TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Great intuitive experience Makes filing taxes easier than ever before! Who doesn't love difficult jobs made simple and easy?!
Date published: 2021-04-03
Rated 2 out of 5 by from Meh I don't know how to do my taxes on my own so yes it helped me out there, but the experience isnt that great. maybe its because taxes are confusing in general. But also not sure if it's turbotax or what, but I was having issues scrolling within the app. I can't even scroll to view the bottom of my review, I have to move the cursor. Is this a intuit thing? I don't have that issue in any other apps or on the browsers on my computer, only in the turbotax app. Also we weren't able to download the turbotax on to multiple computers? Before we could download onto up to 5 different computers to file. I called customer service and they said you can only install it into one computer but you can file 5 times for federal and 1 time for state. ??????? Why did they make it more inconvenient? The UX feels like this is a minimum viable product. Would expect a silicon valley tech company to put in the dev effort and research for better experience.
Date published: 2021-04-03
Rated 5 out of 5 by from AwesomeSauce Very easy to use and inexpensive. So easy a caveman could use it, lol
Date published: 2021-04-03
Rated 5 out of 5 by from User Friendly I was able to file my tax easily. It is easy to use and very helpful
Date published: 2021-04-03
Rated 5 out of 5 by from TurboTax Works Just Right for Me I have a fairly simple return being on a govt. salary. But do have Social Security, Retirement Payments and an investment portfolio requiring K-1's to submit taxes. TurboTax Premier is essential for preparing my return and has always been completely successful.
Date published: 2021-04-03
Rated 5 out of 5 by from Easy as Ever Easy as ever and such a great time saver! Oh and did I mention convenient?
Date published: 2021-04-03
Rated 4 out of 5 by from It isn't free, but it works! I've used Turbotax for years to file my taxes because it's easy to use. While I don't have any plans to change, I just hate that the tax software is advertised as free, free, free, even though it isn't. I don't have a lot. I do have a child and a college student, other than that I don't have any special tas situations.
Date published: 2021-04-03
Rated 5 out of 5 by from Turbo Tax Premier is Great! Easy questions/answers/information available through TT! Always great to use!!
Date published: 2021-04-03
Rated 5 out of 5 by from Easy to use I spoke with an agent who was able to help me resolve a problem in less than 5 minutes that I struggled with for over an hour!!
Date published: 2021-04-03
Rated 1 out of 5 by from Very upset.. makes you RE-ACTIVATE each time Very upset.. makes you RE-ACTIVATE each time you access your return!!! I will look for other tax software options as this was very frustrating!!!
Date published: 2021-04-03
All TurboTax® Offerings Reviews - Page 486
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Great intuitive experience Makes filing taxes easier than ever before! Who doesn't love difficult jobs made simple and easy?!
Date published: 2021-04-03
Rated 2 out of 5 by from Meh I don't know how to do my taxes on my own so yes it helped me out there, but the experience isnt that great. maybe its because taxes are confusing in general. But also not sure if it's turbotax or what, but I was having issues scrolling within the app. I can't even scroll to view the bottom of my review, I have to move the cursor. Is this a intuit thing? I don't have that issue in any other apps or on the browsers on my computer, only in the turbotax app. Also we weren't able to download the turbotax on to multiple computers? Before we could download onto up to 5 different computers to file. I called customer service and they said you can only install it into one computer but you can file 5 times for federal and 1 time for state. ??????? Why did they make it more inconvenient? The UX feels like this is a minimum viable product. Would expect a silicon valley tech company to put in the dev effort and research for better experience.
Date published: 2021-04-03
Rated 5 out of 5 by from AwesomeSauce Very easy to use and inexpensive. So easy a caveman could use it, lol
Date published: 2021-04-03
Rated 5 out of 5 by from User Friendly I was able to file my tax easily. It is easy to use and very helpful
Date published: 2021-04-03
Rated 5 out of 5 by from TurboTax Works Just Right for Me I have a fairly simple return being on a govt. salary. But do have Social Security, Retirement Payments and an investment portfolio requiring K-1's to submit taxes. TurboTax Premier is essential for preparing my return and has always been completely successful.
Date published: 2021-04-03
Rated 5 out of 5 by from Easy as Ever Easy as ever and such a great time saver! Oh and did I mention convenient?
Date published: 2021-04-03
Rated 4 out of 5 by from It isn't free, but it works! I've used Turbotax for years to file my taxes because it's easy to use. While I don't have any plans to change, I just hate that the tax software is advertised as free, free, free, even though it isn't. I don't have a lot. I do have a child and a college student, other than that I don't have any special tas situations.
Date published: 2021-04-03
Rated 5 out of 5 by from Turbo Tax Premier is Great! Easy questions/answers/information available through TT! Always great to use!!
Date published: 2021-04-03
Rated 5 out of 5 by from Easy to use I spoke with an agent who was able to help me resolve a problem in less than 5 minutes that I struggled with for over an hour!!
Date published: 2021-04-03
Rated 1 out of 5 by from Very upset.. makes you RE-ACTIVATE each time Very upset.. makes you RE-ACTIVATE each time you access your return!!! I will look for other tax software options as this was very frustrating!!!
Date published: 2021-04-03
All TurboTax® Offerings Reviews - Page 486