TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 4 out of 5 by from Accurate, But.... I found that some of the descriptions of where to find information were not detailed enough. I do feel we got an accuarate return, however.
Date published: 2023-03-30
Rated 5 out of 5 by from Great! I always use TurboTax! It's so quick and easy. I always feel so accomplished when I get it done. The customer service representatives are always so friendly, attentive, and informative. I'll never do my taxes any other way ever again!
Date published: 2023-03-30
Rated 5 out of 5 by from they did the work for me! turbo tax made filing my taxes simple! they walked me through each step and I feel confident in my filing!
Date published: 2023-03-30
Rated 5 out of 5 by from I love Turbo Tax! It was easy because Turbo Tax walks you through each step AND has explanations.
Date published: 2023-03-30
Rated 1 out of 5 by from Up Sale, Up Sale, Up Sale If you do not choose "Max" or better the system is designed to ask you if you want to upgrade about 10 times as you are trying to do your taxes. That is a ridiculous amount. I personally also had to call support on the telephone to get it to allow me to enter my IRS PIN. It just completely skipped over that.
Date published: 2023-03-30
Rated 5 out of 5 by from Turbo Tax assistant super helpful. For the first time I used a Turbo Tax assistant, Eunice W. She was just great and very helpful. The process went very smoothly. I'm sure we got our maximum return.
Date published: 2023-03-30
Rated 5 out of 5 by from Thomas Very intuitive. The service is easy to understand.
Date published: 2023-03-30
Rated 1 out of 5 by from I paid for nothing I paid for e-filing and that didnot happend not happy
Date published: 2023-03-30
Rated 4 out of 5 by from easy to use great experience,all my questions answered to satisfaction.
Date published: 2023-03-30
Rated 5 out of 5 by from Great as always, But there is the occasional loop. This year the loop was on form 7203, Part II, The S corp has no debts but the program would not let me go to e-file or get past the review without marking a box in debt 1, 2, and 3, whether or not I had put no entries in the boxes below, or when I put zeros. Very frustrating.
Date published: 2023-03-30
All TurboTax® Offerings Reviews - Page 4906
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Accurate, But.... I found that some of the descriptions of where to find information were not detailed enough. I do feel we got an accuarate return, however.
Date published: 2023-03-30
Rated 5 out of 5 by from Great! I always use TurboTax! It's so quick and easy. I always feel so accomplished when I get it done. The customer service representatives are always so friendly, attentive, and informative. I'll never do my taxes any other way ever again!
Date published: 2023-03-30
Rated 5 out of 5 by from they did the work for me! turbo tax made filing my taxes simple! they walked me through each step and I feel confident in my filing!
Date published: 2023-03-30
Rated 5 out of 5 by from I love Turbo Tax! It was easy because Turbo Tax walks you through each step AND has explanations.
Date published: 2023-03-30
Rated 1 out of 5 by from Up Sale, Up Sale, Up Sale If you do not choose "Max" or better the system is designed to ask you if you want to upgrade about 10 times as you are trying to do your taxes. That is a ridiculous amount. I personally also had to call support on the telephone to get it to allow me to enter my IRS PIN. It just completely skipped over that.
Date published: 2023-03-30
Rated 5 out of 5 by from Turbo Tax assistant super helpful. For the first time I used a Turbo Tax assistant, Eunice W. She was just great and very helpful. The process went very smoothly. I'm sure we got our maximum return.
Date published: 2023-03-30
Rated 5 out of 5 by from Thomas Very intuitive. The service is easy to understand.
Date published: 2023-03-30
Rated 1 out of 5 by from I paid for nothing I paid for e-filing and that didnot happend not happy
Date published: 2023-03-30
Rated 4 out of 5 by from easy to use great experience,all my questions answered to satisfaction.
Date published: 2023-03-30
Rated 5 out of 5 by from Great as always, But there is the occasional loop. This year the loop was on form 7203, Part II, The S corp has no debts but the program would not let me go to e-file or get past the review without marking a box in debt 1, 2, and 3, whether or not I had put no entries in the boxes below, or when I put zeros. Very frustrating.
Date published: 2023-03-30
All TurboTax® Offerings Reviews - Page 4906