TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 1 out of 5 by from Losing a customer I have used TurboTax online for over 10 years now, but I don't expect I'll be using them again next year. While going through the Federal Review, it flagged that I needed to enter loan balances for 1098s. I go to the section and I'm unable to find where to fill it in except in the review window. Except, the review window is worthless as it just gives me the institution name. I have 3 loans with the same institution... I contacted customer service, who then transferred my call to Tax Advice where they wanted me to pay more. This was a technical problem with your application, not a tax problem. A really bad experience, where if I truly needed help more than just a field, I don't trust that I would have received it.
Date published: 2022-04-05
Rated 5 out of 5 by from Easy Peasy!! Easy! Affordable! Awesome!! I was very surprised by how easy this all was. Allowed you to correct mistakes easily.
Date published: 2022-04-05
Rated 5 out of 5 by from Super easy to use Fashawn was very helpful and made this process very easy for me as a first-time filer.
Date published: 2022-04-05
Rated 5 out of 5 by from We love Turbo Tax Very simples to use and we love it! I love that when you pay for the service you get help on your taxes before paying to file
Date published: 2022-04-05
Rated 5 out of 5 by from Simple! Super easy to use. Helpful FAQ. Great chat feature. Dont waste your monet at places like H&R Block.
Date published: 2022-04-05
Rated 5 out of 5 by from I love Turbotax TurboTax is user friendly as well as have tax experts available if needed. I always recommend it to my family and friends
Date published: 2022-04-05
Rated 5 out of 5 by from Turbo Tax Makes Taxes Not So Hard I just love that they have everything saved from year to year to help you get through doing your taxes faster.
Date published: 2022-04-05
Rated 5 out of 5 by from amazing great very easy program to use.. i would recommend to anyone i know
Date published: 2022-04-05
Rated 1 out of 5 by from Turbo tax has you pay for state returns?! Turbo tax home and business used to include phone support and free state returns. This year I had to pay for my state return and I did not have access to phone support. Disappointed with this change.
Date published: 2022-04-05
Rated 5 out of 5 by from Easy to use Simple platform, easy to use and understand Highly recommend.
Date published: 2022-04-05
All TurboTax® Offerings Reviews - Page 2852
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Losing a customer I have used TurboTax online for over 10 years now, but I don't expect I'll be using them again next year. While going through the Federal Review, it flagged that I needed to enter loan balances for 1098s. I go to the section and I'm unable to find where to fill it in except in the review window. Except, the review window is worthless as it just gives me the institution name. I have 3 loans with the same institution... I contacted customer service, who then transferred my call to Tax Advice where they wanted me to pay more. This was a technical problem with your application, not a tax problem. A really bad experience, where if I truly needed help more than just a field, I don't trust that I would have received it.
Date published: 2022-04-05
Rated 5 out of 5 by from Easy Peasy!! Easy! Affordable! Awesome!! I was very surprised by how easy this all was. Allowed you to correct mistakes easily.
Date published: 2022-04-05
Rated 5 out of 5 by from Super easy to use Fashawn was very helpful and made this process very easy for me as a first-time filer.
Date published: 2022-04-05
Rated 5 out of 5 by from We love Turbo Tax Very simples to use and we love it! I love that when you pay for the service you get help on your taxes before paying to file
Date published: 2022-04-05
Rated 5 out of 5 by from Simple! Super easy to use. Helpful FAQ. Great chat feature. Dont waste your monet at places like H&R Block.
Date published: 2022-04-05
Rated 5 out of 5 by from I love Turbotax TurboTax is user friendly as well as have tax experts available if needed. I always recommend it to my family and friends
Date published: 2022-04-05
Rated 5 out of 5 by from Turbo Tax Makes Taxes Not So Hard I just love that they have everything saved from year to year to help you get through doing your taxes faster.
Date published: 2022-04-05
Rated 5 out of 5 by from amazing great very easy program to use.. i would recommend to anyone i know
Date published: 2022-04-05
Rated 1 out of 5 by from Turbo tax has you pay for state returns?! Turbo tax home and business used to include phone support and free state returns. This year I had to pay for my state return and I did not have access to phone support. Disappointed with this change.
Date published: 2022-04-05
Rated 5 out of 5 by from Easy to use Simple platform, easy to use and understand Highly recommend.
Date published: 2022-04-05
All TurboTax® Offerings Reviews - Page 2852