TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Rated 1 out of 5 by from Full Service is not as Promised I had a horrible experience selecting FUll Service after filing an extension. I had hoped to have someone review my taxes in detail and help me ensure I had everything completed correctly and had maximized my savings. Long story short, they called me immediately upon filing my extension (after 12:30am), and when I said I wasn't ready to go through everything then and had filed the extension and requested help to review later. They ended the call and did not set up a return call time. They closed the service on me multiple times. In October when I called to finally finish it, they had closed the case completely and removed my account from any record of having selected the full service. One agent was able to get me set up again after hours of trying to find out what happened and right when I had everything set up and ready to file, needing to complete one final doc that I would have happily gone without, they yet again closed the entire order on me. This time that meant that they wiped out my entire tax order, all my documents, and then because of the timing, I was told that Full Service was no longer available and I had to file on my own after all. I might as well have just filed back in May at this point as I just had to do all of the entry and file without a full CPA review.
Date published: 2021-10-27
Rated 5 out of 5 by from TurboTax is the only way to go for filing taxes!! I mostly like the step by step guide to help complete sections. TurboTax make self complete taxes easy and informational. Lots of deductions that I was not aware of and was able to understand!! I also used helpline and customer service was excellent!
Date published: 2021-10-27
Rated 5 out of 5 by from good simple very quick and fast loved how easy it was to file with no problems
Date published: 2021-10-27
Rated 5 out of 5 by from great easy process very self explanatory love using turbo tax been using for 4 years now
Date published: 2021-10-27
Rated 5 out of 5 by from TurboTax is awesome and easy to use The program walks you step by step on what is needed to properly file your taxes
Date published: 2021-10-26
Rated 4 out of 5 by from Turbo Tax employees were amazing! Tech/website not My tax expert and numerous other employees I dealt with were so kind and helpful! I experienced issues with pages loading.
Date published: 2021-10-26
Rated 5 out of 5 by from Turbo tax is awesome!!!! Turbo Tax makes filing and saving your tax info easy!
Date published: 2021-10-26
Rated 5 out of 5 by from Very Thorough Front To Back The experience was very helpful and informative. The entire process was made easier with Turbo Tax
Date published: 2021-10-26
Rated 5 out of 5 by from Easy it is pretty easy to work with, very self explanatory, just answer questions and it moves you on to the next question
Date published: 2021-10-26
Rated 5 out of 5 by from Great service Simple , fast, and great easy to follow instructions from my CPA
Date published: 2021-10-26
All TurboTax® Offerings Reviews - Page 3749
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Full Service is not as Promised I had a horrible experience selecting FUll Service after filing an extension. I had hoped to have someone review my taxes in detail and help me ensure I had everything completed correctly and had maximized my savings. Long story short, they called me immediately upon filing my extension (after 12:30am), and when I said I wasn't ready to go through everything then and had filed the extension and requested help to review later. They ended the call and did not set up a return call time. They closed the service on me multiple times. In October when I called to finally finish it, they had closed the case completely and removed my account from any record of having selected the full service. One agent was able to get me set up again after hours of trying to find out what happened and right when I had everything set up and ready to file, needing to complete one final doc that I would have happily gone without, they yet again closed the entire order on me. This time that meant that they wiped out my entire tax order, all my documents, and then because of the timing, I was told that Full Service was no longer available and I had to file on my own after all. I might as well have just filed back in May at this point as I just had to do all of the entry and file without a full CPA review.
Date published: 2021-10-27
Rated 5 out of 5 by from TurboTax is the only way to go for filing taxes!! I mostly like the step by step guide to help complete sections. TurboTax make self complete taxes easy and informational. Lots of deductions that I was not aware of and was able to understand!! I also used helpline and customer service was excellent!
Date published: 2021-10-27
Rated 5 out of 5 by from good simple very quick and fast loved how easy it was to file with no problems
Date published: 2021-10-27
Rated 5 out of 5 by from great easy process very self explanatory love using turbo tax been using for 4 years now
Date published: 2021-10-27
Rated 5 out of 5 by from TurboTax is awesome and easy to use The program walks you step by step on what is needed to properly file your taxes
Date published: 2021-10-26
Rated 4 out of 5 by from Turbo Tax employees were amazing! Tech/website not My tax expert and numerous other employees I dealt with were so kind and helpful! I experienced issues with pages loading.
Date published: 2021-10-26
Rated 5 out of 5 by from Turbo tax is awesome!!!! Turbo Tax makes filing and saving your tax info easy!
Date published: 2021-10-26
Rated 5 out of 5 by from Very Thorough Front To Back The experience was very helpful and informative. The entire process was made easier with Turbo Tax
Date published: 2021-10-26
Rated 5 out of 5 by from Easy it is pretty easy to work with, very self explanatory, just answer questions and it moves you on to the next question
Date published: 2021-10-26
Rated 5 out of 5 by from Great service Simple , fast, and great easy to follow instructions from my CPA
Date published: 2021-10-26
All TurboTax® Offerings Reviews - Page 3749