TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Live expert was really nice The questions are very easy to follow and when we did talk to a live expert (even late in the evening) she was great to talk to and answered all of our questions.
Date published: 2022-03-24
Rated 5 out of 5 by from Love TurboTax They got my max return and was able to answer all my questions
Date published: 2022-03-24
Rated 4 out of 5 by from Turbo Tax is great! Very helpful, makes it easy to do your taxes and they help you with your return if needed
Date published: 2022-03-24
Rated 1 out of 5 by from A mediocre product but they have a monopoly There are very few alternatives to using TurboTax to prepare your own tax returns, so Intuit really does not care what I or anyone else thinks about their product. That being said, there are a lot of things Intuit could do to improve it. The biggest one is allowing users to upload PDFs of financial documents (W2, 1099- , etc) since many financial institutions now use 2-factor authentication to log in. This means TurboTax can not log into your financial institution to access your forms directly. TurboTax also provides no guidance on what to do if you need to file additional paperwork, which may be a result of its own inability to access your financial institution accounts. Intuit could fix these problems and make TurboTax more user-friendly, but since Intuit has no real competition for self-preparing returns there is no incentive for them to do so, since that would cost them money. In short, it's a mediocre product but we're all stuck with it.
Date published: 2022-03-24
Rated 5 out of 5 by from Always pleased We have used Turbo Tax for years. It makes this painful process much easier.
Date published: 2022-03-24
Rated 5 out of 5 by from Susan is AMAZING Really enjoyed how quick and easy she made this for us. Highly recommend for anyone that’s been audited and had to pay the IRS later on.
Date published: 2022-03-24
Rated 5 out of 5 by from super easy to navigate super easy to navigate and ester was an amazing help to me and answed all my questions with ease
Date published: 2022-03-24
Rated 5 out of 5 by from Turbo Tax is very good Turbo Tax is easy and helpful. Customer Support is very nice.
Date published: 2022-03-24
Rated 2 out of 5 by from Confusing I think it's so confusing to use and it's so expensive. Next year we will choose another tax tool.
Date published: 2022-03-24
Rated 5 out of 5 by from Simpler and very well explained. I love all. It was very simple and easy to follow.
Date published: 2022-03-24
All TurboTax® Offerings Reviews - Page 3557
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Live expert was really nice The questions are very easy to follow and when we did talk to a live expert (even late in the evening) she was great to talk to and answered all of our questions.
Date published: 2022-03-24
Rated 5 out of 5 by from Love TurboTax They got my max return and was able to answer all my questions
Date published: 2022-03-24
Rated 4 out of 5 by from Turbo Tax is great! Very helpful, makes it easy to do your taxes and they help you with your return if needed
Date published: 2022-03-24
Rated 1 out of 5 by from A mediocre product but they have a monopoly There are very few alternatives to using TurboTax to prepare your own tax returns, so Intuit really does not care what I or anyone else thinks about their product. That being said, there are a lot of things Intuit could do to improve it. The biggest one is allowing users to upload PDFs of financial documents (W2, 1099- , etc) since many financial institutions now use 2-factor authentication to log in. This means TurboTax can not log into your financial institution to access your forms directly. TurboTax also provides no guidance on what to do if you need to file additional paperwork, which may be a result of its own inability to access your financial institution accounts. Intuit could fix these problems and make TurboTax more user-friendly, but since Intuit has no real competition for self-preparing returns there is no incentive for them to do so, since that would cost them money. In short, it's a mediocre product but we're all stuck with it.
Date published: 2022-03-24
Rated 5 out of 5 by from Always pleased We have used Turbo Tax for years. It makes this painful process much easier.
Date published: 2022-03-24
Rated 5 out of 5 by from Susan is AMAZING Really enjoyed how quick and easy she made this for us. Highly recommend for anyone that’s been audited and had to pay the IRS later on.
Date published: 2022-03-24
Rated 5 out of 5 by from super easy to navigate super easy to navigate and ester was an amazing help to me and answed all my questions with ease
Date published: 2022-03-24
Rated 5 out of 5 by from Turbo Tax is very good Turbo Tax is easy and helpful. Customer Support is very nice.
Date published: 2022-03-24
Rated 2 out of 5 by from Confusing I think it's so confusing to use and it's so expensive. Next year we will choose another tax tool.
Date published: 2022-03-24
Rated 5 out of 5 by from Simpler and very well explained. I love all. It was very simple and easy to follow.
Date published: 2022-03-24
All TurboTax® Offerings Reviews - Page 3557