TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294018 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by
Mully23 from
Simple to use!!
Turbo Tax was very easy to use!! Made life easy at tax time!
Date published: 2022-04-19
Rated 1 out of 5 by
nobody deserve this from
Turbotax software dose not communicate.
Very very unhappy. This is causing me lots of trouble. I got wrong advice and State is rejecting me because TurboTax e- file show different SS#. I may lose more than 6 K. spend four hours on the phone with very nice customer service person, but nothing has changed.
Date published: 2022-04-19
Rated 1 out of 5 by
armtex from
Took my money to Efile but unable file and no help
No help when return refused on e-file x 4 . had to print and file. but paid for e file and no good support options to correct problem
Date published: 2022-04-19
Rated 1 out of 5 by
Good Life from
This year nothing but problems trying to efile
My efile keeps rejecting because my AGI and/or last year's PIN is wrong. No it's not! On Turbotax it says "you can make up any number" for the PIN yet my efile gets rejected because my PIN is wrong?! If I can make up any number how can my PIN be wrong?! It says to use last year's PIN which I do because I've been using Turbotax for years so I know what to save for next year's taxes. If I'm doing something wrong clue me in but I'm not happy.
Date published: 2022-04-19
Rated 5 out of 5 by
Gman1890 from
Turbotax is great
Very easy to use, a smooth process, would recommend!
Date published: 2022-04-19
Rated 5 out of 5 by
Merlynjohn from
Always an adventure
The overall experience was good. I did receive help on two different occasions, and it was excellent. The one helper was very communicative verbally, which I appreciated. I was less satisfied with the state return directions. I was often asked of dividend, etc. was taxable. I had no idea but guessed. I would have like turbotax to tell me if the income was taxed or not. Now I'm having to refile, but the process of refiling didn't include changing or correcting any categories, simply redoing the mode of payment information. I'm hoping this time it works. It was not clear why the efiliing the first time didn't work. I didn't actually change anything
Date published: 2022-04-19
Rated 5 out of 5 by
Liz420J from
Awesome
Good very helpful , very straight forward ........
Date published: 2022-04-19
Rated 5 out of 5 by
WillSouth615 from
Pretty easy
Took a moment then I was like oh, ok. Easy. Was get going it’s smooth sailing
Date published: 2022-04-19
Rated 5 out of 5 by
Pegov99 from
Something you can lean on.
Always intuitive and up to date. Makes drudging through this effort much easier to deal with.
Date published: 2022-04-19
Rated 5 out of 5 by
carnelli from
good
turbotax was an easy straightforward process, not too bad
All TurboTax® Offerings Reviews - Page 4433
Date published: 2022-04-19
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Mully23 from
Simple to use!!
Turbo Tax was very easy to use!! Made life easy at tax time!
Date published: 2022-04-19
Rated 1 out of 5 by
nobody deserve this from
Turbotax software dose not communicate.
Very very unhappy. This is causing me lots of trouble. I got wrong advice and State is rejecting me because TurboTax e- file show different SS#. I may lose more than 6 K. spend four hours on the phone with very nice customer service person, but nothing has changed.
Date published: 2022-04-19
Rated 1 out of 5 by
armtex from
Took my money to Efile but unable file and no help
No help when return refused on e-file x 4 . had to print and file. but paid for e file and no good support options to correct problem
Date published: 2022-04-19
Rated 1 out of 5 by
Good Life from
This year nothing but problems trying to efile
My efile keeps rejecting because my AGI and/or last year's PIN is wrong. No it's not! On Turbotax it says "you can make up any number" for the PIN yet my efile gets rejected because my PIN is wrong?! If I can make up any number how can my PIN be wrong?! It says to use last year's PIN which I do because I've been using Turbotax for years so I know what to save for next year's taxes. If I'm doing something wrong clue me in but I'm not happy.
Date published: 2022-04-19
Rated 5 out of 5 by
Gman1890 from
Turbotax is great
Very easy to use, a smooth process, would recommend!
Date published: 2022-04-19
Rated 5 out of 5 by
Merlynjohn from
Always an adventure
The overall experience was good. I did receive help on two different occasions, and it was excellent. The one helper was very communicative verbally, which I appreciated. I was less satisfied with the state return directions. I was often asked of dividend, etc. was taxable. I had no idea but guessed. I would have like turbotax to tell me if the income was taxed or not. Now I'm having to refile, but the process of refiling didn't include changing or correcting any categories, simply redoing the mode of payment information. I'm hoping this time it works. It was not clear why the efiliing the first time didn't work. I didn't actually change anything
Date published: 2022-04-19
Rated 5 out of 5 by
Liz420J from
Awesome
Good very helpful , very straight forward ........
Date published: 2022-04-19
Rated 5 out of 5 by
WillSouth615 from
Pretty easy
Took a moment then I was like oh, ok. Easy. Was get going it’s smooth sailing
Date published: 2022-04-19
Rated 5 out of 5 by
Pegov99 from
Something you can lean on.
Always intuitive and up to date. Makes drudging through this effort much easier to deal with.
Date published: 2022-04-19
Rated 5 out of 5 by
carnelli from
good
turbotax was an easy straightforward process, not too bad
All TurboTax® Offerings Reviews - Page 4433
Date published: 2022-04-19