TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Awesome Taxes are made simple. Thanks, Turbo. I highly recommend it. I can do it, anyone can do it.
Date published: 2022-04-01
Rated 1 out of 5 by from Major software errors I have used TurboTax for years, but was disturbed to find that the 2021 version contains software glitches that result in significant errors in tax calculations. Had I not identified these errors, I would have overpaid several thousand $$$ in taxes. The problem areas identified (I question whether there are others) include TT's "recommended" filing status, misreporting of mortgage interest on Schedule A, and the subsequent "recommendation" to take the Standard deduction rather than Itemizing. TurboTax users should NOT assume that TT's recommendations are accurate and should test it both ways. 2021 Filers will also need to ensure that the mortgage interest amount entered in the interview process is reported correctly on Schedule A, and test both the Standard deduction AND Itemized deductions to see which produces the best results. Those filing a State return should note that charitable contribution amounts are limited if Standard deduction is used for Federal form. Equally disturbing is the fact that TurboTax appears to be aware of these software errors (Customer Support provided a "workaround" which didn't work) and continues to market this product without notifying users of these problems. I am concerned for those who significantly overpaid their taxes and have no idea that they have. It is unlikely that I will continue to use TurboTax in the future because of this years' experience.
Date published: 2022-04-01
Rated 4 out of 5 by from Easy to use and helpful tips It was very quick and easy. xxxxxxxxxxxxxxxxxxxxxxxx
Date published: 2022-04-01
Rated 5 out of 5 by from Preparation of Corp 2021 Tax return Not yet talked to a person.I hope to talk to a person soon. Hope I can understand all.
Date published: 2022-04-01
Rated 2 out of 5 by from Major problems Got latest updates. Imports didn't work. After some research on the web, found a work around for one bank. Brokerage company still didn't work. Several days later told I needed to get more updates. Finally, with another workaround managed to get all stock transactions in!!? Tried to e-file. Failed. Said I needed another update. After the update it said "Click "File'" to complete. Did so. It then said "Congratulations, you're all done!" But I wasn't. I had to click "Review" and go through that part to try to refile. This time it was successful. Good thing I didn't believe what it had said or I would have been thinking I'd filed when I hadn't. Bottom line: many major bugs! Every year it seems to get worse. I guess TurboTax has too many customers and is trying to get rid of some.
Date published: 2022-04-01
Rated 3 out of 5 by from Full Tax Software Happy that TurboTax Online Deluxe captures Federal, State, and City tax needs! I wish the return information that it pulled from last year had been accurate as I used the same software, but I'm glad I had the option to review and edit the information anyway. I think the Homestead Property Tax Credit section could be build out better (doesn't ask questions to account for multiple people living in one apartment but filing separately, or to account for rent increases). Overall it does the job!
Date published: 2022-04-01
Rated 5 out of 5 by from Highly Recomend Turbotax Worked very well and easy for my needs. Could not find if still have phone help. Would like to have that back.
Date published: 2022-04-01
Rated 5 out of 5 by from Easy to use online with online chat available. Made it painless to complete. I would tell my friends and family that using TurboTax will make the process easer.
Date published: 2022-04-01
Rated 4 out of 5 by from It is what it is... Each year we have to face the taxman (death comes but once). I'm a long, long time user of Turbo Tax products, beginning in the dark age of the 5.25" floppy disks. Filing today is quicker and easier, but challenging if you are used seeing the tax forms and schedules as you are completing them. I would give this review five stars except that you do not see your tax package until you file. I wish they had a pre-pay option.
Date published: 2022-04-01
Rated 5 out of 5 by from I Love This Platform I have been using this since I started filing my taxes.
Date published: 2022-04-01
All TurboTax® Offerings Reviews - Page 2886
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Awesome Taxes are made simple. Thanks, Turbo. I highly recommend it. I can do it, anyone can do it.
Date published: 2022-04-01
Rated 1 out of 5 by from Major software errors I have used TurboTax for years, but was disturbed to find that the 2021 version contains software glitches that result in significant errors in tax calculations. Had I not identified these errors, I would have overpaid several thousand $$$ in taxes. The problem areas identified (I question whether there are others) include TT's "recommended" filing status, misreporting of mortgage interest on Schedule A, and the subsequent "recommendation" to take the Standard deduction rather than Itemizing. TurboTax users should NOT assume that TT's recommendations are accurate and should test it both ways. 2021 Filers will also need to ensure that the mortgage interest amount entered in the interview process is reported correctly on Schedule A, and test both the Standard deduction AND Itemized deductions to see which produces the best results. Those filing a State return should note that charitable contribution amounts are limited if Standard deduction is used for Federal form. Equally disturbing is the fact that TurboTax appears to be aware of these software errors (Customer Support provided a "workaround" which didn't work) and continues to market this product without notifying users of these problems. I am concerned for those who significantly overpaid their taxes and have no idea that they have. It is unlikely that I will continue to use TurboTax in the future because of this years' experience.
Date published: 2022-04-01
Rated 4 out of 5 by from Easy to use and helpful tips It was very quick and easy. xxxxxxxxxxxxxxxxxxxxxxxx
Date published: 2022-04-01
Rated 5 out of 5 by from Preparation of Corp 2021 Tax return Not yet talked to a person.I hope to talk to a person soon. Hope I can understand all.
Date published: 2022-04-01
Rated 2 out of 5 by from Major problems Got latest updates. Imports didn't work. After some research on the web, found a work around for one bank. Brokerage company still didn't work. Several days later told I needed to get more updates. Finally, with another workaround managed to get all stock transactions in!!? Tried to e-file. Failed. Said I needed another update. After the update it said "Click "File'" to complete. Did so. It then said "Congratulations, you're all done!" But I wasn't. I had to click "Review" and go through that part to try to refile. This time it was successful. Good thing I didn't believe what it had said or I would have been thinking I'd filed when I hadn't. Bottom line: many major bugs! Every year it seems to get worse. I guess TurboTax has too many customers and is trying to get rid of some.
Date published: 2022-04-01
Rated 3 out of 5 by from Full Tax Software Happy that TurboTax Online Deluxe captures Federal, State, and City tax needs! I wish the return information that it pulled from last year had been accurate as I used the same software, but I'm glad I had the option to review and edit the information anyway. I think the Homestead Property Tax Credit section could be build out better (doesn't ask questions to account for multiple people living in one apartment but filing separately, or to account for rent increases). Overall it does the job!
Date published: 2022-04-01
Rated 5 out of 5 by from Highly Recomend Turbotax Worked very well and easy for my needs. Could not find if still have phone help. Would like to have that back.
Date published: 2022-04-01
Rated 5 out of 5 by from Easy to use online with online chat available. Made it painless to complete. I would tell my friends and family that using TurboTax will make the process easer.
Date published: 2022-04-01
Rated 4 out of 5 by from It is what it is... Each year we have to face the taxman (death comes but once). I'm a long, long time user of Turbo Tax products, beginning in the dark age of the 5.25" floppy disks. Filing today is quicker and easier, but challenging if you are used seeing the tax forms and schedules as you are completing them. I would give this review five stars except that you do not see your tax package until you file. I wish they had a pre-pay option.
Date published: 2022-04-01
Rated 5 out of 5 by from I Love This Platform I have been using this since I started filing my taxes.
Date published: 2022-04-01
All TurboTax® Offerings Reviews - Page 2886