TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 4 out of 5 by from Was better in 2019 Some questions for 529 distributions and expenses are not clear
Date published: 2021-04-09
Rated 4 out of 5 by from Turbo tax can be confusing I found myself pushing a key that sent mebackwardsin time and I would have to renew or review. I don't like computers and one must conclude that they realize this and they laugh and give me a conusing command.
Date published: 2021-04-09
Rated 5 out of 5 by from Fast and easy Really simple step by step procedure. I will be using this platform to file my taxes next year, as well.
Date published: 2021-04-09
Rated 5 out of 5 by from Excellent App Everything is excellent as usual, except that the state files are not final at this point.
Date published: 2021-04-09
Rated 5 out of 5 by from Support Lashante' was awesome. The other tax expert never called back
Date published: 2021-04-09
Rated 5 out of 5 by from So easy that a caveman can do it I never thought I'd be able to do my own taxes, but thanks to Turbo Tax - the taxes are doooone, mannnn! Woot Woot! If I can do it, anyone can.
Date published: 2021-04-09
Rated 3 out of 5 by from so many problems this year I spoke with four people regarding the difficulties I was having entering a simple rental house sale. No one could really fix it although they tried their best to suggest things. It has been a huge chunk of time trying to get the forms to work right, hours and hours.
Date published: 2021-04-09
Rated 4 out of 5 by from Turbo Tax 2020 - Not as slick as in the past Turbo Tax enables me to file my own return rather than using an outside person / accountant. This is the seventh year I have used Turbo Tax so it has definitely worked but ran into two glitches this year: 1) When doing the e-filing you have to enter the AGI from the prior year as an identifier. I input the AGI from the prior year return for both my wife and me (used the same figure for each of us) but the returns got rejected by the IRS and out state. Based on a discussion with an IRS agent on another matter, they recommended putting in the AGI figure for only one person and "0" for the second person. When I adjusted the AGI figures and refiled it was accepted. I would have thought Turbo Tax would have had better instructions on this to make it right the first time; 2) I buy a CD disk with the Turbo Tax program which per their web-site enables me to use one copy of the software to file multiple returns (i.e. my own plus do returns for both of my two kids). However, while they advertise that you get one free state e-file, in order to transmit the returns I had to pay a $25 fee to Turbo Tax for each one of the returns (i.e. didn't get one free state filing). Again, I would have thought Turbo Tax would be on top of this.
Date published: 2021-04-09
Rated 1 out of 5 by from Works fins until you try to e-file the state Works fins until you try to e-file the state return, then it scress up and forces me to spent 2hrs wasting my time with customer service. I'm switching to a different tax prep softwre next year!
Date published: 2021-04-09
Rated 5 out of 5 by from turbo tax is easy not as easy this year more questions to answer, some were not very clear
Date published: 2021-04-09
All TurboTax® Offerings Reviews - Page 3799
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Was better in 2019 Some questions for 529 distributions and expenses are not clear
Date published: 2021-04-09
Rated 4 out of 5 by from Turbo tax can be confusing I found myself pushing a key that sent mebackwardsin time and I would have to renew or review. I don't like computers and one must conclude that they realize this and they laugh and give me a conusing command.
Date published: 2021-04-09
Rated 5 out of 5 by from Fast and easy Really simple step by step procedure. I will be using this platform to file my taxes next year, as well.
Date published: 2021-04-09
Rated 5 out of 5 by from Excellent App Everything is excellent as usual, except that the state files are not final at this point.
Date published: 2021-04-09
Rated 5 out of 5 by from Support Lashante' was awesome. The other tax expert never called back
Date published: 2021-04-09
Rated 5 out of 5 by from So easy that a caveman can do it I never thought I'd be able to do my own taxes, but thanks to Turbo Tax - the taxes are doooone, mannnn! Woot Woot! If I can do it, anyone can.
Date published: 2021-04-09
Rated 3 out of 5 by from so many problems this year I spoke with four people regarding the difficulties I was having entering a simple rental house sale. No one could really fix it although they tried their best to suggest things. It has been a huge chunk of time trying to get the forms to work right, hours and hours.
Date published: 2021-04-09
Rated 4 out of 5 by from Turbo Tax 2020 - Not as slick as in the past Turbo Tax enables me to file my own return rather than using an outside person / accountant. This is the seventh year I have used Turbo Tax so it has definitely worked but ran into two glitches this year: 1) When doing the e-filing you have to enter the AGI from the prior year as an identifier. I input the AGI from the prior year return for both my wife and me (used the same figure for each of us) but the returns got rejected by the IRS and out state. Based on a discussion with an IRS agent on another matter, they recommended putting in the AGI figure for only one person and "0" for the second person. When I adjusted the AGI figures and refiled it was accepted. I would have thought Turbo Tax would have had better instructions on this to make it right the first time; 2) I buy a CD disk with the Turbo Tax program which per their web-site enables me to use one copy of the software to file multiple returns (i.e. my own plus do returns for both of my two kids). However, while they advertise that you get one free state e-file, in order to transmit the returns I had to pay a $25 fee to Turbo Tax for each one of the returns (i.e. didn't get one free state filing). Again, I would have thought Turbo Tax would be on top of this.
Date published: 2021-04-09
Rated 1 out of 5 by from Works fins until you try to e-file the state Works fins until you try to e-file the state return, then it scress up and forces me to spent 2hrs wasting my time with customer service. I'm switching to a different tax prep softwre next year!
Date published: 2021-04-09
Rated 5 out of 5 by from turbo tax is easy not as easy this year more questions to answer, some were not very clear
Date published: 2021-04-09
All TurboTax® Offerings Reviews - Page 3799