TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Okay Website, Fantastic Tax Preparer Holy cow Turbo Tax, this is my third time reviewing as I check out. Could this be consolidated? I have some frustrations with the UI, the help, and technical issues with the website, but the people I worked with were fantastic and more than made up for those shortcomings. Barbara was a rockstar and answered all of my questions thoroughly, and in a timely manner. She was also very clear about what she needed from me, which has not always been my experience with tax preparers. I also liked the personal touches - like her subtle sense of humor and diction. She was patient and understanding as I worked to get things figured out. In a world where customer support and the client facing side of things seem to be an afterthought, it was refreshing to work with a professional who cares. I work in management, and a personal motto is that the only competitive advantage a company has is their people - TurboTax, people like Barbara are your ticket to success. Take care of them. And I'm the meantime, please continue to work through issues with your website.
Date published: 2022-03-11
Rated 3 out of 5 by from Expensive Quality service, but it’s cheaper to have a local accountant do my taxes. My local accountant also doesn’t have government lobbying to keep their services relevant.
Date published: 2022-03-11
Rated 4 out of 5 by from Turbo Tax Gets the job done with little or no additional help.
Date published: 2022-03-11
Rated 5 out of 5 by from Easy to use I have been using Turbo tax for years with ease. It takes me no time to complete.
Date published: 2022-03-11
Rated 5 out of 5 by from nice easy to navigate and easy to understand will recommend
Date published: 2022-03-11
Rated 5 out of 5 by from Good job None at this time I have no comments at this time that
Date published: 2022-03-11
Rated 4 out of 5 by from Didn't like TurboTax this year.... A bit disappointment this year (I have been using TurboTax for 30+ years. Unnecessarily difficult to enter 1040ES credits; previously, very simple. What happened???
Date published: 2022-03-11
Rated 5 out of 5 by from quick, easy, and self explanatory very helpful and at your figure tips for a response that has the correct answers
Date published: 2022-03-11
Rated 4 out of 5 by from Turbo Tax is super fast and relatively easy! Turbo Tax is super fast and relatively easy! Anyone can use it!
Date published: 2022-03-11
Rated 5 out of 5 by from Amazing Well this is my 2nd year filling with y'all & I must say that I'm pleased with Turbo Tax. Very helpful especially the agents that's available. Patient calm assertive communication on point. Thank you for all the help.
Date published: 2022-03-11
All TurboTax® Offerings Reviews - Page 4583
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Okay Website, Fantastic Tax Preparer Holy cow Turbo Tax, this is my third time reviewing as I check out. Could this be consolidated? I have some frustrations with the UI, the help, and technical issues with the website, but the people I worked with were fantastic and more than made up for those shortcomings. Barbara was a rockstar and answered all of my questions thoroughly, and in a timely manner. She was also very clear about what she needed from me, which has not always been my experience with tax preparers. I also liked the personal touches - like her subtle sense of humor and diction. She was patient and understanding as I worked to get things figured out. In a world where customer support and the client facing side of things seem to be an afterthought, it was refreshing to work with a professional who cares. I work in management, and a personal motto is that the only competitive advantage a company has is their people - TurboTax, people like Barbara are your ticket to success. Take care of them. And I'm the meantime, please continue to work through issues with your website.
Date published: 2022-03-11
Rated 3 out of 5 by from Expensive Quality service, but it’s cheaper to have a local accountant do my taxes. My local accountant also doesn’t have government lobbying to keep their services relevant.
Date published: 2022-03-11
Rated 4 out of 5 by from Turbo Tax Gets the job done with little or no additional help.
Date published: 2022-03-11
Rated 5 out of 5 by from Easy to use I have been using Turbo tax for years with ease. It takes me no time to complete.
Date published: 2022-03-11
Rated 5 out of 5 by from nice easy to navigate and easy to understand will recommend
Date published: 2022-03-11
Rated 5 out of 5 by from Good job None at this time I have no comments at this time that
Date published: 2022-03-11
Rated 4 out of 5 by from Didn't like TurboTax this year.... A bit disappointment this year (I have been using TurboTax for 30+ years. Unnecessarily difficult to enter 1040ES credits; previously, very simple. What happened???
Date published: 2022-03-11
Rated 5 out of 5 by from quick, easy, and self explanatory very helpful and at your figure tips for a response that has the correct answers
Date published: 2022-03-11
Rated 4 out of 5 by from Turbo Tax is super fast and relatively easy! Turbo Tax is super fast and relatively easy! Anyone can use it!
Date published: 2022-03-11
Rated 5 out of 5 by from Amazing Well this is my 2nd year filling with y'all & I must say that I'm pleased with Turbo Tax. Very helpful especially the agents that's available. Patient calm assertive communication on point. Thank you for all the help.
Date published: 2022-03-11
All TurboTax® Offerings Reviews - Page 4583