TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 3 out of 5 by from Troubles at the beginning, but got it done! There's always a first for everything. This was the first year of being rejected, but I will say i was my fault. But not my fault I had to wait so long to get taxes done beaus of software updates. I did finally get it done and hopefully the reject notice want come again.
Date published: 2022-04-07
Rated 5 out of 5 by from Brad with TurboTax live was great!! Very helpful and easy to get answers from even on weekends! Thanks for the smooth process! Intuit is always top notch!
Date published: 2022-04-07
Rated 4 out of 5 by from Turbo Tax saved me money I am a simple person who had no idea how to do taxes. Turbo Tax took me through it step by step. It took a while, but I got through it all by myself!
Date published: 2022-04-07
Rated 5 out of 5 by from EASY TO USE I LIKED THE WALK ME THRU EVERYTHING AND MADE THE WHOLE TAX FILING PROCESS EASY
Date published: 2022-04-07
Rated 5 out of 5 by from Turbotax live was great! Was an excellent service. Would recommend highly to everyone!
Date published: 2022-04-07
Rated 1 out of 5 by from Totally inadequate help desk response re install On 2/11, I spoke with Carla P. (3rd person I talked to). I could download the software but could not install it. She tried and finally told me it was my computer's problem and she could do no more. I told her I didn't think I should have to pay an outside computer company to help me. Her reply was that I should call one of my "techie" friends, send them some screen shots and they should be able to help me. I hung up, called my computer repair folks who found the answer in about 20 minutes on your support group site. https://ttlc.intuit.com/community/taxes/discussion/turbo-tax-deluxe-2021-won-t-install/00/2389040. He hopped on my computer and had me up and running in no time. I am furious that I got no help from your staff and had to pay $75 more to get it to work. I think Intuit owes me a refund for this year's software. (I have been a loyal customer for many years.) Even if I found it on your site, it was a bit over my pay grade to handle on my own. Prior to this situation, I would have gladly given 5 stars. Help reference no. 1488667363
Date published: 2022-04-07
Rated 1 out of 5 by from I'd rather use an accountant. Turbo tax signed me up for stuff I didn't want and then charged me for it. I don't want to enter in a bunch of personal info to make sure my identity isn't stolen. They try to upsell at every corner then make it difficult to navigate around the upselling. I'm going with my accountant next year.
Date published: 2022-04-07
Rated 5 out of 5 by from Best Service ever! All questions were promptly answered, giving me full confidence regarding my taxes and my special situation. Thanks a million, to Angela and team.
Date published: 2022-04-07
Rated 5 out of 5 by from Turbo Tax is awesome! Great return! Will definitely use Turbo Tax again!
Date published: 2022-04-07
Rated 5 out of 5 by from very good product had excellent tax assistance from tax exppert during filing
Date published: 2022-04-07
All TurboTax® Offerings Reviews - Page 2754
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Troubles at the beginning, but got it done! There's always a first for everything. This was the first year of being rejected, but I will say i was my fault. But not my fault I had to wait so long to get taxes done beaus of software updates. I did finally get it done and hopefully the reject notice want come again.
Date published: 2022-04-07
Rated 5 out of 5 by from Brad with TurboTax live was great!! Very helpful and easy to get answers from even on weekends! Thanks for the smooth process! Intuit is always top notch!
Date published: 2022-04-07
Rated 4 out of 5 by from Turbo Tax saved me money I am a simple person who had no idea how to do taxes. Turbo Tax took me through it step by step. It took a while, but I got through it all by myself!
Date published: 2022-04-07
Rated 5 out of 5 by from EASY TO USE I LIKED THE WALK ME THRU EVERYTHING AND MADE THE WHOLE TAX FILING PROCESS EASY
Date published: 2022-04-07
Rated 5 out of 5 by from Turbotax live was great! Was an excellent service. Would recommend highly to everyone!
Date published: 2022-04-07
Rated 1 out of 5 by from Totally inadequate help desk response re install On 2/11, I spoke with Carla P. (3rd person I talked to). I could download the software but could not install it. She tried and finally told me it was my computer's problem and she could do no more. I told her I didn't think I should have to pay an outside computer company to help me. Her reply was that I should call one of my "techie" friends, send them some screen shots and they should be able to help me. I hung up, called my computer repair folks who found the answer in about 20 minutes on your support group site. https://ttlc.intuit.com/community/taxes/discussion/turbo-tax-deluxe-2021-won-t-install/00/2389040. He hopped on my computer and had me up and running in no time. I am furious that I got no help from your staff and had to pay $75 more to get it to work. I think Intuit owes me a refund for this year's software. (I have been a loyal customer for many years.) Even if I found it on your site, it was a bit over my pay grade to handle on my own. Prior to this situation, I would have gladly given 5 stars. Help reference no. 1488667363
Date published: 2022-04-07
Rated 1 out of 5 by from I'd rather use an accountant. Turbo tax signed me up for stuff I didn't want and then charged me for it. I don't want to enter in a bunch of personal info to make sure my identity isn't stolen. They try to upsell at every corner then make it difficult to navigate around the upselling. I'm going with my accountant next year.
Date published: 2022-04-07
Rated 5 out of 5 by from Best Service ever! All questions were promptly answered, giving me full confidence regarding my taxes and my special situation. Thanks a million, to Angela and team.
Date published: 2022-04-07
Rated 5 out of 5 by from Turbo Tax is awesome! Great return! Will definitely use Turbo Tax again!
Date published: 2022-04-07
Rated 5 out of 5 by from very good product had excellent tax assistance from tax exppert during filing
Date published: 2022-04-07
All TurboTax® Offerings Reviews - Page 2754