TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 2 out of 5 by from AGI Problem The AGI shown on my desktop version of Turbotax 2020 1040 was mysteriously incorrect and I kept getting rejections of my filings. I tried to look on Turbotax.com to see if you had archived the 2020 filing but the help desk folks I phoned said you no longer keep that information. I finally had to log into the IRS to find the correct AGI and successfully filed. Very frustrating process.
Date published: 2022-03-16
Rated 5 out of 5 by from TURBO TAX IS GREAT IS EASY AND GREAT, TAKE YOU STEP BY STEP ALL THE WAY
Date published: 2022-03-16
Rated 1 out of 5 by from Typical of 2021 Turbotax, has display problems Throughout the user experience, and especially on Intuit online to purchase state versions, 2021 Turbotax versions including this one display past the bottom of the viewable screen, bleeding into the toolbar at the bottom of Windows 10 screens. The bottom of the window is not reachable so there's no ability to resize. Sloppy programming with poor execution. It makes me feel like Intuit knows they have no competition so they don't have to put any effort into quality control
Date published: 2022-03-16
Rated 5 out of 5 by from David was great! He helped me with all of my taxes and all my questions. Thank you so much!
Date published: 2022-03-16
Rated 5 out of 5 by from Great Some of the details for child care tax needs to be more more intuitive. Like not your turn to claim is more viewable.
Date published: 2022-03-16
Rated 3 out of 5 by from TuboTax Business is not as mature as Personal vers After 25 years of using TurboTax Personal products, TT Business is underwhelming. There are a lot more unexplained, empty fields that show up on Error Check without any simple explanation to understand what to do. At the end of eFile for Federal, all of the Continue boxes lead to closing TT. What about my state filings? There was nothing that led me to the Print and Mail steps, so I now must manually go back in and figure it out. Clearly not the same thought in Business as there has been in Personal.
Date published: 2022-03-16
Rated 5 out of 5 by from Great service great working on taxes from home without driving back and forth to tax preparation offices
Date published: 2022-03-16
Rated 5 out of 5 by from Turbo Tax Very intuitive and easy to use. And free. Also online and mobile.
Date published: 2022-03-16
Rated 5 out of 5 by from /fine, as always excellent, as usual, and I don't feel like adding more characters.
Date published: 2022-03-16
Rated 1 out of 5 by from lousy - $25 for state payment cant see at end State payment is $25 this year. Tried to do that and could not see the Continue button.. no way to size it differently. Locked up program. Tried 3 times. No way to even ask community. Took an hour. Finally - sending state forms in via snail mail. Horrible letdown.
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 4271
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from AGI Problem The AGI shown on my desktop version of Turbotax 2020 1040 was mysteriously incorrect and I kept getting rejections of my filings. I tried to look on Turbotax.com to see if you had archived the 2020 filing but the help desk folks I phoned said you no longer keep that information. I finally had to log into the IRS to find the correct AGI and successfully filed. Very frustrating process.
Date published: 2022-03-16
Rated 5 out of 5 by from TURBO TAX IS GREAT IS EASY AND GREAT, TAKE YOU STEP BY STEP ALL THE WAY
Date published: 2022-03-16
Rated 1 out of 5 by from Typical of 2021 Turbotax, has display problems Throughout the user experience, and especially on Intuit online to purchase state versions, 2021 Turbotax versions including this one display past the bottom of the viewable screen, bleeding into the toolbar at the bottom of Windows 10 screens. The bottom of the window is not reachable so there's no ability to resize. Sloppy programming with poor execution. It makes me feel like Intuit knows they have no competition so they don't have to put any effort into quality control
Date published: 2022-03-16
Rated 5 out of 5 by from David was great! He helped me with all of my taxes and all my questions. Thank you so much!
Date published: 2022-03-16
Rated 5 out of 5 by from Great Some of the details for child care tax needs to be more more intuitive. Like not your turn to claim is more viewable.
Date published: 2022-03-16
Rated 3 out of 5 by from TuboTax Business is not as mature as Personal vers After 25 years of using TurboTax Personal products, TT Business is underwhelming. There are a lot more unexplained, empty fields that show up on Error Check without any simple explanation to understand what to do. At the end of eFile for Federal, all of the Continue boxes lead to closing TT. What about my state filings? There was nothing that led me to the Print and Mail steps, so I now must manually go back in and figure it out. Clearly not the same thought in Business as there has been in Personal.
Date published: 2022-03-16
Rated 5 out of 5 by from Great service great working on taxes from home without driving back and forth to tax preparation offices
Date published: 2022-03-16
Rated 5 out of 5 by from Turbo Tax Very intuitive and easy to use. And free. Also online and mobile.
Date published: 2022-03-16
Rated 5 out of 5 by from /fine, as always excellent, as usual, and I don't feel like adding more characters.
Date published: 2022-03-16
Rated 1 out of 5 by from lousy - $25 for state payment cant see at end State payment is $25 this year. Tried to do that and could not see the Continue button.. no way to size it differently. Locked up program. Tried 3 times. No way to even ask community. Took an hour. Finally - sending state forms in via snail mail. Horrible letdown.
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 4271