TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281629 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Continues to be my "Go To" tax service I appreciate having the online version to use since I went to Chromebook. It works extremely well and support staff are excellent and friendly.
Date published: 2021-04-21
Rated 4 out of 5 by from Reliably consistent tax information The software deals with conventional situations very well. When things are more complicated it takes more effort and some tax knowledge. I was helping my daughter with Restricted Stock Units. It took some trial and error to figure things out.
Date published: 2021-04-21
Rated 5 out of 5 by from Thanks Romona I initially decided to file by mail but changed my mind. Could not figure out how to go back and e-file. Called TurboTax and Romona fixed it in a few minutes. She was knowledgeable, fast and courteous.
Date published: 2021-04-21
Rated 5 out of 5 by from Awesome and simple Awesome to work with, Makes it easy to do, Plan to use every year
Date published: 2021-04-21
Rated 5 out of 5 by from Fantastic Very streamlined experience, beautiful user interface, and incredibly helpful for actually filing your taxes.
Date published: 2021-04-21
Rated 3 out of 5 by from A little dissapointed this year. I have not experienced this with Turbo Tax before but this year It seemed like it was trying to be TOO helpful. The questions asked were not as clear and when I saved me return at a point where I could come back later, it continued as if I had already completed the section I was on. If I didn't keep up with my progress myself, I could have possibly forgotten to enter something that was necessary.
Date published: 2021-04-21
Rated 3 out of 5 by from Needs Improvements I had a terrible time installing TurboTax Desktop. Was on the phone with support for several days with no success. Finally I decided to go into the registry and delete everything I found about TurboTax 2020 and was then successful at installing. Support had me install, uninstall, change settings etc. You should fix the program that when it is uninstalled that it cleans the registry and everything on the computer relating to the version of turbotax that is being deleted. Then I finished my return and needed Form 8833 and TurboTax does not support the form. It should be added to TurboTax. It is available in many other tax packages that are not as expensive as TurboTax.
Date published: 2021-04-21
Rated 5 out of 5 by from Awesomeness Simple....step by step luved it..nice explaining..and yes i will recommend to someone else..
Date published: 2021-04-21
Rated 5 out of 5 by from Very helpful I was very surprised to see that they got back to me so soon and helped me all the way
Date published: 2021-04-21
Rated 5 out of 5 by from Great Loved it Easy to use and fast. I was very simple to understand
Date published: 2021-04-21
All TurboTax® Offerings Reviews - Page 2789
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Continues to be my "Go To" tax service I appreciate having the online version to use since I went to Chromebook. It works extremely well and support staff are excellent and friendly.
Date published: 2021-04-21
Rated 4 out of 5 by from Reliably consistent tax information The software deals with conventional situations very well. When things are more complicated it takes more effort and some tax knowledge. I was helping my daughter with Restricted Stock Units. It took some trial and error to figure things out.
Date published: 2021-04-21
Rated 5 out of 5 by from Thanks Romona I initially decided to file by mail but changed my mind. Could not figure out how to go back and e-file. Called TurboTax and Romona fixed it in a few minutes. She was knowledgeable, fast and courteous.
Date published: 2021-04-21
Rated 5 out of 5 by from Awesome and simple Awesome to work with, Makes it easy to do, Plan to use every year
Date published: 2021-04-21
Rated 5 out of 5 by from Fantastic Very streamlined experience, beautiful user interface, and incredibly helpful for actually filing your taxes.
Date published: 2021-04-21
Rated 3 out of 5 by from A little dissapointed this year. I have not experienced this with Turbo Tax before but this year It seemed like it was trying to be TOO helpful. The questions asked were not as clear and when I saved me return at a point where I could come back later, it continued as if I had already completed the section I was on. If I didn't keep up with my progress myself, I could have possibly forgotten to enter something that was necessary.
Date published: 2021-04-21
Rated 3 out of 5 by from Needs Improvements I had a terrible time installing TurboTax Desktop. Was on the phone with support for several days with no success. Finally I decided to go into the registry and delete everything I found about TurboTax 2020 and was then successful at installing. Support had me install, uninstall, change settings etc. You should fix the program that when it is uninstalled that it cleans the registry and everything on the computer relating to the version of turbotax that is being deleted. Then I finished my return and needed Form 8833 and TurboTax does not support the form. It should be added to TurboTax. It is available in many other tax packages that are not as expensive as TurboTax.
Date published: 2021-04-21
Rated 5 out of 5 by from Awesomeness Simple....step by step luved it..nice explaining..and yes i will recommend to someone else..
Date published: 2021-04-21
Rated 5 out of 5 by from Very helpful I was very surprised to see that they got back to me so soon and helped me all the way
Date published: 2021-04-21
Rated 5 out of 5 by from Great Loved it Easy to use and fast. I was very simple to understand
Date published: 2021-04-21
All TurboTax® Offerings Reviews - Page 2789