TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from awesome I had made a mistake on my Medical Claim. Turbo Tax contacted me with direction. AWESOME!
Date published: 2022-03-09
Rated 5 out of 5 by from TURBO TAX ROCKS!!! LOVE LOVE LOVE using Turbo Tax for all of my filing
Date published: 2022-03-09
Rated 5 out of 5 by from Turbotax Review Have used Turbo Tax since 1997 and have never had a problem. Always accurate and have never been questioned buy the IRS.
Date published: 2022-03-09
Rated 5 out of 5 by from Easy to use Very helpful in explaining how to fill in your taxes. Turbotax takes the stress out of filing and bonus: you can use your return to pay for the service.
Date published: 2022-03-09
Rated 5 out of 5 by from Wonderful Product. Will continue to use I have and will continue to use TurboTax. It works for me!
Date published: 2022-03-09
Rated 5 out of 5 by from I’ve been using for years!!!! It’s easy and quick and helpful whenever I’m stuck.
Date published: 2022-03-09
Rated 5 out of 5 by from Very Happy WIth Turbo Tax My Turbo Tax professional was very knowledgeable about tax preparation and asked all the correct questions and was very responsive to all my questions in very timely manner.
Date published: 2022-03-09
Rated 3 out of 5 by from The Online experience is better This is the first year I've filed my own business taxes (had a preparer for year 1) and I found a copy at Costco. At first I bought the personal and business version, because I figured let's hit two birds with one stone. It wasn't until I had started my return that I realized the business portion didn't cover multi-member LLCs so I couldn't use it. Had to get the pure business version. The experience was a bit clunky compared to the online version, though it got the job done. I frequently found myself comparing the form inputs to what my tax preparer had delivered last year because the help function wasn't the best.
Date published: 2022-03-09
Rated 1 out of 5 by from Turbo tax steals from people It always seems so easy at the begging, but by the end every year somehow I am being charged more and more for this supposedly free service
Date published: 2022-03-09
Rated 3 out of 5 by from Problems 2021 I had more issues/problems this year than ever before. I had to contact and use customer support on at least 6 different occasions. I would get cut off from my phone calls on 3 different occasions and the others went on and could not finish once due to the end of the shift of the support person. There are/were also multiple glitches in turbotax this year that supposedly you are working on, but, that doesnt help us for this year. One issue was with the purchase of a cd then having to download the desktop version because I dont have a cd drive. Apparently, multiple issues with the down load so I was finally given free of charge a desktop version but had to do a lot of minipulating my computer screen to get the right fonts and windows to work. I had 2 outstanding service reps but never got a feed back survey to be able to give them kudos for their work. this is a shame and turbotax needs to get those out to let people know how much they are appreciated. I also had to delete my old account in order to do this years taxes due to a glitch in the system and I couldnt retrieve my information so I lost all of my prior tax information and had to start from scratch. I could go on and on with issues this year, but this i hope gets you in gear to get next years fixed. It was like you rushed to meet this years tax year and were still doing updates and fixes because you had to load the program when it was not totally finished. Turbotax is great, but, I will give you another year to get things working like you have in the past, if not, it will be bye bye turbotax. Come on folks get things working because you are great and you let me down this year.
Date published: 2022-03-09
All TurboTax® Offerings Reviews - Page 4700
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from awesome I had made a mistake on my Medical Claim. Turbo Tax contacted me with direction. AWESOME!
Date published: 2022-03-09
Rated 5 out of 5 by from TURBO TAX ROCKS!!! LOVE LOVE LOVE using Turbo Tax for all of my filing
Date published: 2022-03-09
Rated 5 out of 5 by from Turbotax Review Have used Turbo Tax since 1997 and have never had a problem. Always accurate and have never been questioned buy the IRS.
Date published: 2022-03-09
Rated 5 out of 5 by from Easy to use Very helpful in explaining how to fill in your taxes. Turbotax takes the stress out of filing and bonus: you can use your return to pay for the service.
Date published: 2022-03-09
Rated 5 out of 5 by from Wonderful Product. Will continue to use I have and will continue to use TurboTax. It works for me!
Date published: 2022-03-09
Rated 5 out of 5 by from I’ve been using for years!!!! It’s easy and quick and helpful whenever I’m stuck.
Date published: 2022-03-09
Rated 5 out of 5 by from Very Happy WIth Turbo Tax My Turbo Tax professional was very knowledgeable about tax preparation and asked all the correct questions and was very responsive to all my questions in very timely manner.
Date published: 2022-03-09
Rated 3 out of 5 by from The Online experience is better This is the first year I've filed my own business taxes (had a preparer for year 1) and I found a copy at Costco. At first I bought the personal and business version, because I figured let's hit two birds with one stone. It wasn't until I had started my return that I realized the business portion didn't cover multi-member LLCs so I couldn't use it. Had to get the pure business version. The experience was a bit clunky compared to the online version, though it got the job done. I frequently found myself comparing the form inputs to what my tax preparer had delivered last year because the help function wasn't the best.
Date published: 2022-03-09
Rated 1 out of 5 by from Turbo tax steals from people It always seems so easy at the begging, but by the end every year somehow I am being charged more and more for this supposedly free service
Date published: 2022-03-09
Rated 3 out of 5 by from Problems 2021 I had more issues/problems this year than ever before. I had to contact and use customer support on at least 6 different occasions. I would get cut off from my phone calls on 3 different occasions and the others went on and could not finish once due to the end of the shift of the support person. There are/were also multiple glitches in turbotax this year that supposedly you are working on, but, that doesnt help us for this year. One issue was with the purchase of a cd then having to download the desktop version because I dont have a cd drive. Apparently, multiple issues with the down load so I was finally given free of charge a desktop version but had to do a lot of minipulating my computer screen to get the right fonts and windows to work. I had 2 outstanding service reps but never got a feed back survey to be able to give them kudos for their work. this is a shame and turbotax needs to get those out to let people know how much they are appreciated. I also had to delete my old account in order to do this years taxes due to a glitch in the system and I couldnt retrieve my information so I lost all of my prior tax information and had to start from scratch. I could go on and on with issues this year, but this i hope gets you in gear to get next years fixed. It was like you rushed to meet this years tax year and were still doing updates and fixes because you had to load the program when it was not totally finished. Turbotax is great, but, I will give you another year to get things working like you have in the past, if not, it will be bye bye turbotax. Come on folks get things working because you are great and you let me down this year.
Date published: 2022-03-09
All TurboTax® Offerings Reviews - Page 4700