TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 4 out of 5 by from Turbo Tax was not as accurate as in the past We have been using Turbo Tax for the past 22 years, except for 1 year. We generally use the Deluxe version. This year, there were too many questionable issues. The nondeductible IRA info, the HSA info & the AGI verification numbers did not transfer over correctly from 2020. Lost some of my faith in using Turbo Tax this year.
Date published: 2022-04-02
Rated 5 out of 5 by from I LOVE TURBOTAX It is a very nice and simple process to use. It cuts a lot of the headaches out of doing taxes, and it breaks down everything for you. Best part is if you have questions you can talk to live people!
Date published: 2022-04-02
Rated 5 out of 5 by from Professional They we're very nice answered my messages promptly. Very professional!
Date published: 2022-04-02
Rated 3 out of 5 by from TurboTax is awkward and NO support The live agents know nothing about how the program works or how to answer any question that is the slightest bit uncommon. The help button is very non specific and requires wading through a of irrelevant data to try to find a shred of information to help with your special situation. Don't know what a better alternative might be.
Date published: 2022-04-02
Rated 4 out of 5 by from Been using Turbo Tax for years When showing an error during review I wish I can click on it and have me taken to where the error is. I believe it used to do this but apparently not now
Date published: 2022-04-02
Rated 1 out of 5 by from Stinks!! How can you electronically submit my tax return, have it rejected because the AGI isn't the same as what was report in 2020, and ask me to resubmit when I'm looking directly at my 2020 tax return and the AGI number? Your system DOES NOT WORK!!
Date published: 2022-04-02
Rated 5 out of 5 by from Great service Great service and very professional service. I was informed about every step.
Date published: 2022-04-02
Rated 5 out of 5 by from Excellent It was easy to use and follow. I would recommend it to everyone.
Date published: 2022-04-02
Rated 5 out of 5 by from Turbo Tax back at it again It’s user friendly and quick. I use TurboTax every year and it’s never a disappointment.
Date published: 2022-04-02
Rated 2 out of 5 by from Fast and Easy and lies its really easy and that is nice. The hidden fee after hidden fee and surprise aggressive sale is not.
Date published: 2022-04-02
All TurboTax® Offerings Reviews - Page 2846
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax was not as accurate as in the past We have been using Turbo Tax for the past 22 years, except for 1 year. We generally use the Deluxe version. This year, there were too many questionable issues. The nondeductible IRA info, the HSA info & the AGI verification numbers did not transfer over correctly from 2020. Lost some of my faith in using Turbo Tax this year.
Date published: 2022-04-02
Rated 5 out of 5 by from I LOVE TURBOTAX It is a very nice and simple process to use. It cuts a lot of the headaches out of doing taxes, and it breaks down everything for you. Best part is if you have questions you can talk to live people!
Date published: 2022-04-02
Rated 5 out of 5 by from Professional They we're very nice answered my messages promptly. Very professional!
Date published: 2022-04-02
Rated 3 out of 5 by from TurboTax is awkward and NO support The live agents know nothing about how the program works or how to answer any question that is the slightest bit uncommon. The help button is very non specific and requires wading through a of irrelevant data to try to find a shred of information to help with your special situation. Don't know what a better alternative might be.
Date published: 2022-04-02
Rated 4 out of 5 by from Been using Turbo Tax for years When showing an error during review I wish I can click on it and have me taken to where the error is. I believe it used to do this but apparently not now
Date published: 2022-04-02
Rated 1 out of 5 by from Stinks!! How can you electronically submit my tax return, have it rejected because the AGI isn't the same as what was report in 2020, and ask me to resubmit when I'm looking directly at my 2020 tax return and the AGI number? Your system DOES NOT WORK!!
Date published: 2022-04-02
Rated 5 out of 5 by from Great service Great service and very professional service. I was informed about every step.
Date published: 2022-04-02
Rated 5 out of 5 by from Excellent It was easy to use and follow. I would recommend it to everyone.
Date published: 2022-04-02
Rated 5 out of 5 by from Turbo Tax back at it again It’s user friendly and quick. I use TurboTax every year and it’s never a disappointment.
Date published: 2022-04-02
Rated 2 out of 5 by from Fast and Easy and lies its really easy and that is nice. The hidden fee after hidden fee and surprise aggressive sale is not.
Date published: 2022-04-02
All TurboTax® Offerings Reviews - Page 2846