TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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TurboTaxTurboTax Customer Ratings & Reviews
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Rated 3 out of 5 by from Turbo Tax is getting more complex I have been doing My taxes with Turbo Tax for over 30 years and its getting to be some what more complex, not all the forms are there for example and you gift money to someone, I could not deduct the money. I may have to start going to a tax expert.
Date published: 2023-03-28
Rated 5 out of 5 by from Love Turbo Tax. I have used Turbo Tax for several years now. Love how easy it is to use. We are basically W2 people so it goes fast.
Date published: 2023-03-28
Rated 5 out of 5 by from Fast Fast and easy. 15 minutes was all it took, granted I had all my documents ready, but still a fast turn around time
Date published: 2023-03-28
Rated 5 out of 5 by from Quick and easy! My return was very simple, and the filing process was super easy, quick, and helpful.
Date published: 2023-03-28
Rated 1 out of 5 by from Why did I have to pay for the download I bought the download at costco but still had to pay the same $178 to file my simple tax return
Date published: 2023-03-28
Rated 4 out of 5 by from TurboTax is harder than one may think I'm happy to have used TurboTax but you get the impression that filing taxes is easier than it really is. Not everything is explained. Perhaps I should have used the option of talking to an agent on TurboTax. I also think that TurboTax should charge you after you file, not before.
Date published: 2023-03-28
Rated 2 out of 5 by from The fee structure is ridiculous Forcing me to buy a massively more expensive package just because I have a little dividend income is pretty crazy. Not to mention I don't find out about that until basically the end. Not psyched about that. Also, it's not clear that there is an additional fee for taking the current fee directly out of the return. Should be clearer. And lastly, the fee for state and federal is just confusing and odd. It's way more than it should be and it's impossible to not do it because then you're filing somewhere else separately, where you probably should have done your entire return to begin with. Maybe you guys are making so much money in the short term it really doesn't matter, I'm sure it's one of the highest margin businesses in the history of capitalism (big shoutout to regulatory capture) but I'm not using it next year no matter what, since I don't trust it anymore. Maybe something to think about, idk.
Date published: 2023-03-28
Rated 4 out of 5 by from Its been better before there was a mistake made at some point on my returns and I wasn't allowed to fix it. Also the price has gone up. Still a good service but could be better.
Date published: 2023-03-28
Rated 2 out of 5 by from THIS PROGRAM IS *UP! There was ISSUE in the stock dividend & the estate annuity and you are so intent upon collecting a fee for E filing my state taxes that the program wouldn't allow me to print my state returns. After 10+ years of using this software, going back to the Apple days, this is absolutely the worst program yet!
Date published: 2023-03-28
Rated 5 out of 5 by from turbo tax free edition ease of use, tax break advice, free !! thanks for all your help !!
Date published: 2023-03-28
All TurboTax® Offerings Reviews - Page 5169
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Turbo Tax is getting more complex I have been doing My taxes with Turbo Tax for over 30 years and its getting to be some what more complex, not all the forms are there for example and you gift money to someone, I could not deduct the money. I may have to start going to a tax expert.
Date published: 2023-03-28
Rated 5 out of 5 by from Love Turbo Tax. I have used Turbo Tax for several years now. Love how easy it is to use. We are basically W2 people so it goes fast.
Date published: 2023-03-28
Rated 5 out of 5 by from Fast Fast and easy. 15 minutes was all it took, granted I had all my documents ready, but still a fast turn around time
Date published: 2023-03-28
Rated 5 out of 5 by from Quick and easy! My return was very simple, and the filing process was super easy, quick, and helpful.
Date published: 2023-03-28
Rated 1 out of 5 by from Why did I have to pay for the download I bought the download at costco but still had to pay the same $178 to file my simple tax return
Date published: 2023-03-28
Rated 4 out of 5 by from TurboTax is harder than one may think I'm happy to have used TurboTax but you get the impression that filing taxes is easier than it really is. Not everything is explained. Perhaps I should have used the option of talking to an agent on TurboTax. I also think that TurboTax should charge you after you file, not before.
Date published: 2023-03-28
Rated 2 out of 5 by from The fee structure is ridiculous Forcing me to buy a massively more expensive package just because I have a little dividend income is pretty crazy. Not to mention I don't find out about that until basically the end. Not psyched about that. Also, it's not clear that there is an additional fee for taking the current fee directly out of the return. Should be clearer. And lastly, the fee for state and federal is just confusing and odd. It's way more than it should be and it's impossible to not do it because then you're filing somewhere else separately, where you probably should have done your entire return to begin with. Maybe you guys are making so much money in the short term it really doesn't matter, I'm sure it's one of the highest margin businesses in the history of capitalism (big shoutout to regulatory capture) but I'm not using it next year no matter what, since I don't trust it anymore. Maybe something to think about, idk.
Date published: 2023-03-28
Rated 4 out of 5 by from Its been better before there was a mistake made at some point on my returns and I wasn't allowed to fix it. Also the price has gone up. Still a good service but could be better.
Date published: 2023-03-28
Rated 2 out of 5 by from THIS PROGRAM IS *UP! There was ISSUE in the stock dividend & the estate annuity and you are so intent upon collecting a fee for E filing my state taxes that the program wouldn't allow me to print my state returns. After 10+ years of using this software, going back to the Apple days, this is absolutely the worst program yet!
Date published: 2023-03-28
Rated 5 out of 5 by from turbo tax free edition ease of use, tax break advice, free !! thanks for all your help !!
Date published: 2023-03-28
All TurboTax® Offerings Reviews - Page 5169