TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from TurboTax could not properly handle all our income We have Canadian Private Defined Benefit Pension with monthly periodic payments, 15% Canadian Tax withheld per the US/Canada agreement and should get a tax credit for the 15% Canada withheld. This all comes on form NR4 form that is NOT supported by Turbo Tax and NOWHERE does Turbo tax address the NR4 for a PRIVATE DB Pension and how to report and receive the credit for tax paid to Canada per the Treaty. I had to force it in and do not think we receive the credit we are due for the 15% paid to Canada. This is not that uncommon for Canadians of dual citizenship that have private (I am not talking about Canada Pension or Old Age pension from Canada that are NOT private but are gov, you do cover those I think, but not a private employer's pension plan with monthly payments, ie a defined benefit pension.
Date published: 2022-04-18
Rated 2 out of 5 by from gotten toooooo expensive great tool but just like everything else they are taking everything they can
Date published: 2022-04-18
Rated 5 out of 5 by from Retiree The process seems to get easier every year. I highly recommend this product.
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax is easy to use. I was pretty much told "Do your taxes" and nothing else but I figured it all out easily on my own using TurboTax.
Date published: 2022-04-18
Rated 5 out of 5 by from Very EZ to follow I did the taxes by myself just need your documents in order.
Date published: 2022-04-18
Rated 3 out of 5 by from Sure... simple enough except for the bull feces interrogation and marketing
Date published: 2022-04-18
Rated 5 out of 5 by from i had one slight problem and i hope i fixed it. keeps asking me to upgrade. not sure why because i dont need to with mine.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo tax great! Very easy to use and customer service helped me understand everything..
Date published: 2022-04-18
Rated 1 out of 5 by from Years 2020, 2019, 2018 do NOT work in WIN 11 Pathetic. Look online to see all who've been struggling for months. Unbelievable the lack of support. Why not just fix - or - be upfront & have techs just clearly say 'we know but have decided we can't spare resources to fix" (i.e. find a WIN 10 machine)
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is the best Been using Turbo Tax for years. Easy to use and file
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 5196
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from TurboTax could not properly handle all our income We have Canadian Private Defined Benefit Pension with monthly periodic payments, 15% Canadian Tax withheld per the US/Canada agreement and should get a tax credit for the 15% Canada withheld. This all comes on form NR4 form that is NOT supported by Turbo Tax and NOWHERE does Turbo tax address the NR4 for a PRIVATE DB Pension and how to report and receive the credit for tax paid to Canada per the Treaty. I had to force it in and do not think we receive the credit we are due for the 15% paid to Canada. This is not that uncommon for Canadians of dual citizenship that have private (I am not talking about Canada Pension or Old Age pension from Canada that are NOT private but are gov, you do cover those I think, but not a private employer's pension plan with monthly payments, ie a defined benefit pension.
Date published: 2022-04-18
Rated 2 out of 5 by from gotten toooooo expensive great tool but just like everything else they are taking everything they can
Date published: 2022-04-18
Rated 5 out of 5 by from Retiree The process seems to get easier every year. I highly recommend this product.
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax is easy to use. I was pretty much told "Do your taxes" and nothing else but I figured it all out easily on my own using TurboTax.
Date published: 2022-04-18
Rated 5 out of 5 by from Very EZ to follow I did the taxes by myself just need your documents in order.
Date published: 2022-04-18
Rated 3 out of 5 by from Sure... simple enough except for the bull feces interrogation and marketing
Date published: 2022-04-18
Rated 5 out of 5 by from i had one slight problem and i hope i fixed it. keeps asking me to upgrade. not sure why because i dont need to with mine.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo tax great! Very easy to use and customer service helped me understand everything..
Date published: 2022-04-18
Rated 1 out of 5 by from Years 2020, 2019, 2018 do NOT work in WIN 11 Pathetic. Look online to see all who've been struggling for months. Unbelievable the lack of support. Why not just fix - or - be upfront & have techs just clearly say 'we know but have decided we can't spare resources to fix" (i.e. find a WIN 10 machine)
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is the best Been using Turbo Tax for years. Easy to use and file
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 5196