TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Turbo TAX STATE for INDIANA is inadequate. Turbo Tax does not seem to realize that the County Tax in Indiana is a County Tax and varies by County. Not all counties tax investment income, but Turbo Tax works like they all do and does not give a user even the option of skipping the County Tax. $45 for a product I can't use.
Date published: 2022-10-18
Rated 2 out of 5 by from Disappointing software for 2021! Disappointing this year (2021 version)!!!!! Why does Turbo Tax no longer send you e-mails as to the status of your return such as filing, acceptance, etc? I used to get several e-mails/texts keeping me informed ,,,, this year it was NOTHING! I had to log in again to see if my return had been accepted and the programs shows it was but there was no information as to the date and time of acceptance by Federal and State,
Date published: 2022-10-18
Rated 5 out of 5 by from AWESOME !!! Great Experience! Always helps me complete my taxes accurately. I have been a Turbo Tax customer for many years.
Date published: 2022-10-18
Rated 1 out of 5 by from TURBO TAX SUCKS! I Was in the last steps before I ,e-file ,, about 10 MIN after midnight. I get the message no more e-file after Midnight. FIRST TIME I SEEN THE MESSAGE OR EVEN AWARE THAT E- FILE SHUT DOWN!
Date published: 2022-10-18
Rated 5 out of 5 by from Worked well for me. Did have a helpful talk with turbo tax about a week ago.
Date published: 2022-10-18
Rated 3 out of 5 by from download issues 30 years with turbo tax 1st time I had issues with the download. and with the efile. ???? what is with all the added issues? just to efile.
Date published: 2022-10-18
Rated 1 out of 5 by from By time except my payment it was past deadline You you accepted my payment to be able to e-file at the last minute not giving me time to make the deadline. I was on the phone with two different agents all day over 12 hours trying to process my payment. Once payment went through then you had to do the final process of e-filing giving the last amount of information and how to do your direct deposit when all that could have been taken care of earlier and then the payment. Absolutely worst thing ever
Date published: 2022-10-18
Rated 3 out of 5 by from Complete Check-Out Details First The last steps, completing check-out, are tedious and time consuming. I recommend completing these steps first so taxes can be filed immediately after checking them. It took over 15 minutes to complete all of the steps involved, including payments for state E-File and audit protection.
Date published: 2022-10-18
Rated 5 out of 5 by from Very Easy to Use I've used this for the past few years and it is always so easy to use and very informative.
Date published: 2022-10-18
Rated 4 out of 5 by from Like the help with every question! It would be great if I didn’t have to file at all, but since I do… I appreciate TurboTax help and programs
Date published: 2022-10-18
All TurboTax® Offerings Reviews - Page 5002
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Turbo TAX STATE for INDIANA is inadequate. Turbo Tax does not seem to realize that the County Tax in Indiana is a County Tax and varies by County. Not all counties tax investment income, but Turbo Tax works like they all do and does not give a user even the option of skipping the County Tax. $45 for a product I can't use.
Date published: 2022-10-18
Rated 2 out of 5 by from Disappointing software for 2021! Disappointing this year (2021 version)!!!!! Why does Turbo Tax no longer send you e-mails as to the status of your return such as filing, acceptance, etc? I used to get several e-mails/texts keeping me informed ,,,, this year it was NOTHING! I had to log in again to see if my return had been accepted and the programs shows it was but there was no information as to the date and time of acceptance by Federal and State,
Date published: 2022-10-18
Rated 5 out of 5 by from AWESOME !!! Great Experience! Always helps me complete my taxes accurately. I have been a Turbo Tax customer for many years.
Date published: 2022-10-18
Rated 1 out of 5 by from TURBO TAX SUCKS! I Was in the last steps before I ,e-file ,, about 10 MIN after midnight. I get the message no more e-file after Midnight. FIRST TIME I SEEN THE MESSAGE OR EVEN AWARE THAT E- FILE SHUT DOWN!
Date published: 2022-10-18
Rated 5 out of 5 by from Worked well for me. Did have a helpful talk with turbo tax about a week ago.
Date published: 2022-10-18
Rated 3 out of 5 by from download issues 30 years with turbo tax 1st time I had issues with the download. and with the efile. ???? what is with all the added issues? just to efile.
Date published: 2022-10-18
Rated 1 out of 5 by from By time except my payment it was past deadline You you accepted my payment to be able to e-file at the last minute not giving me time to make the deadline. I was on the phone with two different agents all day over 12 hours trying to process my payment. Once payment went through then you had to do the final process of e-filing giving the last amount of information and how to do your direct deposit when all that could have been taken care of earlier and then the payment. Absolutely worst thing ever
Date published: 2022-10-18
Rated 3 out of 5 by from Complete Check-Out Details First The last steps, completing check-out, are tedious and time consuming. I recommend completing these steps first so taxes can be filed immediately after checking them. It took over 15 minutes to complete all of the steps involved, including payments for state E-File and audit protection.
Date published: 2022-10-18
Rated 5 out of 5 by from Very Easy to Use I've used this for the past few years and it is always so easy to use and very informative.
Date published: 2022-10-18
Rated 4 out of 5 by from Like the help with every question! It would be great if I didn’t have to file at all, but since I do… I appreciate TurboTax help and programs
Date published: 2022-10-18
All TurboTax® Offerings Reviews - Page 5002