TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.
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TurboTax Online
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Rated 4 out of 5 by
dmurray548 from
turbo tax is good
Have used for over twenty five years. I think it is a good program.
Date published: 2021-03-14
Rated 5 out of 5 by
SDior from
love it !!
It could be frustrating because every year your tax situation could change. Just leave and come back to it. Turbotax is very helpful!
Date published: 2021-03-14
Rated 4 out of 5 by
Kit2323 from
Hunt! It's there!
For some values, it may be hard to trace their source. You may have to resort to "flip" to forms from the interrogation (EasyStep) mode. Even then it is not necessarily intuitive. Many thorough programmers create intermediate quantities by which they can show whats happening internally in the application. Tracing is absolutely required!
Date published: 2021-03-14
Rated 5 out of 5 by
Sal 2020 from
1st Time Filer.... EZ Peezy
I'm a 1st Time Filer Turbo Tax made it Z Peezy!! Thank you so much for helping me out.
Date published: 2021-03-14
Rated 5 out of 5 by
rambo 711 from
reliable and easy to use
reliable and easy to use, I have been using this product for 25 years
Date published: 2021-03-14
Rated 3 out of 5 by
MRTusmc from
2020 TurboTax
I thought i was supposed to get a discount since im with the military. Thats one of the reasons i chose this. Ended up costing about 300 bucks for that price i could have paid H&R Block to do them for me. They were very helpful though and i am confident that i did them correctly this year.
Date published: 2021-03-14
Rated 2 out of 5 by
Nate11111111111 from
Helpful for basic stuff but be careful otherwise
Turbo tax has an issue with mortgage interest deductions (1098) on Schedule A that are effected by the principal balance cap imposed by the new TCJA. In publication 936 page 13 the IRS provides 4 different methodologies to calculate your average mortgage balance and TurboTax defaults to take method #1 which is 99% of the time going to result in the lowest refund for users (in some cases like mine a very drastic reduction...) This simply needs to be built out further. On top of this, their CPAs apparently reviewed my case and came to the wrong conclusion. I don't think they fully read publication 936 nor do they have an understanding of the law as it was written by congress.. see TCJA section 11043 subsection III.... End of the day I had to fudge the input to the software so the ultimate form spit out the correct #s... I had to figure this out on my own. While this is a particularly unique situation that impact our return, Turbo tax made it difficult to get an answer and I had several negative experiences when I called in. One associate told me to look at other solutions and to stop calling in. Another stopped responding to me after I described my problem.. I think they were trying to avoid taking action for my problem (I could hear them breathing!) I was also promised calls back several times and would only receive an email about a week or 2 later saying that my issue was "resolved" which was never the case. If you have a basic return, Turbo is great but if there is something even a bit more involved you should be very very careful.. In my case had I listened to their "CPA's" opinion I would have left ~4k in the pockets of uncle Sam.
Date published: 2021-03-14
Rated 5 out of 5 by
Tania99 from
Easy to use
Pretty self explanatory, it walks yoU through everything needed and gets the job done
Date published: 2021-03-14
Rated 5 out of 5 by
Kburn7934 from
Turbo tax is awsome
I have used Turbo tax for 8 years. It is easy and accurate.
Date published: 2021-03-14
Rated 5 out of 5 by
Ididitusingturbotab from
TurboTax made it very easy!
Very user friendly and easy to use. Comfort knowing my taxes are completed correctly.
All TurboTax® Offerings Reviews - Page 3872
Date published: 2021-03-14
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
TurboTax Full Service
Rated 4 out of 5 by
dmurray548 from
turbo tax is good
Have used for over twenty five years. I think it is a good program.
Date published: 2021-03-14
Rated 5 out of 5 by
SDior from
love it !!
It could be frustrating because every year your tax situation could change. Just leave and come back to it. Turbotax is very helpful!
Date published: 2021-03-14
Rated 4 out of 5 by
Kit2323 from
Hunt! It's there!
For some values, it may be hard to trace their source. You may have to resort to "flip" to forms from the interrogation (EasyStep) mode. Even then it is not necessarily intuitive. Many thorough programmers create intermediate quantities by which they can show whats happening internally in the application. Tracing is absolutely required!
Date published: 2021-03-14
Rated 5 out of 5 by
Sal 2020 from
1st Time Filer.... EZ Peezy
I'm a 1st Time Filer Turbo Tax made it Z Peezy!! Thank you so much for helping me out.
Date published: 2021-03-14
Rated 5 out of 5 by
rambo 711 from
reliable and easy to use
reliable and easy to use, I have been using this product for 25 years
Date published: 2021-03-14
Rated 3 out of 5 by
MRTusmc from
2020 TurboTax
I thought i was supposed to get a discount since im with the military. Thats one of the reasons i chose this. Ended up costing about 300 bucks for that price i could have paid H&R Block to do them for me. They were very helpful though and i am confident that i did them correctly this year.
Date published: 2021-03-14
Rated 2 out of 5 by
Nate11111111111 from
Helpful for basic stuff but be careful otherwise
Turbo tax has an issue with mortgage interest deductions (1098) on Schedule A that are effected by the principal balance cap imposed by the new TCJA. In publication 936 page 13 the IRS provides 4 different methodologies to calculate your average mortgage balance and TurboTax defaults to take method #1 which is 99% of the time going to result in the lowest refund for users (in some cases like mine a very drastic reduction...) This simply needs to be built out further. On top of this, their CPAs apparently reviewed my case and came to the wrong conclusion. I don't think they fully read publication 936 nor do they have an understanding of the law as it was written by congress.. see TCJA section 11043 subsection III.... End of the day I had to fudge the input to the software so the ultimate form spit out the correct #s... I had to figure this out on my own. While this is a particularly unique situation that impact our return, Turbo tax made it difficult to get an answer and I had several negative experiences when I called in. One associate told me to look at other solutions and to stop calling in. Another stopped responding to me after I described my problem.. I think they were trying to avoid taking action for my problem (I could hear them breathing!) I was also promised calls back several times and would only receive an email about a week or 2 later saying that my issue was "resolved" which was never the case. If you have a basic return, Turbo is great but if there is something even a bit more involved you should be very very careful.. In my case had I listened to their "CPA's" opinion I would have left ~4k in the pockets of uncle Sam.
Date published: 2021-03-14
Rated 5 out of 5 by
Tania99 from
Easy to use
Pretty self explanatory, it walks yoU through everything needed and gets the job done
Date published: 2021-03-14
Rated 5 out of 5 by
Kburn7934 from
Turbo tax is awsome
I have used Turbo tax for 8 years. It is easy and accurate.
Date published: 2021-03-14
Rated 5 out of 5 by
Ididitusingturbotab from
TurboTax made it very easy!
Very user friendly and easy to use. Comfort knowing my taxes are completed correctly.
All TurboTax® Offerings Reviews - Page 3872
Date published: 2021-03-14