TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Turbo Tax is the only tax software to use. Have used Turbo Tax since day one. Wouldn't use any other. Never had a problem, never have been contacted by the IRS after filing.
Date published: 2023-04-02
Rated 3 out of 5 by from helpful but painful Short options trades are not handled well. I could just fill out the forms directly faster.
Date published: 2023-04-02
Rated 5 out of 5 by from tax return great experience as usual except cannot print returns
Date published: 2023-04-02
Rated 3 out of 5 by from To expensive, frustrating security layers I use this product and have for several years. The cost associated with it is ridiculous. It's completely digital so you have no expense of cd/media or boxing product. Plus now the Credit Karma and other promo advertising included means you are paying for thier advertisment. It even tried to tack on another 69.00 worth of services to go with the $119.00 pricetag, plus $36.00 filing fee. For that cost you might do better using a Tax Service or CPA. What's worse, I understand the layers of security, but several times, the application asked for information I had to sort through and by the time I was ready to enter, it logged me out and had to go through the whole process again. This happened several times. The time out is way too short unless you enjoy retyping your information over again a second or third time. Verifying you are who say you are and verifying you are not a robot (Captcha). And...no discounts for regular users or seniors who have limited income.
Date published: 2023-04-02
Rated 5 out of 5 by from So Easy to Do! I'll always use TurboTax Just a great program, easy to use. Highly Recommend
Date published: 2023-04-02
Rated 4 out of 5 by from Clumsy Parts Having to select the type of income for each entry is slow and unnecessary. Just do all the 1099Ints, then all the 1099 Div is better. I had trouble finding the place to have part of the refund kept as an estimated payment. Chat helped me, but it took a lot of time.
Date published: 2023-04-02
Rated 2 out of 5 by from turbo tax very confusing this year turbo tax Very confusing this year liked the old form better
Date published: 2023-04-02
Rated 5 out of 5 by from Awesome Everything was layed out well. When I did need an expert, he was there right away and very helpful thru messaging. thank you
Date published: 2023-04-02
Rated 5 out of 5 by from Fantastic! I'm so thankful for their service!! I love the various choices for entering info. In general, I follow their direction just to make sure nothing is left out.
Date published: 2023-04-02
Rated 2 out of 5 by from Turbo Tax Wanting More Money Yet Again I've used Turbo Tax for multiple years before I was married and when became married as well. I was a little peeved when I had to use the Deluxe package when I got married since it was only W-2's I had to file, but I paid the Deluxe package fee none the less since I got state for free as well. However, this year I was VERY unsatisfied to see that filing with Turbo Tax you have to pay an ADDITIONAL $59 to file state along with your Federal return. Needless to say this will be my last year filing with Turbo Tax, and will be going somewhere else to file next year.
Date published: 2023-04-02
All TurboTax® Offerings Reviews - Page 5002
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is the only tax software to use. Have used Turbo Tax since day one. Wouldn't use any other. Never had a problem, never have been contacted by the IRS after filing.
Date published: 2023-04-02
Rated 3 out of 5 by from helpful but painful Short options trades are not handled well. I could just fill out the forms directly faster.
Date published: 2023-04-02
Rated 5 out of 5 by from tax return great experience as usual except cannot print returns
Date published: 2023-04-02
Rated 3 out of 5 by from To expensive, frustrating security layers I use this product and have for several years. The cost associated with it is ridiculous. It's completely digital so you have no expense of cd/media or boxing product. Plus now the Credit Karma and other promo advertising included means you are paying for thier advertisment. It even tried to tack on another 69.00 worth of services to go with the $119.00 pricetag, plus $36.00 filing fee. For that cost you might do better using a Tax Service or CPA. What's worse, I understand the layers of security, but several times, the application asked for information I had to sort through and by the time I was ready to enter, it logged me out and had to go through the whole process again. This happened several times. The time out is way too short unless you enjoy retyping your information over again a second or third time. Verifying you are who say you are and verifying you are not a robot (Captcha). And...no discounts for regular users or seniors who have limited income.
Date published: 2023-04-02
Rated 5 out of 5 by from So Easy to Do! I'll always use TurboTax Just a great program, easy to use. Highly Recommend
Date published: 2023-04-02
Rated 4 out of 5 by from Clumsy Parts Having to select the type of income for each entry is slow and unnecessary. Just do all the 1099Ints, then all the 1099 Div is better. I had trouble finding the place to have part of the refund kept as an estimated payment. Chat helped me, but it took a lot of time.
Date published: 2023-04-02
Rated 2 out of 5 by from turbo tax very confusing this year turbo tax Very confusing this year liked the old form better
Date published: 2023-04-02
Rated 5 out of 5 by from Awesome Everything was layed out well. When I did need an expert, he was there right away and very helpful thru messaging. thank you
Date published: 2023-04-02
Rated 5 out of 5 by from Fantastic! I'm so thankful for their service!! I love the various choices for entering info. In general, I follow their direction just to make sure nothing is left out.
Date published: 2023-04-02
Rated 2 out of 5 by from Turbo Tax Wanting More Money Yet Again I've used Turbo Tax for multiple years before I was married and when became married as well. I was a little peeved when I had to use the Deluxe package when I got married since it was only W-2's I had to file, but I paid the Deluxe package fee none the less since I got state for free as well. However, this year I was VERY unsatisfied to see that filing with Turbo Tax you have to pay an ADDITIONAL $59 to file state along with your Federal return. Needless to say this will be my last year filing with Turbo Tax, and will be going somewhere else to file next year.
Date published: 2023-04-02
All TurboTax® Offerings Reviews - Page 5002