TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 2 out of 5 by from Problems transferring between online and download I spent hours trying to figure out how to transfer my online completed return into the turbotax download I purchased at Costco. It was not clear on the package that they were not compatible. I called customer service and it was not helpful.
Date published: 2022-04-05
Rated 4 out of 5 by from Easy to file I like this site, I've always used it and so have my parents. I just dont like the prices of the services. Particularly the $40 fee to take the money from the refund. That's excessive.
Date published: 2022-04-05
Rated 5 out of 5 by from Full Service tax prep online! Love that I was able to get it all done for me from home! And Karen was great-- a true expert who dug through my data to get me every dollar possible.
Date published: 2022-04-05
Rated 5 out of 5 by from Who loves taxes anyway? Not much to say, fairly easy to follow. Had some minor issues but still done in a couple of hours.
Date published: 2022-04-05
Rated 4 out of 5 by from Went smoothly this year Filing our 2021 taxes went smoothly this year, unlike our 2020 taxes where Turbo Tax messed up our Pennsylvania return and did not include one of our businesses, thus causing me to have to append the state taxes. The instructions are still not very clear on some special situations such as where to find the numbers and where to put them in adoption credits. I wish there was a way to see the forms as they are being filled in without having to wait until the very end of the filing process. Turbo Tax used to allow a running view of all the forms and easy access to them at any point.
Date published: 2022-04-05
Rated 5 out of 5 by from TurboTax using a live expert is great! Amy, my live expert, is wonderful! If I have a chance I will request her next year.
Date published: 2022-04-05
Rated 5 out of 5 by from live help is the best I had an issue with my 8915F. spoke to Laurie from support and she was able to look into my account and help me resolve the issues on these forms. she even helped answer questions I have pertaining for next year.
Date published: 2022-04-05
Rated 3 out of 5 by from Good but unfairly expensive for self employed It's pretty clear and convenient software, but significantly overpriced, especially for people with small AGI. I work on 4 jobs and have 20k AGI and I am forced to pay hundreds of dollars for TurboTax. This is not a fair price. I will probably consider other software next year.
Date published: 2022-04-05
Rated 1 out of 5 by from So Difficult For No REASON!!! Trying to file separate state returns is ridiculous! I filed a joint federal, then it wouldn't accept the state (WHICH I ALREADY PAID FOR!). Then I had to create a whole new account to file a separate state. Then once I got to the end, I couldn't e-file it because I wasn't trying to actually file the married-filing separate federal "mock" I created. It will not let you select "I already e-filed my federal" or have the option to delete the federal and file the state only. I tried the help feature - what a joke. It took me about 2 hours and I ended up having to print/ mail them anyhow. Next year I look for a different company that is more military friendly. Disappointed, TurboTax.
Date published: 2022-04-05
Rated 5 out of 5 by from TurboTax was extremely convenient I was hesitant at first, being the firat time I was doing this on my own, but it turned out to be an extremely helpful and wonderful experience.
Date published: 2022-04-05
All TurboTax® Offerings Reviews - Page 2592
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Problems transferring between online and download I spent hours trying to figure out how to transfer my online completed return into the turbotax download I purchased at Costco. It was not clear on the package that they were not compatible. I called customer service and it was not helpful.
Date published: 2022-04-05
Rated 4 out of 5 by from Easy to file I like this site, I've always used it and so have my parents. I just dont like the prices of the services. Particularly the $40 fee to take the money from the refund. That's excessive.
Date published: 2022-04-05
Rated 5 out of 5 by from Full Service tax prep online! Love that I was able to get it all done for me from home! And Karen was great-- a true expert who dug through my data to get me every dollar possible.
Date published: 2022-04-05
Rated 5 out of 5 by from Who loves taxes anyway? Not much to say, fairly easy to follow. Had some minor issues but still done in a couple of hours.
Date published: 2022-04-05
Rated 4 out of 5 by from Went smoothly this year Filing our 2021 taxes went smoothly this year, unlike our 2020 taxes where Turbo Tax messed up our Pennsylvania return and did not include one of our businesses, thus causing me to have to append the state taxes. The instructions are still not very clear on some special situations such as where to find the numbers and where to put them in adoption credits. I wish there was a way to see the forms as they are being filled in without having to wait until the very end of the filing process. Turbo Tax used to allow a running view of all the forms and easy access to them at any point.
Date published: 2022-04-05
Rated 5 out of 5 by from TurboTax using a live expert is great! Amy, my live expert, is wonderful! If I have a chance I will request her next year.
Date published: 2022-04-05
Rated 5 out of 5 by from live help is the best I had an issue with my 8915F. spoke to Laurie from support and she was able to look into my account and help me resolve the issues on these forms. she even helped answer questions I have pertaining for next year.
Date published: 2022-04-05
Rated 3 out of 5 by from Good but unfairly expensive for self employed It's pretty clear and convenient software, but significantly overpriced, especially for people with small AGI. I work on 4 jobs and have 20k AGI and I am forced to pay hundreds of dollars for TurboTax. This is not a fair price. I will probably consider other software next year.
Date published: 2022-04-05
Rated 1 out of 5 by from So Difficult For No REASON!!! Trying to file separate state returns is ridiculous! I filed a joint federal, then it wouldn't accept the state (WHICH I ALREADY PAID FOR!). Then I had to create a whole new account to file a separate state. Then once I got to the end, I couldn't e-file it because I wasn't trying to actually file the married-filing separate federal "mock" I created. It will not let you select "I already e-filed my federal" or have the option to delete the federal and file the state only. I tried the help feature - what a joke. It took me about 2 hours and I ended up having to print/ mail them anyhow. Next year I look for a different company that is more military friendly. Disappointed, TurboTax.
Date published: 2022-04-05
Rated 5 out of 5 by from TurboTax was extremely convenient I was hesitant at first, being the firat time I was doing this on my own, but it turned out to be an extremely helpful and wonderful experience.
Date published: 2022-04-05
All TurboTax® Offerings Reviews - Page 2592