TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from It was easy It was easy and very efficient. For my first time filing taxes.
Date published: 2022-03-13
Rated 5 out of 5 by from Linda was great! We had the pleasure working with Linda! She was very knowledge, she made sure we understood our taxes, was patience, worked to get us the biggest refund we could, responded in a fast manner, was respectful and pleasant to work with!
Date published: 2022-03-13
Rated 5 out of 5 by from I Love Filing With TurboTax! I've filed my taxes with TurboTax for 8 years now and I appreciate how user-friendly TurboTax is. I love how they include question-mark icons to click on that provide detailed descriptions of what certain things do or don't mean. I also like the encouragement along the way and you can view your estimated tax refund in real-time as you are filling out the forms. I actually enjoy filing my taxes, thanks to TurboTax!
Date published: 2022-03-13
Rated 5 out of 5 by from 2 Decades of EASY The Corona Virus changed EVERYTHING...including TAXES. I was very surprised about how easy it was to file my 2021 returns with TurboTax (all those stimulus checks and child tax credits ya know). They took my dread of filing this year and turned it into RELIEF!
Date published: 2022-03-13
Rated 2 out of 5 by from Electronic filing Did not check my state return properly for errors so it was rejected electronically. Will see if the state accepts new changes. If not I should not be charged the $25 filing fee. as it was a turbo tax error
Date published: 2022-03-13
Rated 5 out of 5 by from turbo tax work just right I have been working with turbo fax several times and I really field very satisfied ,I will do it next year Thankyou.
Date published: 2022-03-13
Rated 5 out of 5 by from The best experience It was simple, the whole process was much better then going into a tax office to have my taxes prepared
Date published: 2022-03-13
Rated 5 out of 5 by from Turbo Tax is easy to use. My return this year was a little more complicated. My TurboTax expert adviser, Amy, was courteous and very helpful. The program changes took a little getting used to, but I finally succeeded and was able to e-file.
Date published: 2022-03-13
Rated 1 out of 5 by from Deceptive practice I used the Deluxe software for the past 4 years and have paid the Ca State filing fee by credit card which now is $25.00. This year when I tried to pay the $25 fee, Turbo Tax also wanted me to pay $45 for Premium Services (Audit Protection). I did not see any choice not to pay this fee, so I backed out thinking it was a glitch. I went back in to pay by credit card and still saw I was being asked to pay the $45 fee, in addition to the $25 for filing in Ca. I backed out and decided to pay the $25 Ca fee from my Federal refund, but again saw I was required to pay $45 for Premium Services. So I did. The next day I called customer service twice, and eventually spoke to a lady, who said I shouldn't have had to pay the extra $45 charge, but would have to refer me to another person in the desktop department to help me. So I get a call from this lady who tells me the $45 fee is charged to anyone living in Ca and has Turbo tax e-file for them. I tell her I have used Turbo Tax the past 4 years and have never had to pay $45 for an extra charge, only the $20 - 25 charge to E file for Ca. She tells me again the $45 is a charge that Ca requires for E filing. I check complaints on this issue on Turbo Tax website and see the $45 charge is NOT a mandatory charge by the State of Ca, but is a charge by Turbo Tax for audit defense, id protection moniitoring, ect. So,in conclusion, Turbo Tax made me pay for something I didn't want or need. How do I get my $45 back !!!!
Date published: 2022-03-13
Rated 5 out of 5 by from Engage a Turbo Tax Expert it is so worth it! Aaron was helpful and I had a couple of unusual questions which he answered with the ease of his knowledge. He also followed up with good questions and ideas to help us get the most out of our return
Date published: 2022-03-13
All TurboTax® Offerings Reviews - Page 4433
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from It was easy It was easy and very efficient. For my first time filing taxes.
Date published: 2022-03-13
Rated 5 out of 5 by from Linda was great! We had the pleasure working with Linda! She was very knowledge, she made sure we understood our taxes, was patience, worked to get us the biggest refund we could, responded in a fast manner, was respectful and pleasant to work with!
Date published: 2022-03-13
Rated 5 out of 5 by from I Love Filing With TurboTax! I've filed my taxes with TurboTax for 8 years now and I appreciate how user-friendly TurboTax is. I love how they include question-mark icons to click on that provide detailed descriptions of what certain things do or don't mean. I also like the encouragement along the way and you can view your estimated tax refund in real-time as you are filling out the forms. I actually enjoy filing my taxes, thanks to TurboTax!
Date published: 2022-03-13
Rated 5 out of 5 by from 2 Decades of EASY The Corona Virus changed EVERYTHING...including TAXES. I was very surprised about how easy it was to file my 2021 returns with TurboTax (all those stimulus checks and child tax credits ya know). They took my dread of filing this year and turned it into RELIEF!
Date published: 2022-03-13
Rated 2 out of 5 by from Electronic filing Did not check my state return properly for errors so it was rejected electronically. Will see if the state accepts new changes. If not I should not be charged the $25 filing fee. as it was a turbo tax error
Date published: 2022-03-13
Rated 5 out of 5 by from turbo tax work just right I have been working with turbo fax several times and I really field very satisfied ,I will do it next year Thankyou.
Date published: 2022-03-13
Rated 5 out of 5 by from The best experience It was simple, the whole process was much better then going into a tax office to have my taxes prepared
Date published: 2022-03-13
Rated 5 out of 5 by from Turbo Tax is easy to use. My return this year was a little more complicated. My TurboTax expert adviser, Amy, was courteous and very helpful. The program changes took a little getting used to, but I finally succeeded and was able to e-file.
Date published: 2022-03-13
Rated 1 out of 5 by from Deceptive practice I used the Deluxe software for the past 4 years and have paid the Ca State filing fee by credit card which now is $25.00. This year when I tried to pay the $25 fee, Turbo Tax also wanted me to pay $45 for Premium Services (Audit Protection). I did not see any choice not to pay this fee, so I backed out thinking it was a glitch. I went back in to pay by credit card and still saw I was being asked to pay the $45 fee, in addition to the $25 for filing in Ca. I backed out and decided to pay the $25 Ca fee from my Federal refund, but again saw I was required to pay $45 for Premium Services. So I did. The next day I called customer service twice, and eventually spoke to a lady, who said I shouldn't have had to pay the extra $45 charge, but would have to refer me to another person in the desktop department to help me. So I get a call from this lady who tells me the $45 fee is charged to anyone living in Ca and has Turbo tax e-file for them. I tell her I have used Turbo Tax the past 4 years and have never had to pay $45 for an extra charge, only the $20 - 25 charge to E file for Ca. She tells me again the $45 is a charge that Ca requires for E filing. I check complaints on this issue on Turbo Tax website and see the $45 charge is NOT a mandatory charge by the State of Ca, but is a charge by Turbo Tax for audit defense, id protection moniitoring, ect. So,in conclusion, Turbo Tax made me pay for something I didn't want or need. How do I get my $45 back !!!!
Date published: 2022-03-13
Rated 5 out of 5 by from Engage a Turbo Tax Expert it is so worth it! Aaron was helpful and I had a couple of unusual questions which he answered with the ease of his knowledge. He also followed up with good questions and ideas to help us get the most out of our return
Date published: 2022-03-13
All TurboTax® Offerings Reviews - Page 4433