TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Turbo Tax makes filing taxes easy! I love the step by step guidance it provides to ensure I get the most money back. The floating chat head guy was very helpful when I could not get around an error. He was able to solve the issue quickly.
Date published: 2022-03-21
Rated 2 out of 5 by from REALLY DIDN'T HELP ON THE BUSINESS SIDE I had far more deductions I could have deducted for my small business. It wasn't clear where I could put all the deductions. Apps I use, online courses, etc.
Date published: 2022-03-21
Rated 4 out of 5 by from Very pleasant experience. I was surprised how well turbo tax worked honestly.
Date published: 2022-03-21
Rated 5 out of 5 by from Excellent Customer Service The lady who was on the phone with me I forgot to her confirm name was the nicest, kindest, and most patient lady I have ever met and she was very thorough, considerate, and very understanding. She saved me $3000 owed to the IRS.
Date published: 2022-03-21
Rated 5 out of 5 by from Turbo Tax is so easy to use. It walks you through step by step, and make's you feel so confident when you're done that you've done everything right.
Date published: 2022-03-21
Rated 5 out of 5 by from TurboTax is amazing! Dorella provided such great tax help and is so awesome!
Date published: 2022-03-21
Rated 3 out of 5 by from Turbo Tax has to prove themselves well i have used yall for 5 years straight. and the last 2 years my returns have been held up, this is the last year imma file with yall if my returns arent paid.
Date published: 2022-03-21
Rated 4 out of 5 by from Desktop Product Got the Job Done After having a large amount of issues with the online product entering options transactions satisfactorily, I decided to get a download of the the deluxe desktop version where I can see the entire form instead of one transaction at a time. Anyway, it saved me time also by combining trades that could be combined into a summary and separating those that could not into the 8949 all by itself. It also didn't bark about dates for when short trades were sold---only the acquire date means anything and the other is highly debated and the IRS doesn't care. Online version of TT, makes you review every short trade if your broker shows the acquisition date later than the sold date. Each takes a very long time---spinning wheel icon sometimes 40 seconds. The Deluxe version again, was much smarter and just filled out the form. If the online version gets to the point where you can edit and see individual forms while still filling them out, I would switch. Not until then though.
Date published: 2022-03-21
Rated 5 out of 5 by from Second Tax Expert was Great Our first expert strung us along for 11 days and never responded. The second expert was great and took care of everything with ease.
Date published: 2022-03-21
Rated 2 out of 5 by from More complicated than ever The program seemed to complicate items that should have been simple
Date published: 2022-03-21
All TurboTax® Offerings Reviews - Page 3775
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax makes filing taxes easy! I love the step by step guidance it provides to ensure I get the most money back. The floating chat head guy was very helpful when I could not get around an error. He was able to solve the issue quickly.
Date published: 2022-03-21
Rated 2 out of 5 by from REALLY DIDN'T HELP ON THE BUSINESS SIDE I had far more deductions I could have deducted for my small business. It wasn't clear where I could put all the deductions. Apps I use, online courses, etc.
Date published: 2022-03-21
Rated 4 out of 5 by from Very pleasant experience. I was surprised how well turbo tax worked honestly.
Date published: 2022-03-21
Rated 5 out of 5 by from Excellent Customer Service The lady who was on the phone with me I forgot to her confirm name was the nicest, kindest, and most patient lady I have ever met and she was very thorough, considerate, and very understanding. She saved me $3000 owed to the IRS.
Date published: 2022-03-21
Rated 5 out of 5 by from Turbo Tax is so easy to use. It walks you through step by step, and make's you feel so confident when you're done that you've done everything right.
Date published: 2022-03-21
Rated 5 out of 5 by from TurboTax is amazing! Dorella provided such great tax help and is so awesome!
Date published: 2022-03-21
Rated 3 out of 5 by from Turbo Tax has to prove themselves well i have used yall for 5 years straight. and the last 2 years my returns have been held up, this is the last year imma file with yall if my returns arent paid.
Date published: 2022-03-21
Rated 4 out of 5 by from Desktop Product Got the Job Done After having a large amount of issues with the online product entering options transactions satisfactorily, I decided to get a download of the the deluxe desktop version where I can see the entire form instead of one transaction at a time. Anyway, it saved me time also by combining trades that could be combined into a summary and separating those that could not into the 8949 all by itself. It also didn't bark about dates for when short trades were sold---only the acquire date means anything and the other is highly debated and the IRS doesn't care. Online version of TT, makes you review every short trade if your broker shows the acquisition date later than the sold date. Each takes a very long time---spinning wheel icon sometimes 40 seconds. The Deluxe version again, was much smarter and just filled out the form. If the online version gets to the point where you can edit and see individual forms while still filling them out, I would switch. Not until then though.
Date published: 2022-03-21
Rated 5 out of 5 by from Second Tax Expert was Great Our first expert strung us along for 11 days and never responded. The second expert was great and took care of everything with ease.
Date published: 2022-03-21
Rated 2 out of 5 by from More complicated than ever The program seemed to complicate items that should have been simple
Date published: 2022-03-21
All TurboTax® Offerings Reviews - Page 3775