TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Thank you. Really useful Great! Better every year. Except the review minimum character requirement is unexpected
Date published: 2023-04-09
Rated 5 out of 5 by from Super easy and fast. Use every year Very easy to upload from employer I found the whole processs headache free
Date published: 2023-04-09
Rated 5 out of 5 by from EXCELLENT. NO BUGS. LEAD ME STEP BY AND STEP TO FIGURE TAXES WITH LITTLE HASSLE AND WAS ABLE TO ELECTRONICALLY FILE EASILY.
Date published: 2023-04-09
Rated 5 out of 5 by from Ease of use Have always been pleased with ease of use for 9 yrs. now. Any questions or issues that pop up are easily addressed with either question, answers, or ways to correction .
Date published: 2023-04-09
Rated 5 out of 5 by from TurboTax is great! It would suck without it. Just takes a little over an hour to complete both Federal and State taxes and you feel a peace of mind that it was done right. Back in the old days having to do taxes sucked big time and you really never knew if you did them right or not.
Date published: 2023-04-09
Rated 5 out of 5 by from Great help through a stressful process Thank you for answering all my questions. You were a great help all the way through this mind numbing process.
Date published: 2023-04-09
Rated 5 out of 5 by from Turbo tax review I have used Turbo Tax for many years. It is easy to use.
Date published: 2023-04-09
Rated 4 out of 5 by from is helpful It was helpful, for filling out our 2021tax return.
Date published: 2023-04-09
Rated 1 out of 5 by from Full of Bugs, Inaccurate Calculation &Poor Service This year TurboTax is full of bugs even when there are only two weeks left before deadline. Until the late March updates, TurboTax still could not calculate HSA correctly for couples filing jointly with over-contributing, which was resolved early April. The problem of not filing IRA conversions correctly persisted until the last week before we filed manually. Not sure whether it would be resolved by the deadline. We reported a few bugs at the end of March, stayed on the call with the customer service for over 2 hours. We believed the representative had understood the issue, but could not resolve them, so he created a ticket to track the problem. However, he still would like to transfer us to the technical department to help debug the issue. We didn't expect to buy a service, and spent days supporting the service provider with debug. Therefore, we didn't go with the phone transfer, and the representative told us that we would be contacted by phone in the next week to get problem resolved. However, we didn't get any calls after 10 days. This is really a nightmare with this service. I have been using TurboTax for many years, but since this year I start to doubt how much TurboTax can be trusted in the future. I don't know whether I still want to buy a service, but need to worry about its accuracy.
Date published: 2023-04-09
Rated 5 out of 5 by from Efficient and helpful The process was efficient and effective at explaining anything that confused me.
Date published: 2023-04-09
All TurboTax® Offerings Reviews - Page 3670
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Thank you. Really useful Great! Better every year. Except the review minimum character requirement is unexpected
Date published: 2023-04-09
Rated 5 out of 5 by from Super easy and fast. Use every year Very easy to upload from employer I found the whole processs headache free
Date published: 2023-04-09
Rated 5 out of 5 by from EXCELLENT. NO BUGS. LEAD ME STEP BY AND STEP TO FIGURE TAXES WITH LITTLE HASSLE AND WAS ABLE TO ELECTRONICALLY FILE EASILY.
Date published: 2023-04-09
Rated 5 out of 5 by from Ease of use Have always been pleased with ease of use for 9 yrs. now. Any questions or issues that pop up are easily addressed with either question, answers, or ways to correction .
Date published: 2023-04-09
Rated 5 out of 5 by from TurboTax is great! It would suck without it. Just takes a little over an hour to complete both Federal and State taxes and you feel a peace of mind that it was done right. Back in the old days having to do taxes sucked big time and you really never knew if you did them right or not.
Date published: 2023-04-09
Rated 5 out of 5 by from Great help through a stressful process Thank you for answering all my questions. You were a great help all the way through this mind numbing process.
Date published: 2023-03-23
Rated 5 out of 5 by from Turbo tax review I have used Turbo Tax for many years. It is easy to use.
Date published: 2023-04-09
Rated 4 out of 5 by from is helpful It was helpful, for filling out our 2021tax return.
Date published: 2023-04-09
Rated 1 out of 5 by from Full of Bugs, Inaccurate Calculation &Poor Service This year TurboTax is full of bugs even when there are only two weeks left before deadline. Until the late March updates, TurboTax still could not calculate HSA correctly for couples filing jointly with over-contributing, which was resolved early April. The problem of not filing IRA conversions correctly persisted until the last week before we filed manually. Not sure whether it would be resolved by the deadline. We reported a few bugs at the end of March, stayed on the call with the customer service for over 2 hours. We believed the representative had understood the issue, but could not resolve them, so he created a ticket to track the problem. However, he still would like to transfer us to the technical department to help debug the issue. We didn't expect to buy a service, and spent days supporting the service provider with debug. Therefore, we didn't go with the phone transfer, and the representative told us that we would be contacted by phone in the next week to get problem resolved. However, we didn't get any calls after 10 days. This is really a nightmare with this service. I have been using TurboTax for many years, but since this year I start to doubt how much TurboTax can be trusted in the future. I don't know whether I still want to buy a service, but need to worry about its accuracy.
Date published: 2023-04-09
Rated 5 out of 5 by from Efficient and helpful The process was efficient and effective at explaining anything that confused me.
Date published: 2023-04-09
All TurboTax® Offerings Reviews - Page 3670