TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 1 out of 5 by from "Schedule C" Error TurboTax had an error in the program in which it was unable to link the "Schedule C" with our 1099-NEC. Two weeks later I received the email response that the problem had been resolved. However, when I clicked the link they offered in the email to walk me through the instructions on how to resolve the issue the webpage read: "Access Denied". I simply tried to file again assuming the problem had been resolved. No good. I then paid for TurboTax Live to help me resolve the issue. The live assistant was nice enough but also did not have the instructions to resolve the issue. I eventually deleted all the forms labeled "Schedule C" and "1099-NEC" and input the information all over again and this - finally - resolved the issue. So, my issue is resolved, and I have efiled, but with no help from the support team, and no help from the live assistant. I will be seeking a refund for the live services as they solved none of my issues.
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax always the best choice! Always easy to file and fast refund; highly recommended.
Date published: 2021-03-02
Rated 5 out of 5 by from Love it. It was easy... to use and its free. Don't pay some one to do it, do it your self.
Date published: 2021-03-02
Rated 5 out of 5 by from Great product Turbo Tax is a superb user friendly product. The return prep and filing process couldn't be made any easier or more straight forward.
Date published: 2021-03-02
Rated 4 out of 5 by from It was fairly easy I.t took only a couple hours. My son suggested to use TurboTax Online. I was leery at first but was glad in the end.
Date published: 2021-03-02
Rated 5 out of 5 by from They're pretty good and very helpful. The only gripe that I have is that they should allow people that are not paying for the full service at least one or two customer service calls to get any issues taken care of that possibly can't be taken care of online.
Date published: 2021-03-02
Rated 5 out of 5 by from awesome very easy to use and very helpful would recomend to popele
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax Business is Magic! I easily completed my first 1041 Trust Tax Return! Easy to follow prompts, and easy to answer questions! Done! Like a Boss! Now , for my next trick... I saved a lot of money!
Date published: 2021-03-02
Rated 5 out of 5 by from I like Turbo Tx It was very easy to use and I appreciate the helpful links
Date published: 2021-03-02
Rated 5 out of 5 by from Easy file for Easy returns It is the first time and I do not have a lot to declare so it makes it fast and easy
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 5011
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from "Schedule C" Error TurboTax had an error in the program in which it was unable to link the "Schedule C" with our 1099-NEC. Two weeks later I received the email response that the problem had been resolved. However, when I clicked the link they offered in the email to walk me through the instructions on how to resolve the issue the webpage read: "Access Denied". I simply tried to file again assuming the problem had been resolved. No good. I then paid for TurboTax Live to help me resolve the issue. The live assistant was nice enough but also did not have the instructions to resolve the issue. I eventually deleted all the forms labeled "Schedule C" and "1099-NEC" and input the information all over again and this - finally - resolved the issue. So, my issue is resolved, and I have efiled, but with no help from the support team, and no help from the live assistant. I will be seeking a refund for the live services as they solved none of my issues.
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax always the best choice! Always easy to file and fast refund; highly recommended.
Date published: 2021-03-02
Rated 5 out of 5 by from Love it. It was easy... to use and its free. Don't pay some one to do it, do it your self.
Date published: 2021-03-02
Rated 5 out of 5 by from Great product Turbo Tax is a superb user friendly product. The return prep and filing process couldn't be made any easier or more straight forward.
Date published: 2021-03-02
Rated 4 out of 5 by from It was fairly easy I.t took only a couple hours. My son suggested to use TurboTax Online. I was leery at first but was glad in the end.
Date published: 2021-03-02
Rated 5 out of 5 by from They're pretty good and very helpful. The only gripe that I have is that they should allow people that are not paying for the full service at least one or two customer service calls to get any issues taken care of that possibly can't be taken care of online.
Date published: 2021-03-02
Rated 5 out of 5 by from awesome very easy to use and very helpful would recomend to popele
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax Business is Magic! I easily completed my first 1041 Trust Tax Return! Easy to follow prompts, and easy to answer questions! Done! Like a Boss! Now , for my next trick... I saved a lot of money!
Date published: 2021-03-02
Rated 5 out of 5 by from I like Turbo Tx It was very easy to use and I appreciate the helpful links
Date published: 2021-03-02
Rated 5 out of 5 by from Easy file for Easy returns It is the first time and I do not have a lot to declare so it makes it fast and easy
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 5011