TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 4 out of 5 by from It's easy to use It's very easy to use and it helps you as you go along
Date published: 2021-03-08
Rated 5 out of 5 by from Turbo Tax makes Tax Time Less Stressful I completed my taxes myself quick and easily with Turbo Tax Live.
Date published: 2021-03-08
Rated 2 out of 5 by from TurboTax Review TurboTax is very poor when Foreign taxes and income are present. Links to integrated sheets do not work consistently and must be caught during final review. Also charitable deduction for cash is not easily entered for filers using the standard deduction.
Date published: 2021-03-08
Rated 3 out of 5 by from Adequate, but not Expert It "circled" for an hour when it launched before I realized it was "hiding" a button I needed to click. What a waste of time. when I needed to make a small change, I had to "re-answer" most questions. Product needs more explanation or support files throughout. May need to go to a live CPA.
Date published: 2021-03-08
Rated 4 out of 5 by from The program is very user friendly, but Unsatisfactory reply to question I posed (see case 472371926) on 3/5. Nor only was the answer not helpful, but also it directed me to a link which was no longer valid, and your server did not accept my reply. Was unable to complete the survey at the time and it had expired when I tried later. I was able to solve the problem I posed on 3/5 although I am 99% confident that the fields needed to input the data were not available at that time. Also, the negative adjustment I eventually made became added to the capital gains and I had to go back and fix this. Would help if this was pointed out on the input screen.
Date published: 2021-03-08
Rated 2 out of 5 by from Difficult this year Bank account / 401k accounts - you would sign in and just get errors - they wouldn't sync to pull info - had to enter it myself! And don't get me started on how difficult it was to do your Crypto on this - should be much easier with CSV conversion and help guides.
Date published: 2021-03-08
Rated 5 out of 5 by from AMAZING AND EASY Easy, VERY informative. the system walks you through and you really don't feel alone.
Date published: 2021-03-08
Rated 4 out of 5 by from Turbo tax is good I have been using turbo tax for years and i like it. I wish they would allow me to move screen up and down by touch. Would increase my productivity
Date published: 2021-03-08
Rated 3 out of 5 by from TurboTax Stumbling I've successfully used TurboTax for decades without issues. This year was a different story. My 1099R contained multiple lines and I had to create a new record for each entry. I couldn't combine them which I think is a program logic flaw. I had religiously updated the program and was on the latest release.
Date published: 2021-03-08
Rated 5 out of 5 by from so easy to use!!! i love turbo tax! i use them every year. its so easy a toddler can do it!
Date published: 2021-03-08
All TurboTax® Offerings Reviews - Page 4707
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from It's easy to use It's very easy to use and it helps you as you go along
Date published: 2021-03-08
Rated 5 out of 5 by from Turbo Tax makes Tax Time Less Stressful I completed my taxes myself quick and easily with Turbo Tax Live.
Date published: 2021-03-08
Rated 2 out of 5 by from TurboTax Review TurboTax is very poor when Foreign taxes and income are present. Links to integrated sheets do not work consistently and must be caught during final review. Also charitable deduction for cash is not easily entered for filers using the standard deduction.
Date published: 2021-03-08
Rated 3 out of 5 by from Adequate, but not Expert It "circled" for an hour when it launched before I realized it was "hiding" a button I needed to click. What a waste of time. when I needed to make a small change, I had to "re-answer" most questions. Product needs more explanation or support files throughout. May need to go to a live CPA.
Date published: 2021-03-08
Rated 4 out of 5 by from The program is very user friendly, but Unsatisfactory reply to question I posed (see case 472371926) on 3/5. Nor only was the answer not helpful, but also it directed me to a link which was no longer valid, and your server did not accept my reply. Was unable to complete the survey at the time and it had expired when I tried later. I was able to solve the problem I posed on 3/5 although I am 99% confident that the fields needed to input the data were not available at that time. Also, the negative adjustment I eventually made became added to the capital gains and I had to go back and fix this. Would help if this was pointed out on the input screen.
Date published: 2021-03-08
Rated 2 out of 5 by from Difficult this year Bank account / 401k accounts - you would sign in and just get errors - they wouldn't sync to pull info - had to enter it myself! And don't get me started on how difficult it was to do your Crypto on this - should be much easier with CSV conversion and help guides.
Date published: 2021-03-08
Rated 5 out of 5 by from AMAZING AND EASY Easy, VERY informative. the system walks you through and you really don't feel alone.
Date published: 2021-03-08
Rated 4 out of 5 by from Turbo tax is good I have been using turbo tax for years and i like it. I wish they would allow me to move screen up and down by touch. Would increase my productivity
Date published: 2021-03-08
Rated 3 out of 5 by from TurboTax Stumbling I've successfully used TurboTax for decades without issues. This year was a different story. My 1099R contained multiple lines and I had to create a new record for each entry. I couldn't combine them which I think is a program logic flaw. I had religiously updated the program and was on the latest release.
Date published: 2021-03-08
Rated 5 out of 5 by from so easy to use!!! i love turbo tax! i use them every year. its so easy a toddler can do it!
Date published: 2021-03-08
All TurboTax® Offerings Reviews - Page 4707