TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Simple File IS NOT free! Cynthia with Support was Awesome!! However, Turbo Tax Simple File IS NOT FREE. If it wasn't for Cynthia I would have paid more than half of my return to Turbo Tax. Although my tax filing was simple and should have been free they still charged me. Not Cool. I will be filing elsewhere next year.
Date published: 2022-03-22
Rated 4 out of 5 by from TurboTax meets most of my needs Overall, I was satisfied with TurboTax Premier. However, I was frustrated with the inability of the downloaded version to handle cryptocurrency transactions. The online version of TurboTax has the ability to submit an electronic copy of the transaction list from Coinbase with the tax return. However, the downloaded version lacks this ability and requires mailing in a hard copy of the analysis with a Form 8453.
Date published: 2022-03-22
Rated 3 out of 5 by from It works but is clunky and with errors I encountered some problems using the program: My wife is a non-resident alien and does not have a SSN. Because Turbo Tax doesn't let me write NRA or non-resident alien in the SSN field, as instructed by the IRS, I always get errors and I have to mail the return because I can't eFile it with the "error". This problem has existed for many years and is never fixed. TT asks me to enter a number on Schedule 8812 even though I don't have children and already answered a question to that effect. There was no mailing address included with the printed return - even though TT says that the mailing address will be included in the printed tax return. Overall Turbo Tax is pretty clunky considering that it has been around for so long. I get the impression that zero effort is made to improve the user experience each year. Sure the technical tax law bits are updated but the user interface is the same as it's been for years. Even the goofy pictures of the people are the same every year. All that being said, TT is remains a fairly efficient way to get my taxes done.
Date published: 2022-03-22
Rated 5 out of 5 by from Great Experience , very thorough Using this product for a quick and easy tax preparation was perfect! The system caught a couple of errors I made and got me right back on track!
Date published: 2022-03-22
Rated 5 out of 5 by from they are awesome they were quick and easy and made me comfortable filing my taxes
Date published: 2022-03-22
Rated 4 out of 5 by from TurboTax Helps Very frustrated in closing out. Was not directed at first to sending and filing my return after completion of all data. Came back next day and was then directed to File.
Date published: 2022-03-22
Rated 5 out of 5 by from Turbotax is Great!! Always makes it simple and accessible. I'm never dissapointed
Date published: 2022-03-22
Rated 4 out of 5 by from Convenient, Fast, but a Few Things to Know I like using the software and it makes doing your taxes easy. It's also accurate. The "free" ads you see are a little misleading, however, as you have to pay for a second state and then pay more when you actually file that second state. In reality, the whole thing isn't free since you've got to pay for the software.
Date published: 2022-03-22
Rated 5 out of 5 by from Great and easy to do taxes Easy to understand and easy to do taxes using turbo tax for more than 20 years
Date published: 2022-03-22
Rated 3 out of 5 by from Okay I did not like that I had to automatically qualify for an upgrade if I wanted my taxes completed.
Date published: 2022-03-22
All TurboTax® Offerings Reviews - Page 3654
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Simple File IS NOT free! Cynthia with Support was Awesome!! However, Turbo Tax Simple File IS NOT FREE. If it wasn't for Cynthia I would have paid more than half of my return to Turbo Tax. Although my tax filing was simple and should have been free they still charged me. Not Cool. I will be filing elsewhere next year.
Date published: 2022-03-22
Rated 4 out of 5 by from TurboTax meets most of my needs Overall, I was satisfied with TurboTax Premier. However, I was frustrated with the inability of the downloaded version to handle cryptocurrency transactions. The online version of TurboTax has the ability to submit an electronic copy of the transaction list from Coinbase with the tax return. However, the downloaded version lacks this ability and requires mailing in a hard copy of the analysis with a Form 8453.
Date published: 2022-03-22
Rated 3 out of 5 by from It works but is clunky and with errors I encountered some problems using the program: My wife is a non-resident alien and does not have a SSN. Because Turbo Tax doesn't let me write NRA or non-resident alien in the SSN field, as instructed by the IRS, I always get errors and I have to mail the return because I can't eFile it with the "error". This problem has existed for many years and is never fixed. TT asks me to enter a number on Schedule 8812 even though I don't have children and already answered a question to that effect. There was no mailing address included with the printed return - even though TT says that the mailing address will be included in the printed tax return. Overall Turbo Tax is pretty clunky considering that it has been around for so long. I get the impression that zero effort is made to improve the user experience each year. Sure the technical tax law bits are updated but the user interface is the same as it's been for years. Even the goofy pictures of the people are the same every year. All that being said, TT is remains a fairly efficient way to get my taxes done.
Date published: 2022-03-22
Rated 5 out of 5 by from Great Experience , very thorough Using this product for a quick and easy tax preparation was perfect! The system caught a couple of errors I made and got me right back on track!
Date published: 2022-03-22
Rated 5 out of 5 by from they are awesome they were quick and easy and made me comfortable filing my taxes
Date published: 2022-03-22
Rated 4 out of 5 by from TurboTax Helps Very frustrated in closing out. Was not directed at first to sending and filing my return after completion of all data. Came back next day and was then directed to File.
Date published: 2022-03-22
Rated 5 out of 5 by from Turbotax is Great!! Always makes it simple and accessible. I'm never dissapointed
Date published: 2022-03-22
Rated 4 out of 5 by from Convenient, Fast, but a Few Things to Know I like using the software and it makes doing your taxes easy. It's also accurate. The "free" ads you see are a little misleading, however, as you have to pay for a second state and then pay more when you actually file that second state. In reality, the whole thing isn't free since you've got to pay for the software.
Date published: 2022-03-22
Rated 5 out of 5 by from Great and easy to do taxes Easy to understand and easy to do taxes using turbo tax for more than 20 years
Date published: 2022-03-22
Rated 3 out of 5 by from Okay I did not like that I had to automatically qualify for an upgrade if I wanted my taxes completed.
Date published: 2022-03-22
All TurboTax® Offerings Reviews - Page 3654