TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Easy With One Glitch I appreciate the free service. It was easy to use. One glitch...on the State (IN) it allowed for a $325 refund if I and/or my spouse met 4 criteria. The question "Are you claimed as a dependent by anyone else?"--my answer was no. On the review the question is inverted "Are you NOT claimed as a dependent by anyone else". I should have qualified for the $325, however the system did not allow for it. I believe it is because of an error in either the questions or the answer. I met all of the criteria for the Indiana refund, but was unable to claim it due to this.
Date published: 2023-04-12
Rated 4 out of 5 by from Great product, sadly a bit pricey but all are They always do a good job at catching all the little things that give you pause vice doing a paper form. It's pricey but the system is designed to be litigious so it's worth it to pay the extra and have assurance you didn't miss anything. The data fill for prior years the software was used is also handy at making things go quickly.
Date published: 2023-04-12
Rated 2 out of 5 by from Bugs idk if its TurboTax or the IRS but the AGI threw several bugs. First it wouldn't accept the AGI directly from last year's return. Then when I tried the suggested fix of putting in $0, the website went into an endless loop back to the "fix my return" screen every time I tried to efile. Due to various glitches like this, I've never actually been able to efile via TurboTax, so fingers crossed it works this time
Date published: 2023-04-12
Rated 5 out of 5 by from Awesome It was a great experience to do my taxes with turbo
Date published: 2023-04-12
Rated 1 out of 5 by from HORRIBLE EXPERINECE Was in the middle of changing MACs computers and while transfering to my new PC and program locked up and requested the serial number, support wanted to sell me another copy, I did not have the serial number in the home I was in, I am a snow bird, ended up finishing taxes on my old machine and now have to buy another program if I want to open taxes on turbotax, no biggie beause I saved as PDF and can open them anywhere from my cloud drive, but the nail on the coffin was it made me pay 25.00 for what was an included state return. can not emphasise how dissatisfied I am with this years tax return, been using TurboTax since I can remember, still have up to 2014 returns archived. not sure if I will continue using this service
Date published: 2023-04-12
Rated 5 out of 5 by from Quick and Easy Quick and easy way to do your taxes. Highly recommended.
Date published: 2023-04-12
Rated 1 out of 5 by from Turbotax is very expencive Turbo tax cost more than going to a tax expert, i started using it few years ago and it justed to be affordable
Date published: 2023-04-12
Rated 3 out of 5 by from Frustrating Very difficult to edit info. I skipped over boxes early on and then tried to get back to edit and it was very frustrating. I had to close out the program and then reopen in order to edit. I am going back to HR Block.
Date published: 2023-04-12
Rated 4 out of 5 by from 2023 taxes Good, everything was pretty easy, tax person helped with one of my forms and made it easy to file taxes this year
Date published: 2023-04-12
Rated 5 out of 5 by from Awesome! can’t say enough about the helpful hints and easy to the point questions
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3518
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy With One Glitch I appreciate the free service. It was easy to use. One glitch...on the State (IN) it allowed for a $325 refund if I and/or my spouse met 4 criteria. The question "Are you claimed as a dependent by anyone else?"--my answer was no. On the review the question is inverted "Are you NOT claimed as a dependent by anyone else". I should have qualified for the $325, however the system did not allow for it. I believe it is because of an error in either the questions or the answer. I met all of the criteria for the Indiana refund, but was unable to claim it due to this.
Date published: 2023-04-12
Rated 4 out of 5 by from Great product, sadly a bit pricey but all are They always do a good job at catching all the little things that give you pause vice doing a paper form. It's pricey but the system is designed to be litigious so it's worth it to pay the extra and have assurance you didn't miss anything. The data fill for prior years the software was used is also handy at making things go quickly.
Date published: 2023-04-12
Rated 2 out of 5 by from Bugs idk if its TurboTax or the IRS but the AGI threw several bugs. First it wouldn't accept the AGI directly from last year's return. Then when I tried the suggested fix of putting in $0, the website went into an endless loop back to the "fix my return" screen every time I tried to efile. Due to various glitches like this, I've never actually been able to efile via TurboTax, so fingers crossed it works this time
Date published: 2023-04-12
Rated 5 out of 5 by from Awesome It was a great experience to do my taxes with turbo
Date published: 2023-04-12
Rated 1 out of 5 by from HORRIBLE EXPERINECE Was in the middle of changing MACs computers and while transfering to my new PC and program locked up and requested the serial number, support wanted to sell me another copy, I did not have the serial number in the home I was in, I am a snow bird, ended up finishing taxes on my old machine and now have to buy another program if I want to open taxes on turbotax, no biggie beause I saved as PDF and can open them anywhere from my cloud drive, but the nail on the coffin was it made me pay 25.00 for what was an included state return. can not emphasise how dissatisfied I am with this years tax return, been using TurboTax since I can remember, still have up to 2014 returns archived. not sure if I will continue using this service
Date published: 2023-04-12
Rated 5 out of 5 by from Quick and Easy Quick and easy way to do your taxes. Highly recommended.
Date published: 2023-04-12
Rated 1 out of 5 by from Turbotax is very expencive Turbo tax cost more than going to a tax expert, i started using it few years ago and it justed to be affordable
Date published: 2023-04-12
Rated 3 out of 5 by from Frustrating Very difficult to edit info. I skipped over boxes early on and then tried to get back to edit and it was very frustrating. I had to close out the program and then reopen in order to edit. I am going back to HR Block.
Date published: 2023-04-12
Rated 4 out of 5 by from 2023 taxes Good, everything was pretty easy, tax person helped with one of my forms and made it easy to file taxes this year
Date published: 2023-04-12
Rated 5 out of 5 by from Awesome! can’t say enough about the helpful hints and easy to the point questions
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3518