TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Turbo tax Easy to use great way of getting my taxes done in a timely manner. Very user-friendly. I will use this again next year. As I have used it for the past three years now. Thank you TurboTax.
Date published: 2023-04-11
Rated 1 out of 5 by from Turbo Tax Premier won't transmit I spent less than an hour completing my federal and state tax returns. I spent the next two hours trying to transmit. There were no errors found by turbo tax but it still won't transmit. I used the help chat for half an hour but it's totally useless. This is the first time I have rated any person, company or product this low. I have been using Turbotax for the past 15+ years and this one-time I asked for help, they are not capable of helping.
Date published: 2023-04-11
Rated 5 out of 5 by from TurboTax is The Best I use TurboTax every year with success over and over again. Love it!
Date published: 2023-04-11
Rated 3 out of 5 by from Turbo tax is Expensive Great and easy way to file taxes, but very expensive
Date published: 2023-04-11
Rated 4 out of 5 by from Review Not sure why the format changes every year. I suggest using people who do not have a tax or accounting background to do your quality checks. You want to where people get a bit lost.
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax is great, efficient and user friendly Always a great experience utilizing the Turbo Tax software. The software is well designed and easy to follow. It has thorough coverage of tax topics in an easy-to-follow interview format. Overall great experience!
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo was wonderful A lady helped me correct a mistake I made on my return. She was wonderful.!!!
Date published: 2023-04-11
Rated 5 out of 5 by from lots of help nice! i have used turbo tax for 10 or more years and it just keeps getting better and better
Date published: 2023-04-11
Rated 2 out of 5 by from Too many problems and bugs, no adequate support, Too many bugs, and fixes; latest werw done 2 days ago. However, the flow of processing is better than last year, but still problem with financial part, were to provide payment to file taxes, even when you do not change the system ask same info for federal and state, when it can be carried from federal to local state. Very hard to reset a password on intuit, no person on the other end, just AI which not everyone is savvy to follow. When I reached a person on the phone, the only thing they help, sending a link to other information, insteead of helping me step by step and solve the problem. I hate your support system, which is for young people savvy on computers., not for seniors. .
Date published: 2023-04-11
Rated 4 out of 5 by from Walks you through, step by step. Some things were confusing, but most explanations were helpful. Price is reasonable.
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3679
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax Easy to use great way of getting my taxes done in a timely manner. Very user-friendly. I will use this again next year. As I have used it for the past three years now. Thank you TurboTax.
Date published: 2023-04-11
Rated 1 out of 5 by from Turbo Tax Premier won't transmit I spent less than an hour completing my federal and state tax returns. I spent the next two hours trying to transmit. There were no errors found by turbo tax but it still won't transmit. I used the help chat for half an hour but it's totally useless. This is the first time I have rated any person, company or product this low. I have been using Turbotax for the past 15+ years and this one-time I asked for help, they are not capable of helping.
Date published: 2023-04-11
Rated 5 out of 5 by from TurboTax is The Best I use TurboTax every year with success over and over again. Love it!
Date published: 2023-04-11
Rated 3 out of 5 by from Turbo tax is Expensive Great and easy way to file taxes, but very expensive
Date published: 2023-04-11
Rated 4 out of 5 by from Review Not sure why the format changes every year. I suggest using people who do not have a tax or accounting background to do your quality checks. You want to where people get a bit lost.
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax is great, efficient and user friendly Always a great experience utilizing the Turbo Tax software. The software is well designed and easy to follow. It has thorough coverage of tax topics in an easy-to-follow interview format. Overall great experience!
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo was wonderful A lady helped me correct a mistake I made on my return. She was wonderful.!!!
Date published: 2023-04-11
Rated 5 out of 5 by from lots of help nice! i have used turbo tax for 10 or more years and it just keeps getting better and better
Date published: 2023-04-11
Rated 2 out of 5 by from Too many problems and bugs, no adequate support, Too many bugs, and fixes; latest werw done 2 days ago. However, the flow of processing is better than last year, but still problem with financial part, were to provide payment to file taxes, even when you do not change the system ask same info for federal and state, when it can be carried from federal to local state. Very hard to reset a password on intuit, no person on the other end, just AI which not everyone is savvy to follow. When I reached a person on the phone, the only thing they help, sending a link to other information, insteead of helping me step by step and solve the problem. I hate your support system, which is for young people savvy on computers., not for seniors. .
Date published: 2023-04-11
Rated 4 out of 5 by from Walks you through, step by step. Some things were confusing, but most explanations were helpful. Price is reasonable.
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3679