TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 4 out of 5 by from Turbo Tax is Awesome This was tax return made easy. I was not looking forward to doing this, but you made it bearable!
Date published: 2023-04-06
Rated 5 out of 5 by from Great! Very helpful and easy to complete taxes. I recommend!
Date published: 2023-04-06
Rated 3 out of 5 by from Make sure your computer doesn't crash My computer crashed while I was doing a final software update for the State of Michigan I was unable to restart Turbotax I called customer service and and was told I could continue from the online version even though I had installed using the CD. Since I couldn't find this option online I purchased a second copy of the software. While trying to install the second copy using the new CD a repair function popped up. I used repair and got a message that said it succeeded. I could access the Federal return, but when I got to Michigan it said I had to download the Michigan software. This time it charged me as an additional state and the download failed anyhow because a dll file was missing. I couldn't find a repair function for Michigan. I ended up buying a new computer (My old one was 6 years old) and installing the second copy of Turbotax on the new computer since I had not used the new license code yet. I transferred my data files to the new computer. This is the first time I had a problem with Turbotax which I have used for more than a decade.
Date published: 2023-04-06
Rated 1 out of 5 by from Unclear instructions Very unsatisfied with the software. The explanations were not clear. For example, you would phrase things like "This counts" but it isn't clear if it counts as a credit or a debit. SMH Also, you didn't ask me for a pin from the IRS. You asked earlier if I had one, I clicked yes, and then you never asked for the pin number before trying file making me go back in to file them again. I've used TurboTax for years, but it was a frustrating experience this year. Do better.
Date published: 2023-04-06
Rated 5 out of 5 by from Good program. Have used this program for many years. It was easier this year than previous years.
Date published: 2023-04-06
Rated 4 out of 5 by from Late filling Little tough to navigate. help in completing the job
Date published: 2023-04-06
Rated 3 out of 5 by from needed to upgrade had to purchase assessories for my laptop for cd , extra cost for cd....do not want to download...also had to transfer files because of windows 8 not compatitable my pc
Date published: 2023-04-06
Rated 4 out of 5 by from TurboTax needs much better help screens I'm a CPA, so I know where numbers need to go. But finding where they go within TurboTax can be challenging. It appears that the help screens are really forums where users post answers, and that TurboTax itself has no answers. Fortunately, their telephone customer service is excellent, and they were always (evenutally) able to help me out.
Date published: 2023-04-06
Rated 5 out of 5 by from Easy to use if you don't do anything stupid. Liked it. Ran into some problems using the return button. Should probably use the 'back' button instead. Very happy with the results.
Date published: 2023-04-06
Rated 5 out of 5 by from AWESOME EASY TO USE. I USE TURBO TAX EVERY YEAR SO THAT I DO NOT HAVE TO RE-ENTER MY INFORMATION
Date published: 2023-04-06
All TurboTax® Offerings Reviews - Page 4121
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax is Awesome This was tax return made easy. I was not looking forward to doing this, but you made it bearable!
Date published: 2023-04-06
Rated 5 out of 5 by from Great! Very helpful and easy to complete taxes. I recommend!
Date published: 2023-04-06
Rated 3 out of 5 by from Make sure your computer doesn't crash My computer crashed while I was doing a final software update for the State of Michigan I was unable to restart Turbotax I called customer service and and was told I could continue from the online version even though I had installed using the CD. Since I couldn't find this option online I purchased a second copy of the software. While trying to install the second copy using the new CD a repair function popped up. I used repair and got a message that said it succeeded. I could access the Federal return, but when I got to Michigan it said I had to download the Michigan software. This time it charged me as an additional state and the download failed anyhow because a dll file was missing. I couldn't find a repair function for Michigan. I ended up buying a new computer (My old one was 6 years old) and installing the second copy of Turbotax on the new computer since I had not used the new license code yet. I transferred my data files to the new computer. This is the first time I had a problem with Turbotax which I have used for more than a decade.
Date published: 2023-04-06
Rated 1 out of 5 by from Unclear instructions Very unsatisfied with the software. The explanations were not clear. For example, you would phrase things like "This counts" but it isn't clear if it counts as a credit or a debit. SMH Also, you didn't ask me for a pin from the IRS. You asked earlier if I had one, I clicked yes, and then you never asked for the pin number before trying file making me go back in to file them again. I've used TurboTax for years, but it was a frustrating experience this year. Do better.
Date published: 2023-04-06
Rated 5 out of 5 by from Good program. Have used this program for many years. It was easier this year than previous years.
Date published: 2023-04-06
Rated 4 out of 5 by from Late filling Little tough to navigate. help in completing the job
Date published: 2023-04-06
Rated 3 out of 5 by from needed to upgrade had to purchase assessories for my laptop for cd , extra cost for cd....do not want to download...also had to transfer files because of windows 8 not compatitable my pc
Date published: 2023-04-06
Rated 4 out of 5 by from TurboTax needs much better help screens I'm a CPA, so I know where numbers need to go. But finding where they go within TurboTax can be challenging. It appears that the help screens are really forums where users post answers, and that TurboTax itself has no answers. Fortunately, their telephone customer service is excellent, and they were always (evenutally) able to help me out.
Date published: 2023-04-06
Rated 5 out of 5 by from Easy to use if you don't do anything stupid. Liked it. Ran into some problems using the return button. Should probably use the 'back' button instead. Very happy with the results.
Date published: 2023-04-06
Rated 5 out of 5 by from AWESOME EASY TO USE. I USE TURBO TAX EVERY YEAR SO THAT I DO NOT HAVE TO RE-ENTER MY INFORMATION
Date published: 2023-04-06
All TurboTax® Offerings Reviews - Page 4121