TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by
Baluka from
TurboTax is way too buggy now
This is the last year for me to use TurboTax. I have been using it for over 25 years but it has turned into a constant battle to use the software from the time I download and install it and have to contact customer service to get it to activate. (Two years in a row with this issue) When attempting to file a tax return it defaults to deduct the charge for filing a state return from the refund. When I try to change it to charge my card it brings up a blank screen. I eventually had to contact technical support to manually give them my credit card info and then get a confirmation number back from them just to file the stupid returns. This took over 30 minutes on the phone. When I filed a second return for my son I spent an extra 30 minutes trying to efile his as well. I had the same problem and had to try over a dozen times before it finally allowed me to enter my card information and transmit his return. The software has gotten impossible to work with just to install and to transmit returns. I am an advanced IT user that retired from the IT sector so it is not user error.
Date published: 2023-03-01
Rated 5 out of 5 by
ReliT from
Great product and live support !
Great product and user interface. The live support is superb as well !
Date published: 2023-03-01
Rated 5 out of 5 by
BTilley25 from
Excellent Service
Everyone I worked with was knowledgeable and helpful
Date published: 2023-03-01
Rated 5 out of 5 by
lcjboy from
the right tool for the job
great and thanks for the inserts where you can read about the tax laws that are applicable
Date published: 2023-03-01
Rated 5 out of 5 by
BreWilliams from
Great software
Great software and excellent support user friendly.
Date published: 2023-03-01
Rated 5 out of 5 by
River shoes from
TurboTax gets the job done
They are very helpful and even give you opportunities to correct any mistakes or errors done unknowingly
Date published: 2023-03-01
Rated 5 out of 5 by
Carmz5 from
TurboTax is great!
TurboTax was a big help filing for my taxes.And I would recommend it.
Date published: 2023-03-01
Rated 5 out of 5 by
Tbabii from
Turbo Tax
Very Great had an awesome experience. My tax preparer took her time and was very patient. Will be filing next year through turbo tax
Date published: 2023-03-01
Rated 5 out of 5 by
Didi60 from
Easy Peasy
Fast and easy to complete. No stress! I've used TurboTax for over 30 years.
Date published: 2023-03-01
Rated 5 out of 5 by
scottyfree1 from
awesome job
They do a great job on trying to make it very easy to use.
All TurboTax® Offerings Reviews - Page 3363
Date published: 2023-03-01
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 1 out of 5 by
Baluka from
TurboTax is way too buggy now
This is the last year for me to use TurboTax. I have been using it for over 25 years but it has turned into a constant battle to use the software from the time I download and install it and have to contact customer service to get it to activate. (Two years in a row with this issue) When attempting to file a tax return it defaults to deduct the charge for filing a state return from the refund. When I try to change it to charge my card it brings up a blank screen. I eventually had to contact technical support to manually give them my credit card info and then get a confirmation number back from them just to file the stupid returns. This took over 30 minutes on the phone. When I filed a second return for my son I spent an extra 30 minutes trying to efile his as well. I had the same problem and had to try over a dozen times before it finally allowed me to enter my card information and transmit his return. The software has gotten impossible to work with just to install and to transmit returns. I am an advanced IT user that retired from the IT sector so it is not user error.
Date published: 2023-03-01
Rated 5 out of 5 by
ReliT from
Great product and live support !
Great product and user interface. The live support is superb as well !
Date published: 2023-03-01
Rated 5 out of 5 by
BTilley25 from
Excellent Service
Everyone I worked with was knowledgeable and helpful
Date published: 2023-03-01
Rated 5 out of 5 by
lcjboy from
the right tool for the job
great and thanks for the inserts where you can read about the tax laws that are applicable
Date published: 2023-03-01
Rated 5 out of 5 by
BreWilliams from
Great software
Great software and excellent support user friendly.
Date published: 2023-03-01
Rated 5 out of 5 by
River shoes from
TurboTax gets the job done
They are very helpful and even give you opportunities to correct any mistakes or errors done unknowingly
Date published: 2023-03-01
Rated 5 out of 5 by
Carmz5 from
TurboTax is great!
TurboTax was a big help filing for my taxes.And I would recommend it.
Date published: 2023-03-01
Rated 5 out of 5 by
Tbabii from
Turbo Tax
Very Great had an awesome experience. My tax preparer took her time and was very patient. Will be filing next year through turbo tax
Date published: 2023-03-01
Rated 5 out of 5 by
Didi60 from
Easy Peasy
Fast and easy to complete. No stress! I've used TurboTax for over 30 years.
Date published: 2023-03-01
Rated 5 out of 5 by
scottyfree1 from
awesome job
They do a great job on trying to make it very easy to use.
All TurboTax® Offerings Reviews - Page 3363
Date published: 2023-03-01