TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Own a business
Student
Rated 2 out of 5 by from Not great for clergy! Good grief! I've been using TT for a number of years. My spouse and I are BOTH pastors, and TT doesn't work well at all regarding the handling of the Clergy Housing income. Very unclear and easy to mess up, and we can't understand why you've never fine-tuned this. While I'm at it, I think this year I finally hit my limit with TT and will probably not use it again next year--it is overly difficult to use (clunky), the written resources and "explanations" leave a lot to be desired, AND there are apparently no human beings to talk to if you really need assistance/clarification. For the sake of my own sanity, I'll be checking out other options for tax prep.
Date published: 2021-04-17
Rated 5 out of 5 by from Awesome Easy and very professional website. Turbo is easy to use and its not complicating.
Date published: 2021-04-17
Rated 5 out of 5 by from Very good. Appreciate the ease and overall cost point. Thank you much.
Date published: 2021-04-17
Rated 5 out of 5 by from awesome service amazing service will definitely be using again next year
Date published: 2021-04-17
Rated 4 out of 5 by from Great Online Service! Good overall. Better for those comfortable doing online taxes, but I expect those not will use the help function more.
Date published: 2021-04-17
Rated 2 out of 5 by from Hidden Fees Very user friendly. However, the hidden costs for filling are infuriating. There should be an option to remove the state filing cost.
Date published: 2021-04-17
Rated 5 out of 5 by from Super easy for the next year Dope to have all the information pre-loaded if you filed with them last year.
Date published: 2021-04-17
Rated 4 out of 5 by from easy and helpful I always get the best refunds with turbo tax ... never paying someone again
Date published: 2021-04-17
Rated 3 out of 5 by from TurboTax Filing went from Free to $200 I didn't want to use Deluxe, but it seemed as though I was forced to use it, because I had paid student loan interest. There was no option to say "skip the credits or whatever for student loan interest, and go with free turbotax". I didn't appreciate that I was forced into paying more money. I paid so little in student loan interest that the credits/returns/whatever that I would receive for them is less than the upgrade to Deluxe. Infuriating, actually. At the beginning, the messaging was that it would be free to file everything, now I'm paying $200 to file all my returns. Makes my blood boil.
Date published: 2021-04-17
Rated 3 out of 5 by from Too many ads asking to buy additional services I get that they want to upsale, however, once you decline, it needs to stop. Made the process much more painful
Date published: 2021-04-17
All TurboTax® Offerings Reviews - Page 3015
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Not great for clergy! Good grief! I've been using TT for a number of years. My spouse and I are BOTH pastors, and TT doesn't work well at all regarding the handling of the Clergy Housing income. Very unclear and easy to mess up, and we can't understand why you've never fine-tuned this. While I'm at it, I think this year I finally hit my limit with TT and will probably not use it again next year--it is overly difficult to use (clunky), the written resources and "explanations" leave a lot to be desired, AND there are apparently no human beings to talk to if you really need assistance/clarification. For the sake of my own sanity, I'll be checking out other options for tax prep.
Date published: 2021-04-17
Rated 5 out of 5 by from Awesome Easy and very professional website. Turbo is easy to use and its not complicating.
Date published: 2021-04-17
Rated 5 out of 5 by from Very good. Appreciate the ease and overall cost point. Thank you much.
Date published: 2021-04-17
Rated 5 out of 5 by from awesome service amazing service will definitely be using again next year
Date published: 2021-04-17
Rated 4 out of 5 by from Great Online Service! Good overall. Better for those comfortable doing online taxes, but I expect those not will use the help function more.
Date published: 2021-04-17
Rated 2 out of 5 by from Hidden Fees Very user friendly. However, the hidden costs for filling are infuriating. There should be an option to remove the state filing cost.
Date published: 2021-04-17
Rated 5 out of 5 by from Super easy for the next year Dope to have all the information pre-loaded if you filed with them last year.
Date published: 2021-04-17
Rated 4 out of 5 by from easy and helpful I always get the best refunds with turbo tax ... never paying someone again
Date published: 2021-04-17
Rated 3 out of 5 by from TurboTax Filing went from Free to $200 I didn't want to use Deluxe, but it seemed as though I was forced to use it, because I had paid student loan interest. There was no option to say "skip the credits or whatever for student loan interest, and go with free turbotax". I didn't appreciate that I was forced into paying more money. I paid so little in student loan interest that the credits/returns/whatever that I would receive for them is less than the upgrade to Deluxe. Infuriating, actually. At the beginning, the messaging was that it would be free to file everything, now I'm paying $200 to file all my returns. Makes my blood boil.
Date published: 2021-04-17
Rated 3 out of 5 by from Too many ads asking to buy additional services I get that they want to upsale, however, once you decline, it needs to stop. Made the process much more painful
Date published: 2021-04-17
All TurboTax® Offerings Reviews - Page 3015