Date published: 2022-10-18
Rated 1 out of 5 by from Turbo tax failed Turbo Tax could not file our 2020 return because it did not have updated return due dates. we had to call to get access even to print and mail. Now it won't let us e-file our 2021 return because it thinks we didn't file 2020.
Date published: 2022-10-18
Rated 4 out of 5 by from Turbo Tax Much improved with pointed questions and explanations!
Date published: 2022-10-18
Rated 2 out of 5 by from Turbotax was CONFUSED! This year [2021] this version kept taking me back to something that did NOT have anything to do with me, and INSISTED I input some info I did not have, and it did thie SEVERAL TIMES, I filed 'Single', NO Dependants', and it kept taking me to the Child and Dependant settings, SEVERAL TMES!. Another problem it would NOT ALLOW ME TO ENTER ONE TAX FORM I RECEIVED, NO MATTER HOW HARD I TRIED TO ENTER IT- 1099K!!!
Date published: 2022-10-18
Rated 5 out of 5 by from Turbotax is user-friendly I am self employed. Turbotax e-file is a stress free must!
Date published: 2022-10-18
Rated 5 out of 5 by from easy to do easy. yaay. good. okay. wonderful. thnak god, finally done, not so scary, i dont know, are we close?
Date published: 2022-10-18
Rated 5 out of 5 by from Turbo Tax is Awesome! Your tax return simplified. I was very pleased with my experience.
Date published: 2022-10-18
Rated 5 out of 5 by from RJRiv TT Review 2021 Well the name intuit is well earned as I've thought for years. Really streamlines filings
Date published: 2022-10-18
Rated 3 out of 5 by from Meh program Expert staff My Final expert reviewer was excellent. The product needs work but the staff are great.
Date published: 2022-10-18
All TurboTax® Offerings Reviews - Page 5200