TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

(4.6/5 | 294023 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from My Go To Online Tax Solution I've been using this company for years. I started out using their discs and converted over to the online version. It's very easy to use. I'm giving it a four star rating because the user interface was a little more complicated this year than last year. I had to call in and talk with customer service. My representative was awesome and answered my questions thoroughly. She reassured me that my app wasn't glitching. Turbo Tax decided to make changes and they failed to help with an explanation on what the changes were and how to respond to them tax wise. After figuring it out, I still wanted to double check with a turbotax rep to make sure I was correct. Everything else was ok. I'll be returning next year.
Date published: 2022-06-21
Rated 5 out of 5 by from TurboTax is better than my prior CPA TurboTax is easy to work with on line. Their system is user friendly which helps relieve stress for non tech people. Bettie expertly guided me through a very complicated tax return and was top notch professional. Thank you!
Date published: 2022-06-21
Rated 5 out of 5 by from She was Amazing Very helpful and patient with me. She explained everything thoroughly. I would strongly recommend to all of my friends and family members,
Date published: 2022-06-21
Rated 5 out of 5 by from Tammy at Turbo Tax is awesome Tammy helped me so much and I could not be more thankful for her kindness while helping me.
Date published: 2022-06-21
Rated 5 out of 5 by from Awesome sauce Never let's me down great program with lots of help and great people
Date published: 2022-06-21
Rated 5 out of 5 by from Extremely helpful, highly recommend! Explained everything thoroughly, I would highly recommend! Got a great refund.
Date published: 2022-06-21
Rated 4 out of 5 by from TurboTax is ok, my CPA was great. This is my first time with full service. I have no complaints with my CPA, Laura, but the software we were forced to use to communicate was frustrating. I'd much rather be able to zoom call or any other platform instead of having to use TurboTax's. But even if that's not a possibility, I'd just like to not have to use TurboTax's IM. It's terrible. I don't trust it to type out the lengthy messages I had to write in order to answer Laura's questions and when Laura would send me a message there was no way for me to know what that message said unless I went to my computer (mobile is absolutely unusable), logged in, and then went to the chat page. I'd prefer almost anything to this or at least give me the option to do encrypted email if security is the concern.
Date published: 2022-06-21
Rated 5 out of 5 by from Review Awesome, with exception to the software problem we are trying to fix by posting this review
Date published: 2022-06-21
Rated 5 out of 5 by from Turbotax is amazing! I have been using this service now for two years and have been very pleased each year!
Date published: 2022-06-21
Rated 5 out of 5 by from Turbo Tax is Great! Turbo Tax has excellent advice, easy to follow prompts.
Date published: 2022-06-21
All TurboTax® Offerings Reviews - Page 486
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from My Go To Online Tax Solution I've been using this company for years. I started out using their discs and converted over to the online version. It's very easy to use. I'm giving it a four star rating because the user interface was a little more complicated this year than last year. I had to call in and talk with customer service. My representative was awesome and answered my questions thoroughly. She reassured me that my app wasn't glitching. Turbo Tax decided to make changes and they failed to help with an explanation on what the changes were and how to respond to them tax wise. After figuring it out, I still wanted to double check with a turbotax rep to make sure I was correct. Everything else was ok. I'll be returning next year.
Date published: 2022-06-21
Rated 5 out of 5 by from TurboTax is better than my prior CPA TurboTax is easy to work with on line. Their system is user friendly which helps relieve stress for non tech people. Bettie expertly guided me through a very complicated tax return and was top notch professional. Thank you!
Date published: 2022-06-21
Rated 5 out of 5 by from She was Amazing Very helpful and patient with me. She explained everything thoroughly. I would strongly recommend to all of my friends and family members,
Date published: 2022-06-21
Rated 5 out of 5 by from Tammy at Turbo Tax is awesome Tammy helped me so much and I could not be more thankful for her kindness while helping me.
Date published: 2022-06-21
Rated 5 out of 5 by from Awesome sauce Never let's me down great program with lots of help and great people
Date published: 2022-06-21
Rated 5 out of 5 by from Extremely helpful, highly recommend! Explained everything thoroughly, I would highly recommend! Got a great refund.
Date published: 2022-06-21
Rated 4 out of 5 by from TurboTax is ok, my CPA was great. This is my first time with full service. I have no complaints with my CPA, Laura, but the software we were forced to use to communicate was frustrating. I'd much rather be able to zoom call or any other platform instead of having to use TurboTax's. But even if that's not a possibility, I'd just like to not have to use TurboTax's IM. It's terrible. I don't trust it to type out the lengthy messages I had to write in order to answer Laura's questions and when Laura would send me a message there was no way for me to know what that message said unless I went to my computer (mobile is absolutely unusable), logged in, and then went to the chat page. I'd prefer almost anything to this or at least give me the option to do encrypted email if security is the concern.
Date published: 2022-06-21
Rated 5 out of 5 by from Review Awesome, with exception to the software problem we are trying to fix by posting this review
Date published: 2022-06-21
Rated 5 out of 5 by from Turbotax is amazing! I have been using this service now for two years and have been very pleased each year!
Date published: 2022-06-21
Rated 5 out of 5 by from Turbo Tax is Great! Turbo Tax has excellent advice, easy to follow prompts.
Date published: 2022-06-21
All TurboTax® Offerings Reviews - Page 486