TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 4 out of 5 by from Turbo is very easy and simple! Navigation through the site was very easy and simple throughout. The expert who assisted me was very helpful and answered all of my questions.
Date published: 2022-03-14
Rated 3 out of 5 by from Needs Improvement Lacks product support. Sometimes you need to talk to a person! Especially about billing issues. Costco versus online, etc. Never really prompted to print return until after filing. Had to go to the "community" to find out how to print before I filed. The info worked but the process was well hidden and certainly not intuitive. Should be a tab to look at individual forms.Entry of capital gains and QCDs was well presented. Seems like last year there were pop-up windows with current tax law info.
Date published: 2022-03-14
Rated 5 out of 5 by from Great program Easy to use. All the help you need at your fingertips
Date published: 2022-03-14
Rated 5 out of 5 by from Very user friendly and surprisingly easy to use. Takes the stress out of filing your taxes. Plus if you find yourself in a bind you can always ask for help and they will have a tax expert reach out and take care of you
Date published: 2022-03-14
Rated 5 out of 5 by from Makes very painful process easy and pleasant! I have been using TurboTax for 3 years. It's quick, easy, and service is excellent!
Date published: 2022-03-14
Rated 5 out of 5 by from TURBO TAX IS TERRIFIC It was a smooth and easy experience. I recommend others to use it.
Date published: 2022-03-14
Rated 4 out of 5 by from Update problems Easy to use, but when ready to finish up could not complete until software update. Software update failed on several tries... previous updates worked fine. Finally had to manually download update and instal it. Running latest version of Windows 11.
Date published: 2022-03-14
Rated 5 out of 5 by from Great help!!! Great accurate service. Very helpful. Well definitely keep using in the future
Date published: 2022-03-14
Rated 2 out of 5 by from discounts dont work easiest online tax service to use, but too expensive. they offer disounts but dont allow you to use them.
Date published: 2022-03-14
Rated 5 out of 5 by from TurboTax makes a complicated task easy I have continued to purchase TurboTax each year because it has made filing taxes a fairly simple process. It worked fine this year until the day before yesterday when it went to install the latest update. I received a Microsoft installer error 1603, Fatal error during installation. There is no way to ignore the Update installation, as TurboTax then not progress beyond this point & quits. There should be an option to not do any further updates so one can still run the program. I finally opened the program as the Administrator & was finally able to run the program.
Date published: 2022-03-14
All TurboTax® Offerings Reviews - Page 4273
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo is very easy and simple! Navigation through the site was very easy and simple throughout. The expert who assisted me was very helpful and answered all of my questions.
Date published: 2022-03-14
Rated 3 out of 5 by from Needs Improvement Lacks product support. Sometimes you need to talk to a person! Especially about billing issues. Costco versus online, etc. Never really prompted to print return until after filing. Had to go to the "community" to find out how to print before I filed. The info worked but the process was well hidden and certainly not intuitive. Should be a tab to look at individual forms.Entry of capital gains and QCDs was well presented. Seems like last year there were pop-up windows with current tax law info.
Date published: 2022-03-14
Rated 5 out of 5 by from Great program Easy to use. All the help you need at your fingertips
Date published: 2022-03-14
Rated 5 out of 5 by from Very user friendly and surprisingly easy to use. Takes the stress out of filing your taxes. Plus if you find yourself in a bind you can always ask for help and they will have a tax expert reach out and take care of you
Date published: 2022-03-14
Rated 5 out of 5 by from Makes very painful process easy and pleasant! I have been using TurboTax for 3 years. It's quick, easy, and service is excellent!
Date published: 2022-03-14
Rated 5 out of 5 by from TURBO TAX IS TERRIFIC It was a smooth and easy experience. I recommend others to use it.
Date published: 2022-03-14
Rated 4 out of 5 by from Update problems Easy to use, but when ready to finish up could not complete until software update. Software update failed on several tries... previous updates worked fine. Finally had to manually download update and instal it. Running latest version of Windows 11.
Date published: 2022-03-14
Rated 5 out of 5 by from Great help!!! Great accurate service. Very helpful. Well definitely keep using in the future
Date published: 2022-03-14
Rated 2 out of 5 by from discounts dont work easiest online tax service to use, but too expensive. they offer disounts but dont allow you to use them.
Date published: 2022-03-14
Rated 5 out of 5 by from TurboTax makes a complicated task easy I have continued to purchase TurboTax each year because it has made filing taxes a fairly simple process. It worked fine this year until the day before yesterday when it went to install the latest update. I received a Microsoft installer error 1603, Fatal error during installation. There is no way to ignore the Update installation, as TurboTax then not progress beyond this point & quits. There should be an option to not do any further updates so one can still run the program. I finally opened the program as the Administrator & was finally able to run the program.
Date published: 2022-03-14
All TurboTax® Offerings Reviews - Page 4273