TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 4 out of 5 by from Easy to Use Easy to Use. Assistance is available if needed. Easy to arrange payment of taxes or receipt of refund.
Date published: 2022-03-29
Rated 5 out of 5 by from TurboTax is great! As a 1st time user, frustration reared its ugly head from time to time; however, my Tutor quickly encouraged me to remain positive. Patience and rereading helped me to stay engaged. Only time will tell whether or not I truly succeeded.
Date published: 2022-03-29
Rated 4 out of 5 by from Not perfect Could be more user friendly. Better than nothing. Don't are about this review.
Date published: 2022-03-29
Rated 2 out of 5 by from My last year to use TT. I am 81 years old--my PC is 10 years old. My PC wants to open/do what all the social media portals on the PC wants to do==and I do not do social media. If I open my pc for a stated reason the computer will open with multiple pages/companies who want me to USE/purchase their service/product. A simple search FO TT will open with pages of other tax prep services/companies. Added===to open TT requires at least 10 minutes of grinding/loading++ then another grinding to update the TT system. I have used TT for probably 25 o 30 years---no more--I will take my tax info to a prepare----a lot cheaper in my time, and probably my money for buying TT + == and then paying whatever TT tax charges to process and e-file my Federal and state taxws BYE BYE!!!!
Date published: 2022-03-29
Rated 4 out of 5 by from Pretty good, but... It's extremely difficult to make changes, then remove any applicable forms that may have applied at first but after revision are no longer necessary -- even if numbers are changed to zero and boxes are checked that say remove or does not apply. So, once I apply something, even if it's a test or "experiment", I can no longer remove it!
Date published: 2022-03-29
Rated 2 out of 5 by from Reoccurring issues year over year not being fixed For 3 years now it has said taking standard deduction will give the biggest refund but in reality I get a bigger refund in total (federal plus state) if I itemize. Not sure why Turbotax can't determine that and hope not too many have fallen victim to the automated miscalculation by turbotax. Also, I entered a wrong amount, went back and corrected, then during the check it found it was wrong but had me make the change on the form directly instead of adjusting automatically. I could see this leading to a bigger error having the user do a manual correction that turbotax already "knows" what needs to be done. Why didn't it adjust automatically when I corrected in the deductions section to start with?
Date published: 2022-03-29
Rated 5 out of 5 by from Awesome and Easy Most all questions were understandable. Had a couple I wasn't sure on but clicked on the help and it was explained.
Date published: 2022-03-29
Rated 5 out of 5 by from Helped me with a tedious required task It promptly walked me through each section. I had my papers organized beforehand to that made it much easier for me.
Date published: 2022-03-29
Rated 5 out of 5 by from TurboTax is awesome. Quick and easy to file. I've used it for over 20 years.
Date published: 2022-03-29
Rated 1 out of 5 by from Overpriced State electronic filing Ridiculous charge for state e filing, why is federal free but have to pay for state, don't you get enough money from program.
Date published: 2022-03-29
All TurboTax® Offerings Reviews - Page 3292
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Easy to Use Easy to Use. Assistance is available if needed. Easy to arrange payment of taxes or receipt of refund.
Date published: 2022-03-29
Rated 5 out of 5 by from TurboTax is great! As a 1st time user, frustration reared its ugly head from time to time; however, my Tutor quickly encouraged me to remain positive. Patience and rereading helped me to stay engaged. Only time will tell whether or not I truly succeeded.
Date published: 2022-03-29
Rated 4 out of 5 by from Not perfect Could be more user friendly. Better than nothing. Don't are about this review.
Date published: 2022-03-29
Rated 2 out of 5 by from My last year to use TT. I am 81 years old--my PC is 10 years old. My PC wants to open/do what all the social media portals on the PC wants to do==and I do not do social media. If I open my pc for a stated reason the computer will open with multiple pages/companies who want me to USE/purchase their service/product. A simple search FO TT will open with pages of other tax prep services/companies. Added===to open TT requires at least 10 minutes of grinding/loading++ then another grinding to update the TT system. I have used TT for probably 25 o 30 years---no more--I will take my tax info to a prepare----a lot cheaper in my time, and probably my money for buying TT + == and then paying whatever TT tax charges to process and e-file my Federal and state taxws BYE BYE!!!!
Date published: 2022-03-29
Rated 4 out of 5 by from Pretty good, but... It's extremely difficult to make changes, then remove any applicable forms that may have applied at first but after revision are no longer necessary -- even if numbers are changed to zero and boxes are checked that say remove or does not apply. So, once I apply something, even if it's a test or "experiment", I can no longer remove it!
Date published: 2022-03-29
Rated 2 out of 5 by from Reoccurring issues year over year not being fixed For 3 years now it has said taking standard deduction will give the biggest refund but in reality I get a bigger refund in total (federal plus state) if I itemize. Not sure why Turbotax can't determine that and hope not too many have fallen victim to the automated miscalculation by turbotax. Also, I entered a wrong amount, went back and corrected, then during the check it found it was wrong but had me make the change on the form directly instead of adjusting automatically. I could see this leading to a bigger error having the user do a manual correction that turbotax already "knows" what needs to be done. Why didn't it adjust automatically when I corrected in the deductions section to start with?
Date published: 2022-03-29
Rated 5 out of 5 by from Awesome and Easy Most all questions were understandable. Had a couple I wasn't sure on but clicked on the help and it was explained.
Date published: 2022-03-29
Rated 5 out of 5 by from Helped me with a tedious required task It promptly walked me through each section. I had my papers organized beforehand to that made it much easier for me.
Date published: 2022-03-29
Rated 5 out of 5 by from TurboTax is awesome. Quick and easy to file. I've used it for over 20 years.
Date published: 2022-03-29
Rated 1 out of 5 by from Overpriced State electronic filing Ridiculous charge for state e filing, why is federal free but have to pay for state, don't you get enough money from program.
Date published: 2022-03-29
All TurboTax® Offerings Reviews - Page 3292