TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

(4.6/5 | 294025 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Turbo tax is great Turbo tax is easy to use and quick. I have used it for the last few years and will continue each year.
Date published: 2022-03-31
Rated 5 out of 5 by from Turbo Tax Is Awesome And Easy To File! Turbo Tax is the easiest and best way to file! I recommend to E-file.
Date published: 2022-03-31
Rated 5 out of 5 by from Works excellent! Get it done on a smart phone Get it done on a smart phone! If you got your info TurboTax guides you right through the process as simple as eating apple pie!
Date published: 2022-03-31
Rated 4 out of 5 by from Very good I didn't use the chat but did use help boxes. Those were very helpful. For the most part it was easy to use with the step by step process.
Date published: 2022-03-31
Rated 1 out of 5 by from HAD MORE THAN A FEW PROBLEMS I purchased a disk from Costco. Although directions for downloading were clearly labeled on the product, the website was anything but cooperative. It is programmed for direct purchases online and not at all helpful with a prepurchase package download. After fighting with the website for 15 minutes or more I somehow managed to get it to download. BTW although I am not a wizz at computers, I am fairly savy especially with Turbo tax since I have used it for over 20 years. Now as for using the product, repeatedly throughout the question and answer session the program refused to type in my answers. Finally I had to resort to the actual forms and type the information in there myself. And guess what, when i returned to the q & a the information I had typed on the forms magically appeared. As you know this is a stressful time taxes are so much fun. These added screwups only add to that stress. I have encountered this problem with your product minorly in past years but not like this. I consider this to be a subpar product with poor editing and you should be ashamed to have sent this product to market.
Date published: 2022-03-31
Rated 5 out of 5 by from Easy and comprehensive! Signed up for Audit Representation as I was audited by by state last year. Great Product!
Date published: 2022-03-31
Rated 2 out of 5 by from Problems using Turbo Tax I had two 1099-Rs with identical amounts and identical TINs and the application would not let me proceed. After much effort and a call to a tax expert and 45 min invested the workaround was to change the amounts by a dollar each. Fix your app!
Date published: 2022-03-31
Rated 5 out of 5 by from Timely prompt work efficient and clear service. thanks for everything!
Date published: 2022-03-31
Rated 4 out of 5 by from Turbo way to go Very Awesome, there is a detail explanation to guide you through for every items.
Date published: 2022-03-31
Rated 3 out of 5 by from Ehhhhh Turbo tax advertises that it’s free but it costs over a hundred dollars to file and get your refund.
Date published: 2022-03-31
All TurboTax® Offerings Reviews - Page 3568
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax is great Turbo tax is easy to use and quick. I have used it for the last few years and will continue each year.
Date published: 2022-03-31
Rated 5 out of 5 by from Turbo Tax Is Awesome And Easy To File! Turbo Tax is the easiest and best way to file! I recommend to E-file.
Date published: 2022-03-31
Rated 5 out of 5 by from Works excellent! Get it done on a smart phone Get it done on a smart phone! If you got your info TurboTax guides you right through the process as simple as eating apple pie!
Date published: 2022-03-31
Rated 4 out of 5 by from Very good I didn't use the chat but did use help boxes. Those were very helpful. For the most part it was easy to use with the step by step process.
Date published: 2022-03-31
Rated 1 out of 5 by from HAD MORE THAN A FEW PROBLEMS I purchased a disk from Costco. Although directions for downloading were clearly labeled on the product, the website was anything but cooperative. It is programmed for direct purchases online and not at all helpful with a prepurchase package download. After fighting with the website for 15 minutes or more I somehow managed to get it to download. BTW although I am not a wizz at computers, I am fairly savy especially with Turbo tax since I have used it for over 20 years. Now as for using the product, repeatedly throughout the question and answer session the program refused to type in my answers. Finally I had to resort to the actual forms and type the information in there myself. And guess what, when i returned to the q & a the information I had typed on the forms magically appeared. As you know this is a stressful time taxes are so much fun. These added screwups only add to that stress. I have encountered this problem with your product minorly in past years but not like this. I consider this to be a subpar product with poor editing and you should be ashamed to have sent this product to market.
Date published: 2022-03-31
Rated 5 out of 5 by from Easy and comprehensive! Signed up for Audit Representation as I was audited by by state last year. Great Product!
Date published: 2022-03-31
Rated 2 out of 5 by from Problems using Turbo Tax I had two 1099-Rs with identical amounts and identical TINs and the application would not let me proceed. After much effort and a call to a tax expert and 45 min invested the workaround was to change the amounts by a dollar each. Fix your app!
Date published: 2022-03-31
Rated 5 out of 5 by from Timely prompt work efficient and clear service. thanks for everything!
Date published: 2022-03-31
Rated 4 out of 5 by from Turbo way to go Very Awesome, there is a detail explanation to guide you through for every items.
Date published: 2022-03-31
Rated 3 out of 5 by from Ehhhhh Turbo tax advertises that it’s free but it costs over a hundred dollars to file and get your refund.
Date published: 2022-03-31
All TurboTax® Offerings Reviews - Page 3568