TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Easy to use!! Was really fast and calculated everything for me. Really glad to use this service.
Date published: 2021-03-06
Rated 2 out of 5 by from This was a terrible experience. I got caught in a loop, a bug, that Turbo Tax would not let me out of. I hope the decisions I made are correct, because I could not get help w/o paying extra.
Date published: 2021-03-06
Rated 5 out of 5 by from About as easy as it gets! TurboTax makes filing taxes very easy, and saves me money and the inconvenience of meeting someone to file my taxes. And I almost always get a refund!
Date published: 2021-03-06
Rated 5 out of 5 by from TurboTax Works Been using TurboTax for many years without a single problem. This year there was a minor glitch: when I filed my return, it was initially rejected due to an error relating to Form 1099 NEC - a new form I have never seen before, and which in previous years had been reported on a Form 1099 MISC. But I am happy with TurboTax
Date published: 2021-03-06
Rated 5 out of 5 by from user friendly very user friendly and easy to navigate, I was able to get answers to questions I didn't know.
Date published: 2021-03-06
Rated 5 out of 5 by from Well done I had a question about my not getting my stimulus check. it was answered.
Date published: 2021-03-06
Rated 5 out of 5 by from Warehouse worker very easy to do i love it will definitly be using it again
Date published: 2021-03-06
Rated 5 out of 5 by from Thank heavens for TurboTax! Returning customer. Happy to have my data available to short-cut the input needed. Found the list of necessary supporting data useful as well. Completion went quickly, thanks to having what I needed on hand. Ran into one issue - a form that I didn't need this year but didn't know how to remove. I tried to word a question in chat correctly, but didn't find the answer, so was offered contacting someone to help resolve the issue. I accepted, gratefully. Didn't have to wait long to have a live helper online. He knew exactly which steps I needed to take to resolve my problem. He walked me through them and I was finished, checked my data once again and could file within a few minutes of getting off the phone with Robert. Thanks, TurboTax!
Date published: 2021-03-06
Rated 3 out of 5 by from solid product, personal support seems non-existent It would have saved a lot of time if I could have hooked this into quickbooks online. Would have also been very beneficial to ask quick questions to a tax expert. My understanding was that this was possible but I couldn't find this anywhere, only the community help. There was nothing that offered to connect me to anyone. It states to contact customer service in many places but always just links to the community support where I can only ask other users.
Date published: 2021-03-06
Rated 5 out of 5 by from Great First time using, very easy to use and understand. Will use again next year.
Date published: 2021-03-06
All TurboTax® Offerings Reviews - Page 5071
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Easy to use!! Was really fast and calculated everything for me. Really glad to use this service.
Date published: 2021-03-06
Rated 2 out of 5 by from This was a terrible experience. I got caught in a loop, a bug, that Turbo Tax would not let me out of. I hope the decisions I made are correct, because I could not get help w/o paying extra.
Date published: 2021-03-06
Rated 5 out of 5 by from About as easy as it gets! TurboTax makes filing taxes very easy, and saves me money and the inconvenience of meeting someone to file my taxes. And I almost always get a refund!
Date published: 2021-03-06
Rated 5 out of 5 by from TurboTax Works Been using TurboTax for many years without a single problem. This year there was a minor glitch: when I filed my return, it was initially rejected due to an error relating to Form 1099 NEC - a new form I have never seen before, and which in previous years had been reported on a Form 1099 MISC. But I am happy with TurboTax
Date published: 2021-03-06
Rated 5 out of 5 by from user friendly very user friendly and easy to navigate, I was able to get answers to questions I didn't know.
Date published: 2021-03-06
Rated 5 out of 5 by from Well done I had a question about my not getting my stimulus check. it was answered.
Date published: 2021-03-06
Rated 5 out of 5 by from Warehouse worker very easy to do i love it will definitly be using it again
Date published: 2021-03-06
Rated 5 out of 5 by from Thank heavens for TurboTax! Returning customer. Happy to have my data available to short-cut the input needed. Found the list of necessary supporting data useful as well. Completion went quickly, thanks to having what I needed on hand. Ran into one issue - a form that I didn't need this year but didn't know how to remove. I tried to word a question in chat correctly, but didn't find the answer, so was offered contacting someone to help resolve the issue. I accepted, gratefully. Didn't have to wait long to have a live helper online. He knew exactly which steps I needed to take to resolve my problem. He walked me through them and I was finished, checked my data once again and could file within a few minutes of getting off the phone with Robert. Thanks, TurboTax!
Date published: 2021-03-06
Rated 3 out of 5 by from solid product, personal support seems non-existent It would have saved a lot of time if I could have hooked this into quickbooks online. Would have also been very beneficial to ask quick questions to a tax expert. My understanding was that this was possible but I couldn't find this anywhere, only the community help. There was nothing that offered to connect me to anyone. It states to contact customer service in many places but always just links to the community support where I can only ask other users.
Date published: 2021-03-06
Rated 5 out of 5 by from Great First time using, very easy to use and understand. Will use again next year.
Date published: 2021-03-06
All TurboTax® Offerings Reviews - Page 5071