TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 1 out of 5 by from TurboTax is way too buggy now This is the last year for me to use TurboTax. I have been using it for over 25 years but it has turned into a constant battle to use the software from the time I download and install it and have to contact customer service to get it to activate. (Two years in a row with this issue) When attempting to file a tax return it defaults to deduct the charge for filing a state return from the refund. When I try to change it to charge my card it brings up a blank screen. I eventually had to contact technical support to manually give them my credit card info and then get a confirmation number back from them just to file the stupid returns. This took over 30 minutes on the phone. When I filed a second return for my son I spent an extra 30 minutes trying to efile his as well. I had the same problem and had to try over a dozen times before it finally allowed me to enter my card information and transmit his return. The software has gotten impossible to work with just to install and to transmit returns. I am an advanced IT user that retired from the IT sector so it is not user error.
Date published: 2023-03-01
Rated 5 out of 5 by from Great product and live support ! Great product and user interface. The live support is superb as well !
Date published: 2023-03-01
Rated 5 out of 5 by from Excellent Service Everyone I worked with was knowledgeable and helpful
Date published: 2023-03-01
Rated 5 out of 5 by from the right tool for the job great and thanks for the inserts where you can read about the tax laws that are applicable
Date published: 2023-03-01
Rated 5 out of 5 by from Great software Great software and excellent support user friendly.
Date published: 2023-03-01
Rated 5 out of 5 by from TurboTax gets the job done They are very helpful and even give you opportunities to correct any mistakes or errors done unknowingly
Date published: 2023-03-01
Rated 5 out of 5 by from TurboTax is great! TurboTax was a big help filing for my taxes.And I would recommend it.
Date published: 2023-03-01
Rated 5 out of 5 by from Turbo Tax Very Great had an awesome experience. My tax preparer took her time and was very patient. Will be filing next year through turbo tax
Date published: 2023-03-01
Rated 5 out of 5 by from Easy Peasy Fast and easy to complete. No stress! I've used TurboTax for over 30 years.
Date published: 2023-03-01
Rated 5 out of 5 by from awesome job They do a great job on trying to make it very easy to use.
Date published: 2023-03-01
All TurboTax® Offerings Reviews - Page 3363
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from TurboTax is way too buggy now This is the last year for me to use TurboTax. I have been using it for over 25 years but it has turned into a constant battle to use the software from the time I download and install it and have to contact customer service to get it to activate. (Two years in a row with this issue) When attempting to file a tax return it defaults to deduct the charge for filing a state return from the refund. When I try to change it to charge my card it brings up a blank screen. I eventually had to contact technical support to manually give them my credit card info and then get a confirmation number back from them just to file the stupid returns. This took over 30 minutes on the phone. When I filed a second return for my son I spent an extra 30 minutes trying to efile his as well. I had the same problem and had to try over a dozen times before it finally allowed me to enter my card information and transmit his return. The software has gotten impossible to work with just to install and to transmit returns. I am an advanced IT user that retired from the IT sector so it is not user error.
Date published: 2023-03-01
Rated 5 out of 5 by from Great product and live support ! Great product and user interface. The live support is superb as well !
Date published: 2023-03-01
Rated 5 out of 5 by from Excellent Service Everyone I worked with was knowledgeable and helpful
Date published: 2023-03-01
Rated 5 out of 5 by from the right tool for the job great and thanks for the inserts where you can read about the tax laws that are applicable
Date published: 2023-03-01
Rated 5 out of 5 by from Great software Great software and excellent support user friendly.
Date published: 2023-03-01
Rated 5 out of 5 by from TurboTax gets the job done They are very helpful and even give you opportunities to correct any mistakes or errors done unknowingly
Date published: 2023-03-01
Rated 5 out of 5 by from TurboTax is great! TurboTax was a big help filing for my taxes.And I would recommend it.
Date published: 2023-03-01
Rated 5 out of 5 by from Turbo Tax Very Great had an awesome experience. My tax preparer took her time and was very patient. Will be filing next year through turbo tax
Date published: 2023-03-01
Rated 5 out of 5 by from Easy Peasy Fast and easy to complete. No stress! I've used TurboTax for over 30 years.
Date published: 2023-03-01
Rated 5 out of 5 by from awesome job They do a great job on trying to make it very easy to use.
Date published: 2023-03-01
All TurboTax® Offerings Reviews - Page 3363