TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 3 out of 5 by from Turbo Tax no longer easy to use Turbo tax 2022 is asking the user if it wants to upgrade too often. Aditionally, navigating through the sections (Income, credits) it asks repetitive questions about how you want to enter the data.. My first experiences with Turbo tax were actually more streamlined than recent experiences. I've been a user of Turbo Tax for over 20 years.
Date published: 2023-04-09
Rated 5 out of 5 by from Great Product Very easy to use. Helpful answers when you click on the question
Date published: 2023-04-09
Rated 5 out of 5 by from great good, Took less time than I expected, Price was high compared to last year
Date published: 2023-04-09
Rated 3 out of 5 by from Adequate But Fails to Carry Over Information Multiple instances where data, that is already known by the software, fails to carry through causing extra time and confusion
Date published: 2023-04-09
Rated 3 out of 5 by from much more expensive than last year We have used Turbotax since 2017 taxes. this year was much more expensive, did not include state taxes, and computer had trouble printing (saved as pdf). no rax program was downloaded. will decide later about next year.
Date published: 2023-04-09
Rated 5 out of 5 by from Accurate, easy to understand I have used a free filing service for the past couple of years. TurboTax seems more accurate, and with the information provided by TurboTax I should not have to pay any more underpayment penalties.
Date published: 2023-04-09
Rated 4 out of 5 by from Awesome! Convenient but some question is confusing especially for joint return.
Date published: 2023-04-09
Rated 3 out of 5 by from Less impressed this year After almost ten years of using Turbo Tax to file our taxes, I found this year was not only more confusing, but my $69 product ended up costing over $200. Additionally, when I attempted to go back to pay for the product instead of being billed $39 to pay with my refund, it would not allow me back to that page. This is not the way to maintain customer loyalty and I am questioning whether I will return for another year.
Date published: 2023-04-09
Rated 4 out of 5 by from A few glitches. TurboTax in past years was pretty seamless. This year I encountered several glitches: 1. I think your calculation of home depreciation is wrong, and too low. Per IRS Form 8829, the percentage should be 2.461% 2. At the review at the end, the printed receipt for buying TurboTax showed I was due a refund of several thousand dollars, instead of owing that same amount (!). 3. I could not review and edit the IRS Forms directly (except at the very end during the filing process !). 4. For one of my Vanguard 1099-DIV forms, for tax-exempt California MT & LT municipal bond funds, TurboTax totally mis-read that form for both the essential boxes 12 and 13. It notified me that box 13 was wrong because it had to be less than box 12, but did NOT allow me to then correct box 12 (which incorrectly listed $0.00).
Date published: 2023-04-09
Rated 5 out of 5 by from JINGLES AWESOME STATE TAXES ARE LITTLE MORE DIFFICULT BUT TURBO MANAGED TO GUIDE ME THROUGH
Date published: 2023-04-09
All TurboTax® Offerings Reviews - Page 3681
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Turbo Tax no longer easy to use Turbo tax 2022 is asking the user if it wants to upgrade too often. Aditionally, navigating through the sections (Income, credits) it asks repetitive questions about how you want to enter the data.. My first experiences with Turbo tax were actually more streamlined than recent experiences. I've been a user of Turbo Tax for over 20 years.
Date published: 2023-04-09
Rated 5 out of 5 by from Great Product Very easy to use. Helpful answers when you click on the question
Date published: 2023-04-09
Rated 5 out of 5 by from great good, Took less time than I expected, Price was high compared to last year
Date published: 2023-04-09
Rated 3 out of 5 by from Adequate But Fails to Carry Over Information Multiple instances where data, that is already known by the software, fails to carry through causing extra time and confusion
Date published: 2023-04-09
Rated 3 out of 5 by from much more expensive than last year We have used Turbotax since 2017 taxes. this year was much more expensive, did not include state taxes, and computer had trouble printing (saved as pdf). no rax program was downloaded. will decide later about next year.
Date published: 2023-04-09
Rated 5 out of 5 by from Accurate, easy to understand I have used a free filing service for the past couple of years. TurboTax seems more accurate, and with the information provided by TurboTax I should not have to pay any more underpayment penalties.
Date published: 2023-04-09
Rated 4 out of 5 by from Awesome! Convenient but some question is confusing especially for joint return.
Date published: 2023-04-09
Rated 3 out of 5 by from Less impressed this year After almost ten years of using Turbo Tax to file our taxes, I found this year was not only more confusing, but my $69 product ended up costing over $200. Additionally, when I attempted to go back to pay for the product instead of being billed $39 to pay with my refund, it would not allow me back to that page. This is not the way to maintain customer loyalty and I am questioning whether I will return for another year.
Date published: 2023-04-09
Rated 4 out of 5 by from A few glitches. TurboTax in past years was pretty seamless. This year I encountered several glitches: 1. I think your calculation of home depreciation is wrong, and too low. Per IRS Form 8829, the percentage should be 2.461% 2. At the review at the end, the printed receipt for buying TurboTax showed I was due a refund of several thousand dollars, instead of owing that same amount (!). 3. I could not review and edit the IRS Forms directly (except at the very end during the filing process !). 4. For one of my Vanguard 1099-DIV forms, for tax-exempt California MT & LT municipal bond funds, TurboTax totally mis-read that form for both the essential boxes 12 and 13. It notified me that box 13 was wrong because it had to be less than box 12, but did NOT allow me to then correct box 12 (which incorrectly listed $0.00).
Date published: 2023-04-09
Rated 5 out of 5 by from JINGLES AWESOME STATE TAXES ARE LITTLE MORE DIFFICULT BUT TURBO MANAGED TO GUIDE ME THROUGH
Date published: 2023-04-09
All TurboTax® Offerings Reviews - Page 3681