TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 1 out of 5 by from Home Sale Exclusion Amount Not Visible / Correct I should be able to see the calculation inputs for capital gains being returned on sale of home but cannot see the inputs. I have asked my preparer and received minimal information. I do not believe the capital gains amount shown is correct, but it's too late for me to find a local preparer, and I don't have access to see the prepared tax forms until I provide payment information. I will never use Turbotax for complex situations again.
Date published: 2022-03-22
Rated 5 out of 5 by from Turbo Tax makes it simple to file taxes Turbo Tax's simple questions makes you confident that all income and deductions are covered.
Date published: 2022-03-22
Rated 5 out of 5 by from Dummy Proof! I had a great experience with the help of tax expert, Shayla! Thank you for all of your help!
Date published: 2022-03-22
Rated 5 out of 5 by from TurboTax does it right All my questions were answered. Had no worry with filing my taxes
Date published: 2022-03-22
Rated 2 out of 5 by from help is not very good. where is the customer servi could not e-file rejected supposedly due to ein or name! both are exactly the same and carried forward by turbo tax for the past 5 years for a federal 1041 trust filing. the advice was to call the IRS help line which cut me off once after a long wait on hold and later said full for today call another day and this was in the am. so i will print and mail the returns.
Date published: 2022-03-22
Rated 3 out of 5 by from 2021 Tax Return Everything was great, until I went to file my Virginia State Taxes and found out there was a $250.00 E-Filing Fee and a $40 preparation fee. In years past, I have used Turbo Tax about 10 times. I paid between $20-$40 to file. Why is the fee associated so high? I will use an alternative way to file next year if the fees are the same.
Date published: 2022-03-22
Rated 5 out of 5 by from Turbo Tax Is Easy Easy to use with good tax tips. Would highly rexconmmend using it.
Date published: 2022-03-22
Rated 5 out of 5 by from Turbo Tax is a great way to do taxes. Overall, using Turbo Tax is easy. I like the fact that you can switch back and forth to choose what you work on as well as doing step by step if you prefer.
Date published: 2022-03-22
Rated 4 out of 5 by from Product did what it said Had difficulty with login code. Called support to get help and resolved
Date published: 2022-03-22
Rated 1 out of 5 by from TurboTax is not as user friendly as it claims! I am just a little frustrated with TurboTax. This was my first time filing and everyone told me it would be so easy and free with TurboTax. First of all it was not free and I'm still not sure as to why but that is not my real issue. My frustration lies with the fact that after my return was rejected I looked into the problem and researched the forms it was saying I needed. After concluding that the form it was asking me for wasn't needed for my return I tried to use the website to right the wrong. It said the problem was fixed and then rejected my return again. I called and spoke with a live person twice to try to help me resolve this issue with no success and neither person could explain the problem to me. This process has been extremely stressful for me and not at all confident in filing my return. I will say customer service was polite but NOT helpful.
Date published: 2022-03-22
All TurboTax® Offerings Reviews - Page 3670
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Home Sale Exclusion Amount Not Visible / Correct I should be able to see the calculation inputs for capital gains being returned on sale of home but cannot see the inputs. I have asked my preparer and received minimal information. I do not believe the capital gains amount shown is correct, but it's too late for me to find a local preparer, and I don't have access to see the prepared tax forms until I provide payment information. I will never use Turbotax for complex situations again.
Date published: 2022-03-22
Rated 5 out of 5 by from Turbo Tax makes it simple to file taxes Turbo Tax's simple questions makes you confident that all income and deductions are covered.
Date published: 2022-03-22
Rated 5 out of 5 by from Dummy Proof! I had a great experience with the help of tax expert, Shayla! Thank you for all of your help!
Date published: 2022-03-22
Rated 5 out of 5 by from TurboTax does it right All my questions were answered. Had no worry with filing my taxes
Date published: 2022-03-22
Rated 2 out of 5 by from help is not very good. where is the customer servi could not e-file rejected supposedly due to ein or name! both are exactly the same and carried forward by turbo tax for the past 5 years for a federal 1041 trust filing. the advice was to call the IRS help line which cut me off once after a long wait on hold and later said full for today call another day and this was in the am. so i will print and mail the returns.
Date published: 2022-03-22
Rated 3 out of 5 by from 2021 Tax Return Everything was great, until I went to file my Virginia State Taxes and found out there was a $250.00 E-Filing Fee and a $40 preparation fee. In years past, I have used Turbo Tax about 10 times. I paid between $20-$40 to file. Why is the fee associated so high? I will use an alternative way to file next year if the fees are the same.
Date published: 2022-03-22
Rated 5 out of 5 by from Turbo Tax Is Easy Easy to use with good tax tips. Would highly rexconmmend using it.
Date published: 2022-03-22
Rated 5 out of 5 by from Turbo Tax is a great way to do taxes. Overall, using Turbo Tax is easy. I like the fact that you can switch back and forth to choose what you work on as well as doing step by step if you prefer.
Date published: 2022-03-22
Rated 4 out of 5 by from Product did what it said Had difficulty with login code. Called support to get help and resolved
Date published: 2022-03-22
Rated 1 out of 5 by from TurboTax is not as user friendly as it claims! I am just a little frustrated with TurboTax. This was my first time filing and everyone told me it would be so easy and free with TurboTax. First of all it was not free and I'm still not sure as to why but that is not my real issue. My frustration lies with the fact that after my return was rejected I looked into the problem and researched the forms it was saying I needed. After concluding that the form it was asking me for wasn't needed for my return I tried to use the website to right the wrong. It said the problem was fixed and then rejected my return again. I called and spoke with a live person twice to try to help me resolve this issue with no success and neither person could explain the problem to me. This process has been extremely stressful for me and not at all confident in filing my return. I will say customer service was polite but NOT helpful.
Date published: 2022-03-22
All TurboTax® Offerings Reviews - Page 3670