TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Excellent Service with Turbo Tax Each expert I've spoken to has offered great communication. There were all very knowledgable and quick to answer.
Date published: 2021-04-19
Rated 5 out of 5 by from TurboTax was THE best option for me Lisa was my tax professional and was phenomenal. Use a professional, if you're not an expert.
Date published: 2021-04-19
Rated 4 out of 5 by from Been using it for years. Upset with filing fees I like the fact that TurboTax copied my information from last year's return. That's a nice time saver. Federal filing was free with the purchase the federal software. I paid $45 for the state software, I assumed it included free filing. Come to find out there was an additional $25 fee to file my state return. In short, filing my state return cost me $70 to complete and file. I feel as if I've been taken advantage of. Next year I will look for a cheaper alternative.
Date published: 2021-04-19
Rated 5 out of 5 by from Two thumbs up Great over all customer service fast process with all filing.
Date published: 2021-04-19
Rated 5 out of 5 by from TurboTax is a Livesaver! Michael, my tax specialist, was an incredible communicator. He answered all of my questions in a timely manner, which made the entire process so easy!
Date published: 2021-04-19
Rated 1 out of 5 by from This Software is GARBAGE After calling 5X (FIVE times) I'm told that "you don't know why the software won't allow me to enter my IP PIN". This is ridiculous...you claim there is a "jump-to" button under help topics, BUT THERE IS NO "JUMP-TO" button there. This is the sorriest excuse for tax software I've ever had.
Date published: 2021-04-19
Rated 5 out of 5 by from Great experience I had Ed's help through the process and he made things very easy and was very professional.
Date published: 2021-04-19
Rated 5 out of 5 by from All was good, great experience Everything was great. With all that went on last year I was not really wanting to do my taxes. This service and Liz were great
Date published: 2021-04-19
Rated 5 out of 5 by from Specialist were awesome We had three specialist help us with our taxes and the last two were awesome! DonyaMaria we had just now and she was polite , fun and knowledgeable.
Date published: 2021-04-19
Rated 5 out of 5 by from AWESOME SAVES A LOT OF TIME,ANDM ONEY EASY TO USE 111111111
Date published: 2021-04-19
All TurboTax® Offerings Reviews - Page 2880
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Excellent Service with Turbo Tax Each expert I've spoken to has offered great communication. There were all very knowledgable and quick to answer.
Date published: 2021-04-19
Rated 5 out of 5 by from TurboTax was THE best option for me Lisa was my tax professional and was phenomenal. Use a professional, if you're not an expert.
Date published: 2021-04-19
Rated 4 out of 5 by from Been using it for years. Upset with filing fees I like the fact that TurboTax copied my information from last year's return. That's a nice time saver. Federal filing was free with the purchase the federal software. I paid $45 for the state software, I assumed it included free filing. Come to find out there was an additional $25 fee to file my state return. In short, filing my state return cost me $70 to complete and file. I feel as if I've been taken advantage of. Next year I will look for a cheaper alternative.
Date published: 2021-04-19
Rated 5 out of 5 by from Two thumbs up Great over all customer service fast process with all filing.
Date published: 2021-04-19
Rated 5 out of 5 by from TurboTax is a Livesaver! Michael, my tax specialist, was an incredible communicator. He answered all of my questions in a timely manner, which made the entire process so easy!
Date published: 2021-04-19
Rated 1 out of 5 by from This Software is GARBAGE After calling 5X (FIVE times) I'm told that "you don't know why the software won't allow me to enter my IP PIN". This is ridiculous...you claim there is a "jump-to" button under help topics, BUT THERE IS NO "JUMP-TO" button there. This is the sorriest excuse for tax software I've ever had.
Date published: 2021-04-19
Rated 5 out of 5 by from Great experience I had Ed's help through the process and he made things very easy and was very professional.
Date published: 2021-04-19
Rated 5 out of 5 by from All was good, great experience Everything was great. With all that went on last year I was not really wanting to do my taxes. This service and Liz were great
Date published: 2021-04-19
Rated 5 out of 5 by from Specialist were awesome We had three specialist help us with our taxes and the last two were awesome! DonyaMaria we had just now and she was polite , fun and knowledgeable.
Date published: 2021-04-19
Rated 5 out of 5 by from AWESOME SAVES A LOT OF TIME,ANDM ONEY EASY TO USE 111111111
Date published: 2021-04-19
All TurboTax® Offerings Reviews - Page 2880