TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Simple to use!! Turbo Tax was very easy to use!! Made life easy at tax time!
Date published: 2022-04-19
Rated 1 out of 5 by from Turbotax software dose not communicate. Very very unhappy. This is causing me lots of trouble. I got wrong advice and State is rejecting me because TurboTax e- file show different SS#. I may lose more than 6 K. spend four hours on the phone with very nice customer service person, but nothing has changed.
Date published: 2022-04-19
Rated 1 out of 5 by from Took my money to Efile but unable file and no help No help when return refused on e-file x 4 . had to print and file. but paid for e file and no good support options to correct problem
Date published: 2022-04-19
Rated 1 out of 5 by from This year nothing but problems trying to efile My efile keeps rejecting because my AGI and/or last year's PIN is wrong. No it's not! On Turbotax it says "you can make up any number" for the PIN yet my efile gets rejected because my PIN is wrong?! If I can make up any number how can my PIN be wrong?! It says to use last year's PIN which I do because I've been using Turbotax for years so I know what to save for next year's taxes. If I'm doing something wrong clue me in but I'm not happy.
Date published: 2022-04-19
Rated 5 out of 5 by from Turbotax is great Very easy to use, a smooth process, would recommend!
Date published: 2022-04-19
Rated 5 out of 5 by from Always an adventure The overall experience was good. I did receive help on two different occasions, and it was excellent. The one helper was very communicative verbally, which I appreciated. I was less satisfied with the state return directions. I was often asked of dividend, etc. was taxable. I had no idea but guessed. I would have like turbotax to tell me if the income was taxed or not. Now I'm having to refile, but the process of refiling didn't include changing or correcting any categories, simply redoing the mode of payment information. I'm hoping this time it works. It was not clear why the efiliing the first time didn't work. I didn't actually change anything
Date published: 2022-04-19
Rated 5 out of 5 by from Awesome Good very helpful , very straight forward ........
Date published: 2022-04-19
Rated 5 out of 5 by from Pretty easy Took a moment then I was like oh, ok. Easy. Was get going it’s smooth sailing
Date published: 2022-04-19
Rated 5 out of 5 by from Something you can lean on. Always intuitive and up to date. Makes drudging through this effort much easier to deal with.
Date published: 2022-04-19
Rated 5 out of 5 by from good turbotax was an easy straightforward process, not too bad
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 4433
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Simple to use!! Turbo Tax was very easy to use!! Made life easy at tax time!
Date published: 2022-04-19
Rated 1 out of 5 by from Turbotax software dose not communicate. Very very unhappy. This is causing me lots of trouble. I got wrong advice and State is rejecting me because TurboTax e- file show different SS#. I may lose more than 6 K. spend four hours on the phone with very nice customer service person, but nothing has changed.
Date published: 2022-04-19
Rated 1 out of 5 by from Took my money to Efile but unable file and no help No help when return refused on e-file x 4 . had to print and file. but paid for e file and no good support options to correct problem
Date published: 2022-04-19
Rated 1 out of 5 by from This year nothing but problems trying to efile My efile keeps rejecting because my AGI and/or last year's PIN is wrong. No it's not! On Turbotax it says "you can make up any number" for the PIN yet my efile gets rejected because my PIN is wrong?! If I can make up any number how can my PIN be wrong?! It says to use last year's PIN which I do because I've been using Turbotax for years so I know what to save for next year's taxes. If I'm doing something wrong clue me in but I'm not happy.
Date published: 2022-04-19
Rated 5 out of 5 by from Turbotax is great Very easy to use, a smooth process, would recommend!
Date published: 2022-04-19
Rated 5 out of 5 by from Always an adventure The overall experience was good. I did receive help on two different occasions, and it was excellent. The one helper was very communicative verbally, which I appreciated. I was less satisfied with the state return directions. I was often asked of dividend, etc. was taxable. I had no idea but guessed. I would have like turbotax to tell me if the income was taxed or not. Now I'm having to refile, but the process of refiling didn't include changing or correcting any categories, simply redoing the mode of payment information. I'm hoping this time it works. It was not clear why the efiliing the first time didn't work. I didn't actually change anything
Date published: 2022-04-19
Rated 5 out of 5 by from Awesome Good very helpful , very straight forward ........
Date published: 2022-04-19
Rated 5 out of 5 by from Pretty easy Took a moment then I was like oh, ok. Easy. Was get going it’s smooth sailing
Date published: 2022-04-19
Rated 5 out of 5 by from Something you can lean on. Always intuitive and up to date. Makes drudging through this effort much easier to deal with.
Date published: 2022-04-19
Rated 5 out of 5 by from good turbotax was an easy straightforward process, not too bad
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 4433