TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 3 out of 5 by from Clunky processing Threw up some obsolete forms that were used in previous years. That in itself isn't a problem but there is a byzantine process to delete the forms, and I was prevented from filing until I found it.
Date published: 2023-04-03
Rated 5 out of 5 by from Turbo Tax Filing I've used Turbo Tax Deluxe for many years. I have always been very satisfied. with the program.
Date published: 2023-04-03
Rated 4 out of 5 by from Turbo tax is helpful I had a problem entering my 1099R info. I entered it under interest instead and it calculated it at a higher income tax. When I realized I needed to input it under 1099 form it reduced the amount owed. I realized I had done this previous years. Paid too much.
Date published: 2023-04-03
Rated 3 out of 5 by from Gets the job but only after surprise fees I've used turbo tax while in grad school because they helped figure out how to handle all the extra tax documents you get as a student. I'd end up getting huge refunds, so I didn't mind all the surprise fees and upgrades I needed. Now that I'm out of grad school and my tax situation is far less complicated, I'm thinking I'm better off filing on my own instead of thinking I'm going to pay $50 for services only to be surprised on the very last filing page to learn that Turbo tax is going to charge me $200. Tl;DR: gets the job done reliably but not worth it if you're trying to save money.
Date published: 2023-04-03
Rated 1 out of 5 by from Too Expensive I know there's a free version but I don't know how to get to it, or how to see if I qualify. My husband and I are retired and had under 20K annual income. I think the cost of TurboTax is excruciating. Why is the government still doing this to us? They are making us hire people and software to do our taxes. They must have a big lobby. I wanted to file by mail this year "to save money" BUT it didn't make a difference in the cost. This is ridiculous. I went ahead and paid the $247 for Fed and 2 States by mistake. I don't feel like arguing with anyone so I'll have to do it differently next year. My husband is furious at me again. The $247 is half of our refund. I can't stand this. I feel ripped off. The End.
Date published: 2023-04-03
Rated 5 out of 5 by from Great Full Service Support We used the full service for the first time. It was a terrific experience.
Date published: 2023-04-03
Rated 5 out of 5 by from Excellent Product I have used TurboTax for many years and found it easy to understand and use. The only problem this year is my state nor requires a State Return but your software keeps wanting me to file one.
Date published: 2023-04-03
Rated 5 out of 5 by from that you so much i was nervous about doing them so kind and helpful
Date published: 2023-04-03
Rated 2 out of 5 by from Previous Tax Info Didn't Carry Forward Previous years rental property information didn't carry forward (depreciation information and basicly everything) spoke to several representatives at Turbo Tax and nobody was able to solve the problem. Approximately 3 hours of hold time and muliple representatives
Date published: 2023-04-03
Rated 5 out of 5 by from Familiar and easy to use I have used Trubo Tax for several years and like the format and ease of use. I think the price is too high for my situation: retired, no changes each year.
Date published: 2023-04-03
All TurboTax® Offerings Reviews - Page 4491
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Clunky processing Threw up some obsolete forms that were used in previous years. That in itself isn't a problem but there is a byzantine process to delete the forms, and I was prevented from filing until I found it.
Date published: 2023-04-03
Rated 5 out of 5 by from Turbo Tax Filing I've used Turbo Tax Deluxe for many years. I have always been very satisfied. with the program.
Date published: 2023-04-03
Rated 4 out of 5 by from Turbo tax is helpful I had a problem entering my 1099R info. I entered it under interest instead and it calculated it at a higher income tax. When I realized I needed to input it under 1099 form it reduced the amount owed. I realized I had done this previous years. Paid too much.
Date published: 2023-04-03
Rated 3 out of 5 by from Gets the job but only after surprise fees I've used turbo tax while in grad school because they helped figure out how to handle all the extra tax documents you get as a student. I'd end up getting huge refunds, so I didn't mind all the surprise fees and upgrades I needed. Now that I'm out of grad school and my tax situation is far less complicated, I'm thinking I'm better off filing on my own instead of thinking I'm going to pay $50 for services only to be surprised on the very last filing page to learn that Turbo tax is going to charge me $200. Tl;DR: gets the job done reliably but not worth it if you're trying to save money.
Date published: 2023-04-03
Rated 1 out of 5 by from Too Expensive I know there's a free version but I don't know how to get to it, or how to see if I qualify. My husband and I are retired and had under 20K annual income. I think the cost of TurboTax is excruciating. Why is the government still doing this to us? They are making us hire people and software to do our taxes. They must have a big lobby. I wanted to file by mail this year "to save money" BUT it didn't make a difference in the cost. This is ridiculous. I went ahead and paid the $247 for Fed and 2 States by mistake. I don't feel like arguing with anyone so I'll have to do it differently next year. My husband is furious at me again. The $247 is half of our refund. I can't stand this. I feel ripped off. The End.
Date published: 2023-04-03
Rated 5 out of 5 by from Great Full Service Support We used the full service for the first time. It was a terrific experience.
Date published: 2023-04-03
Rated 5 out of 5 by from Excellent Product I have used TurboTax for many years and found it easy to understand and use. The only problem this year is my state nor requires a State Return but your software keeps wanting me to file one.
Date published: 2023-04-03
Rated 5 out of 5 by from that you so much i was nervous about doing them so kind and helpful
Date published: 2023-04-03
Rated 2 out of 5 by from Previous Tax Info Didn't Carry Forward Previous years rental property information didn't carry forward (depreciation information and basicly everything) spoke to several representatives at Turbo Tax and nobody was able to solve the problem. Approximately 3 hours of hold time and muliple representatives
Date published: 2023-04-03
Rated 5 out of 5 by from Familiar and easy to use I have used Trubo Tax for several years and like the format and ease of use. I think the price is too high for my situation: retired, no changes each year.
Date published: 2023-04-03
All TurboTax® Offerings Reviews - Page 4491