TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.
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Rated 1 out of 5 by
Ken_wagers from
Poor - constant upsell, useless search
Turbotax continually asks for upselling products for simple returns; over charging for electronic filing (state filing should be free with purchase). Search for tax topics doesn't go to turbotax help, goes to a general internet search. Asks CUSTOMERS to provide free support to other customers - seems extremely dangerous to have non-experts providing tax advice to others.
Date published: 2022-04-19
Rated 5 out of 5 by
CESARITO15 from
TURBO TAX IS AWESOME
EXCELLENT EXPERIENCE WITH TURBO TAX, 5 STARS GIVEN TO THIS PRODUCT
Date published: 2022-04-19
Rated 5 out of 5 by
JAYLIDZ from
TURBOTAX AWESOME
FAST ,STRAIGHT FORWARD, I WILL USE TURBO TAX AGAIN IN THE FEATURE
Date published: 2022-04-19
Rated 5 out of 5 by
DWJunior from
Turbo tax is Great
Turbo tax is awesome and easy to use. It was very thorough.
Date published: 2022-04-19
Rated 5 out of 5 by
Eg71117 from
Turbo Tax is Tops
turbo Tax has the resources needed to do your own taxes. I needed extra assistance and was contacted within a few minutes on the last day to fill in the morning, but it took an hour when I was working on it at 8pm. I still think that is great.
Date published: 2022-04-19
Rated 4 out of 5 by
RDNKnj from
TurboTax is Great But.......
Software needs upgrade to populate more info from previous year's filing. Such as - 1. Instead of asking whether annualized convention was used or half-yearly convention was used last year. Filers do not usually remember this, so why can't TurboTax retrieve info and populate & asked if this is what filer wants to sue this year? 2. Also, it would be nice if we can print the screen shot of certain summaries as well as comparison with previous year as we are going through the data entry. Thank you.
Date published: 2022-04-19
Rated 2 out of 5 by
NoMoreTurboTax2022 from
Not even sure all is correct
I do taxes with Turbo Tax for both myself and my partner. Some deductions affected his return, but not mine. I am no longer self employed this year, but do have income property, so not even sure the product I used was correct (Would not let me change from self employed, of course would certainly let me pay more for MAX, which it asked me to do multiple times throughout the process! Almost missed filing deadline because I cannot get verification codes on my phone from intuit, not sure why, but apparently nobody's fault! Tech suppport said to turn off 2 step verification! (It was not on) Basically they told me I should give up security for access, seems like extremely bad trade off.
Date published: 2022-04-19
Rated 1 out of 5 by
Mrjumpman49 from
Bugs in software
Trying to insert a 1099 NEC was a nightmare and it was due to unaddressed bug in the software
Date published: 2022-04-19
Rated 5 out of 5 by
MPYP from
Good
Good Good Good!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2022-04-19
Rated 5 out of 5 by
Smonty0421 from
TurboTax is actually amazing!
I struggled a ton with trying to figure out complex tax issues and was helped in more ways than I could imagine. I was on the phone with a rep that did EVERYTHING and I truly mean EVERYTHING in her power to help me through the tax process. The website also offered a simple display with help along every turn of the way. Exceptional.
All TurboTax® Offerings Reviews - Page 486
Date published: 2022-04-19
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
TurboTax Full Service
Rated 1 out of 5 by
Ken_wagers from
Poor - constant upsell, useless search
Turbotax continually asks for upselling products for simple returns; over charging for electronic filing (state filing should be free with purchase). Search for tax topics doesn't go to turbotax help, goes to a general internet search. Asks CUSTOMERS to provide free support to other customers - seems extremely dangerous to have non-experts providing tax advice to others.
Date published: 2022-04-19
Rated 5 out of 5 by
CESARITO15 from
TURBO TAX IS AWESOME
EXCELLENT EXPERIENCE WITH TURBO TAX, 5 STARS GIVEN TO THIS PRODUCT
Date published: 2022-04-19
Rated 5 out of 5 by
JAYLIDZ from
TURBOTAX AWESOME
FAST ,STRAIGHT FORWARD, I WILL USE TURBO TAX AGAIN IN THE FEATURE
Date published: 2022-04-19
Rated 5 out of 5 by
DWJunior from
Turbo tax is Great
Turbo tax is awesome and easy to use. It was very thorough.
Date published: 2022-04-19
Rated 5 out of 5 by
Eg71117 from
Turbo Tax is Tops
turbo Tax has the resources needed to do your own taxes. I needed extra assistance and was contacted within a few minutes on the last day to fill in the morning, but it took an hour when I was working on it at 8pm. I still think that is great.
Date published: 2022-04-19
Rated 4 out of 5 by
RDNKnj from
TurboTax is Great But.......
Software needs upgrade to populate more info from previous year's filing. Such as - 1. Instead of asking whether annualized convention was used or half-yearly convention was used last year. Filers do not usually remember this, so why can't TurboTax retrieve info and populate & asked if this is what filer wants to sue this year? 2. Also, it would be nice if we can print the screen shot of certain summaries as well as comparison with previous year as we are going through the data entry. Thank you.
Date published: 2022-04-19
Rated 2 out of 5 by
NoMoreTurboTax2022 from
Not even sure all is correct
I do taxes with Turbo Tax for both myself and my partner. Some deductions affected his return, but not mine. I am no longer self employed this year, but do have income property, so not even sure the product I used was correct (Would not let me change from self employed, of course would certainly let me pay more for MAX, which it asked me to do multiple times throughout the process! Almost missed filing deadline because I cannot get verification codes on my phone from intuit, not sure why, but apparently nobody's fault! Tech suppport said to turn off 2 step verification! (It was not on) Basically they told me I should give up security for access, seems like extremely bad trade off.
Date published: 2022-04-19
Rated 1 out of 5 by
Mrjumpman49 from
Bugs in software
Trying to insert a 1099 NEC was a nightmare and it was due to unaddressed bug in the software
Date published: 2022-04-19
Rated 5 out of 5 by
MPYP from
Good
Good Good Good!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2022-04-19
Rated 5 out of 5 by
Smonty0421 from
TurboTax is actually amazing!
I struggled a ton with trying to figure out complex tax issues and was helped in more ways than I could imagine. I was on the phone with a rep that did EVERYTHING and I truly mean EVERYTHING in her power to help me through the tax process. The website also offered a simple display with help along every turn of the way. Exceptional.
All TurboTax® Offerings Reviews - Page 486
Date published: 2022-04-19