TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 5 out of 5 by from So easy to use! Love it! Guides you through every step, easy to go back and add or review. Much easier than the other tax prep programs.
Date published: 2023-04-03
Rated 4 out of 5 by from Intuitive and efficient This is my fourth year filing with Turbo Tax. It's relatively self-explanatory and the platform provides ample tips. One thing that I didn't like this time was I had no other choice but to continue using Turbo Tax Premium when it came to adding expenses on my personal business. For some reason, it would not let me continue unless I opted into this feature. This added an addition 150+ which didn't provide any value add...disappointing.
Date published: 2023-04-03
Rated 3 out of 5 by from TurboTax not immune to "garbage in, garbage out" That TurboTax does not verify the accuracy of your small business expense deductions is obvious. In my case, however, I suspect--but am not sure--that some glitch in the program resulted in several of my expense deductions being an order of magnitude (seriously!) too big. For example, it had $17,000 entered for a computer purchase for this year, when what I thought I had done was DELETE a $700 entry for a computer purchase from last year. The same thing, or very similar, happened for several other entries (including one for more than $10,000 in nonexistent "website design" expenses, where again there had been a much smaller entry for last year). It was only because the resulting refund was too good to be true that I went back and caught the error. Were these errors entirely my fault in data entry? Certainly possible, but I do not recall losing consciousness or closing my eyes while typing.
Date published: 2023-04-03
Rated 5 out of 5 by from Super Helpful Service I appreciate how quick and easy it is to file my taxes with Turbo Tax. I feel confident that I am not missing anything and don't feel anxious that I did something wrong because I know they are double checking everything!
Date published: 2023-04-03
Rated 4 out of 5 by from It was good It took longer than I expected . I just want to be done with my taxes.
Date published: 2023-04-03
Rated 4 out of 5 by from My tax experience Had to upgrade to premium after getting into return to get schedule E income reporting (that was a surprise). Schedule E income entry was very messy. Had to call for help to get extra entries removed and enter through 1099-Misc form area. Help was fantastic. Continued onward but was surprised again without a lot of detail explanation online for the social security income calculations. Overall good.
Date published: 2023-04-03
Rated 2 out of 5 by from Could not electronically file Indiana state taxes The reason for not being able to file Indiana state tax was ridiculous. It was apparently the fault of TurboTax. Why would identical county and local tax payments, that were required be relevant to inhibit filing electronically?
Date published: 2023-04-03
Rated 2 out of 5 by from Review of TT I found This years Turbo tax system more confusing and more costly than in previous years. I have been a long term user of Turbo Tax but I may consider changing next year. The help with the state return is pitiful.
Date published: 2023-04-03
Rated 5 out of 5 by from TURBO TAX IS AWESOME! I have gone to do my taxes being low income and being charged nearly $4000 per filing and only receiving $500 in returns this has been a money saver and now i know why i would get no return.
Date published: 2023-04-03
Rated 5 out of 5 by from online help by phone she was wonderful went through and found a 6000 mistake
Date published: 2023-04-03
All TurboTax® Offerings Reviews - Page 4890
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from So easy to use! Love it! Guides you through every step, easy to go back and add or review. Much easier than the other tax prep programs.
Date published: 2023-04-03
Rated 4 out of 5 by from Intuitive and efficient This is my fourth year filing with Turbo Tax. It's relatively self-explanatory and the platform provides ample tips. One thing that I didn't like this time was I had no other choice but to continue using Turbo Tax Premium when it came to adding expenses on my personal business. For some reason, it would not let me continue unless I opted into this feature. This added an addition 150+ which didn't provide any value add...disappointing.
Date published: 2023-04-03
Rated 3 out of 5 by from TurboTax not immune to "garbage in, garbage out" That TurboTax does not verify the accuracy of your small business expense deductions is obvious. In my case, however, I suspect--but am not sure--that some glitch in the program resulted in several of my expense deductions being an order of magnitude (seriously!) too big. For example, it had $17,000 entered for a computer purchase for this year, when what I thought I had done was DELETE a $700 entry for a computer purchase from last year. The same thing, or very similar, happened for several other entries (including one for more than $10,000 in nonexistent "website design" expenses, where again there had been a much smaller entry for last year). It was only because the resulting refund was too good to be true that I went back and caught the error. Were these errors entirely my fault in data entry? Certainly possible, but I do not recall losing consciousness or closing my eyes while typing.
Date published: 2023-04-03
Rated 5 out of 5 by from Super Helpful Service I appreciate how quick and easy it is to file my taxes with Turbo Tax. I feel confident that I am not missing anything and don't feel anxious that I did something wrong because I know they are double checking everything!
Date published: 2023-04-03
Rated 4 out of 5 by from It was good It took longer than I expected . I just want to be done with my taxes.
Date published: 2023-04-03
Rated 4 out of 5 by from My tax experience Had to upgrade to premium after getting into return to get schedule E income reporting (that was a surprise). Schedule E income entry was very messy. Had to call for help to get extra entries removed and enter through 1099-Misc form area. Help was fantastic. Continued onward but was surprised again without a lot of detail explanation online for the social security income calculations. Overall good.
Date published: 2023-04-03
Rated 2 out of 5 by from Could not electronically file Indiana state taxes The reason for not being able to file Indiana state tax was ridiculous. It was apparently the fault of TurboTax. Why would identical county and local tax payments, that were required be relevant to inhibit filing electronically?
Date published: 2023-04-03
Rated 2 out of 5 by from Review of TT I found This years Turbo tax system more confusing and more costly than in previous years. I have been a long term user of Turbo Tax but I may consider changing next year. The help with the state return is pitiful.
Date published: 2023-04-03
Rated 5 out of 5 by from TURBO TAX IS AWESOME! I have gone to do my taxes being low income and being charged nearly $4000 per filing and only receiving $500 in returns this has been a money saver and now i know why i would get no return.
Date published: 2023-04-03
Rated 5 out of 5 by from online help by phone she was wonderful went through and found a 6000 mistake
Date published: 2023-04-03
All TurboTax® Offerings Reviews - Page 4890