TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Wow.... I had one spot that was not clear. Requested a call.... Phone rang less than a minute later. (awesome) Divya, your rep was so courteous and patient. We finally worked out the bug. I appreciate people like her so much. She kept with me until we got it right!
Date published: 2022-04-05
Rated 1 out of 5 by from Surprise Fees As a very long time user of Turbo Tax I was very disappointed and surprised with the FEES that popped up in the filing process! I couldn't believe a $60 fee for direct deposit of my Federal Return and a $25 fee for a Florida state return --- that isn't even filed. I tried to resolve it via Turbo Tax support and the Turbo Tax Community and finally had to give up. This was a very disappointing and frustrating experience after more than 20 years of using the program and it is most likely my last!!!
Date published: 2022-04-05
Rated 4 out of 5 by from Turbo Tax Update has issues The program was easy to enter and follow Ran into problems getting program updates, may be conflicting with other programs Had to move return to different computer
Date published: 2022-04-05
Rated 4 out of 5 by from tedious Filling in the figures was OK butI ended up with two upgrades that I don’t think I need. It ended up costing me $138.00.
Date published: 2022-04-05
Rated 4 out of 5 by from Using TurboTax My experience with TurboTax was easy and fine. The biggest thing i would say that I would change is the option to have my State Tax due be taken out the same way as my TurboTax fees.
Date published: 2022-04-05
Rated 3 out of 5 by from Turbo Tax is slipping I have been using Turbo Tax for many years now. No real changes in my status. I find Turbo Tax is becoming more complex each year. The first few years I would have rated at 5 stars. Now I would say they are down to 3.
Date published: 2022-04-05
Rated 5 out of 5 by from turbotax I've used TurboTax for years and I'm still happy trying again
Date published: 2022-04-05
Rated 5 out of 5 by from Absolutely outstand tax program Have used Turbo Tax for over 20 years now. Never had any issues with it. It's easy to use and is reasonably price. I've always gotten my refund and I am a very satisfied customer.
Date published: 2022-04-05
Rated 5 out of 5 by from Awesome Easy to file. Very helpful to file. Thank you for helping.
Date published: 2022-04-05
Rated 5 out of 5 by from Excellent and good updates! Simple to use and helpful. I really appreciated the new way to navigate between sections of my return. It also seemed easier to delete forms I started but didn't need than in earlier versions.
Date published: 2022-04-05
All TurboTax® Offerings Reviews - Page 2894
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Wow.... I had one spot that was not clear. Requested a call.... Phone rang less than a minute later. (awesome) Divya, your rep was so courteous and patient. We finally worked out the bug. I appreciate people like her so much. She kept with me until we got it right!
Date published: 2022-04-05
Rated 1 out of 5 by from Surprise Fees As a very long time user of Turbo Tax I was very disappointed and surprised with the FEES that popped up in the filing process! I couldn't believe a $60 fee for direct deposit of my Federal Return and a $25 fee for a Florida state return --- that isn't even filed. I tried to resolve it via Turbo Tax support and the Turbo Tax Community and finally had to give up. This was a very disappointing and frustrating experience after more than 20 years of using the program and it is most likely my last!!!
Date published: 2022-04-05
Rated 4 out of 5 by from Turbo Tax Update has issues The program was easy to enter and follow Ran into problems getting program updates, may be conflicting with other programs Had to move return to different computer
Date published: 2022-04-05
Rated 4 out of 5 by from tedious Filling in the figures was OK butI ended up with two upgrades that I don’t think I need. It ended up costing me $138.00.
Date published: 2022-04-05
Rated 4 out of 5 by from Using TurboTax My experience with TurboTax was easy and fine. The biggest thing i would say that I would change is the option to have my State Tax due be taken out the same way as my TurboTax fees.
Date published: 2022-04-05
Rated 3 out of 5 by from Turbo Tax is slipping I have been using Turbo Tax for many years now. No real changes in my status. I find Turbo Tax is becoming more complex each year. The first few years I would have rated at 5 stars. Now I would say they are down to 3.
Date published: 2022-04-05
Rated 5 out of 5 by from turbotax I've used TurboTax for years and I'm still happy trying again
Date published: 2022-04-05
Rated 5 out of 5 by from Absolutely outstand tax program Have used Turbo Tax for over 20 years now. Never had any issues with it. It's easy to use and is reasonably price. I've always gotten my refund and I am a very satisfied customer.
Date published: 2022-04-05
Rated 5 out of 5 by from Awesome Easy to file. Very helpful to file. Thank you for helping.
Date published: 2022-04-05
Rated 5 out of 5 by from Excellent and good updates! Simple to use and helpful. I really appreciated the new way to navigate between sections of my return. It also seemed easier to delete forms I started but didn't need than in earlier versions.
Date published: 2022-04-05
All TurboTax® Offerings Reviews - Page 2894