TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Easy to use Easy to use can't wait to file again next year with turbo tax
Date published: 2022-04-07
Rated 3 out of 5 by from Numbers didn’t seem to add up The tax refund numbers it was giving me at the start of the review was not even close to the ending number the tax expert was very slow and took way to long to respond and to actually get what was asked answered or to get a requested phone call that came 14hrs plus later
Date published: 2022-04-07
Rated 4 out of 5 by from Overall I would still recommend to friends I have been and remain a multi year loyal, happy turbotax client. This is the first year I've had any issues My first tax expert literally disappeared. We had a phone call scheduled. She did not show up for the call, and then radio silent for the following week or so. It took days to finally get assigned to a new expert. Actually two experts contacted me. One said I would have to reload all documents and start over. Then, Kimberly came on, said she had all my history, and completed my return. Kimberly said she had a couple of issues or questions and would get back to me. She also now is gone and nonresponsive. It does appear she has completed my return, so I'll go with that. My only issue is that experts should be more responsive and not tend to disappear. All in all I think turbotax is good, I plan to continue using and recommending the service.
Date published: 2022-04-07
Rated 2 out of 5 by from Way too expensive I have 1099-B's because I have an investment account that pays the fees by selling shares. So to pay sixty whole dollars in investing fees I have to pay $90 to use "Premier" because other versions don't support 1099-B's. Then every five screens I'm asked if I want to pay even MORE money for extra services I don't want, and then charged $50 to do one whole state return that just plugs in the numbers from Federal. I'm seriously considering just filling out the forms myself next year. It's not THAT inconvenient. Plus the software has bugs I have to work around, anyway.
Date published: 2022-04-07
Rated 5 out of 5 by from ALWAYS GREAT! DOWNLOAD FOR MY MAC AIR WAS UNEVENTFUL. AS ALWAYS COMPLETING MY TAXES WAS STRAIGHTFORWARD, EASY AND ACCURATE. TT IS THE ABSOLUTRE BEST TAX PREP SOFTWEAR. ANYONE WITH AN ELEMENTARY EDUCATION SHOULD BE ABLE TO DO THEIR OWN TAXES USING TURBOTAX.
Date published: 2022-04-07
Rated 5 out of 5 by from 20 years in a row! TurboTax has everything (and I mean everything) that I need to confidently prep my tax returns every year. I love it!
Date published: 2022-04-07
Rated 5 out of 5 by from Another Year Down! I've been using TurboTax since the 1980's. I tried other software programs, but they were either not as intuitive or would not upload files from TurboTax to start the next year's returns despite saying so. In addition, Turbotax does a nice job of carrying over information from last year that might lead to an additional deduction. I am a loyal customer as a result.
Date published: 2022-04-07
Rated 5 out of 5 by from Turbo Tax is awesome As always, very good service! Thanks to everyone who assisted
Date published: 2022-04-07
Rated 4 out of 5 by from I Have Used TurboTax for More than 20 Years I was satisfied with my service One thing is missing. I did not see an option to print my return. I like to keep a record of my tax return and will contact TurboTax about that issue.
Date published: 2022-04-07
Rated 4 out of 5 by from Pretty dang good Fast and easy . Love it enjoyed the details and help
Date published: 2022-04-07
All TurboTax® Offerings Reviews - Page 2715
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to use Easy to use can't wait to file again next year with turbo tax
Date published: 2022-04-07
Rated 3 out of 5 by from Numbers didn’t seem to add up The tax refund numbers it was giving me at the start of the review was not even close to the ending number the tax expert was very slow and took way to long to respond and to actually get what was asked answered or to get a requested phone call that came 14hrs plus later
Date published: 2022-04-07
Rated 4 out of 5 by from Overall I would still recommend to friends I have been and remain a multi year loyal, happy turbotax client. This is the first year I've had any issues My first tax expert literally disappeared. We had a phone call scheduled. She did not show up for the call, and then radio silent for the following week or so. It took days to finally get assigned to a new expert. Actually two experts contacted me. One said I would have to reload all documents and start over. Then, Kimberly came on, said she had all my history, and completed my return. Kimberly said she had a couple of issues or questions and would get back to me. She also now is gone and nonresponsive. It does appear she has completed my return, so I'll go with that. My only issue is that experts should be more responsive and not tend to disappear. All in all I think turbotax is good, I plan to continue using and recommending the service.
Date published: 2022-04-07
Rated 2 out of 5 by from Way too expensive I have 1099-B's because I have an investment account that pays the fees by selling shares. So to pay sixty whole dollars in investing fees I have to pay $90 to use "Premier" because other versions don't support 1099-B's. Then every five screens I'm asked if I want to pay even MORE money for extra services I don't want, and then charged $50 to do one whole state return that just plugs in the numbers from Federal. I'm seriously considering just filling out the forms myself next year. It's not THAT inconvenient. Plus the software has bugs I have to work around, anyway.
Date published: 2022-04-07
Rated 5 out of 5 by from ALWAYS GREAT! DOWNLOAD FOR MY MAC AIR WAS UNEVENTFUL. AS ALWAYS COMPLETING MY TAXES WAS STRAIGHTFORWARD, EASY AND ACCURATE. TT IS THE ABSOLUTRE BEST TAX PREP SOFTWEAR. ANYONE WITH AN ELEMENTARY EDUCATION SHOULD BE ABLE TO DO THEIR OWN TAXES USING TURBOTAX.
Date published: 2022-04-07
Rated 5 out of 5 by from 20 years in a row! TurboTax has everything (and I mean everything) that I need to confidently prep my tax returns every year. I love it!
Date published: 2022-04-07
Rated 5 out of 5 by from Another Year Down! I've been using TurboTax since the 1980's. I tried other software programs, but they were either not as intuitive or would not upload files from TurboTax to start the next year's returns despite saying so. In addition, Turbotax does a nice job of carrying over information from last year that might lead to an additional deduction. I am a loyal customer as a result.
Date published: 2022-04-07
Rated 5 out of 5 by from Turbo Tax is awesome As always, very good service! Thanks to everyone who assisted
Date published: 2022-04-07
Rated 4 out of 5 by from I Have Used TurboTax for More than 20 Years I was satisfied with my service One thing is missing. I did not see an option to print my return. I like to keep a record of my tax return and will contact TurboTax about that issue.
Date published: 2022-04-07
Rated 4 out of 5 by from Pretty dang good Fast and easy . Love it enjoyed the details and help
Date published: 2022-04-07
All TurboTax® Offerings Reviews - Page 2715