TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
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America’s #1 tax prep provider.
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TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 3 out of 5 by
MIK00 from
OK - BUT CUMBERSOME
TOOK A LOT LONGER THAN EXPECTED. NO SHORTCUTS TO MANUALLY PUT IN DATA. THE DIRECT 'GET' DIDNT WORK FOR MY ACCOUNTS AT STOCK BROKERS. DIFFICULT TO REVIEW FORMS WITHOUT TOTALLY FINISHING, AS NO WAY TO ACCESS. -
Date published: 2023-03-28
Rated 1 out of 5 by
MCShenVA from
Live Assist is DOA
Case:1517196076 Chat is incredibly slow, I received an email that the case was closed before the service rep even started answering the question. The service rep did not read my initial query so I had to repeat it. (Why ask for me to explain the problem if they can't be bothered to read it), did not understand questions that were asked, responded with quotes around clearly canned responses, did not understand questions. Terrible experience, and to think I pay extra now for it!
Date published: 2023-03-28
Rated 3 out of 5 by
LED11 from
Review of 2022 experience
I was not happy with the HSA section of turbo tax. I was being told that I owed tax, with very little help or information of how to avoid the tax that should be non-taxable. Finally after several times going through the same cycle I had the option to complete form 8889. It would have been nice when Turbo said taxes were owed, that it would also say that the form would be available to complete. I contacted an accountant, human resources, payroll to find out on my own what was needed to not be taxed.
Date published: 2023-03-28
Rated 5 out of 5 by
pb1955 from
hard to navigate!
very confusing to use and locate after downloading to my apple laptop
Date published: 2023-03-28
Rated 4 out of 5 by
88Mdenali from
Quick and thorough
Fast and easy with help from quick books. Asked questions and explained things in a way I could understand.
Date published: 2023-03-28
Rated 4 out of 5 by
Lopez21 from
Turbo Tax helps with each step
Turbo Tax helps you with each step of the process. I will ask questions multiple times for accuracy. I appreciate that it downloads information from previous year and loads it for you.
Date published: 2023-03-28
Rated 3 out of 5 by
jgcghchtdutdc from
Getting more expensive every year
For a free site it sure is costing a pretty penny.
Date published: 2023-03-28
Rated 5 out of 5 by
MKCoregon from
Turbo Tax is great and easy to use
So much easier than other tax software. Will never use another tax software again.
Date published: 2023-03-28
Rated 4 out of 5 by
SmilesAndWags from
Turbo Deluxe on MAC OS
So far so good. Tax prep is excellent. User Interface and some bugs in s/w troublesome. Had to call TT on four. Helpful on 2 of 4 issues (how to remove/set encryption on Mac, run from flash drive). Mac is difficult UI. Can't scroll to CONT button unless at high res. Hard for visual limited people. Can't scroll to bottom list of forms in sidebar ever. Some troubles printing. Tech is good, but doesn't admit bugs, or have fix for them. Overall trust Turbo for computations, used for years.
Date published: 2023-03-28
Rated 5 out of 5 by
Mercedetz from
Stress free Turbotax!
I was at the phone with a lovely person the whole time, he explained everything and he took the time to help me to get the maximum return!
All TurboTax® Offerings Reviews - Page 5130
Date published: 2023-03-28
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 3 out of 5 by
MIK00 from
OK - BUT CUMBERSOME
TOOK A LOT LONGER THAN EXPECTED. NO SHORTCUTS TO MANUALLY PUT IN DATA. THE DIRECT 'GET' DIDNT WORK FOR MY ACCOUNTS AT STOCK BROKERS. DIFFICULT TO REVIEW FORMS WITHOUT TOTALLY FINISHING, AS NO WAY TO ACCESS. -
Date published: 2023-03-28
Rated 1 out of 5 by
MCShenVA from
Live Assist is DOA
Case:1517196076 Chat is incredibly slow, I received an email that the case was closed before the service rep even started answering the question. The service rep did not read my initial query so I had to repeat it. (Why ask for me to explain the problem if they can't be bothered to read it), did not understand questions that were asked, responded with quotes around clearly canned responses, did not understand questions. Terrible experience, and to think I pay extra now for it!
Date published: 2023-03-28
Rated 3 out of 5 by
LED11 from
Review of 2022 experience
I was not happy with the HSA section of turbo tax. I was being told that I owed tax, with very little help or information of how to avoid the tax that should be non-taxable. Finally after several times going through the same cycle I had the option to complete form 8889. It would have been nice when Turbo said taxes were owed, that it would also say that the form would be available to complete. I contacted an accountant, human resources, payroll to find out on my own what was needed to not be taxed.
Date published: 2023-03-28
Rated 5 out of 5 by
pb1955 from
hard to navigate!
very confusing to use and locate after downloading to my apple laptop
Date published: 2023-03-28
Rated 4 out of 5 by
88Mdenali from
Quick and thorough
Fast and easy with help from quick books. Asked questions and explained things in a way I could understand.
Date published: 2023-03-28
Rated 4 out of 5 by
Lopez21 from
Turbo Tax helps with each step
Turbo Tax helps you with each step of the process. I will ask questions multiple times for accuracy. I appreciate that it downloads information from previous year and loads it for you.
Date published: 2023-03-28
Rated 3 out of 5 by
jgcghchtdutdc from
Getting more expensive every year
For a free site it sure is costing a pretty penny.
Date published: 2023-03-28
Rated 5 out of 5 by
MKCoregon from
Turbo Tax is great and easy to use
So much easier than other tax software. Will never use another tax software again.
Date published: 2023-03-28
Rated 4 out of 5 by
SmilesAndWags from
Turbo Deluxe on MAC OS
So far so good. Tax prep is excellent. User Interface and some bugs in s/w troublesome. Had to call TT on four. Helpful on 2 of 4 issues (how to remove/set encryption on Mac, run from flash drive). Mac is difficult UI. Can't scroll to CONT button unless at high res. Hard for visual limited people. Can't scroll to bottom list of forms in sidebar ever. Some troubles printing. Tech is good, but doesn't admit bugs, or have fix for them. Overall trust Turbo for computations, used for years.
Date published: 2023-03-28
Rated 5 out of 5 by
Mercedetz from
Stress free Turbotax!
I was at the phone with a lovely person the whole time, he explained everything and he took the time to help me to get the maximum return!
All TurboTax® Offerings Reviews - Page 5130
Date published: 2023-03-28