TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281681 reviews)
Star ratings are from 2021
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Rated 1 out of 5 by from turbo tax upsetting that we had to pay a processing fee when we already paid for the software. IF we wanted to pay a fee we would go to a professional tax consultant to prepare our taxes for us and spend their own time doing so- considering other options for next tax season
Date published: 2021-05-09
Rated 5 out of 5 by from love turbo tax love using turbo tax. have used for years and will continue to use in the future
Date published: 2021-05-09
Rated 5 out of 5 by from Works great Had no problems what so ever with the program. The help program answers any question.
Date published: 2021-05-09
Rated 5 out of 5 by from Convenient TurboTax is pretty easy and convenient to use when you're in a rush, 100% recommended.
Date published: 2021-05-09
Rated 4 out of 5 by from OK, but made errors NJ W2 had FLI tax listed as income tax. I went through the convoluted TT instructions to clean this up. At some later point I changed my state medical deduction. TT proceeded to undo the W2 cleanup behind my back. I only discovered the problem as I was about to hit the final E-file button, when TT warned me of a problem. I fixed it somewhat but I got yelled at again because the I didn't properly delete the phantom W2 or something. Please clean this up for next year. I'm sure my employer wasn't the only company to get this wrong, since they have a 3rd party do this work for them
Date published: 2021-05-09
Rated 3 out of 5 by from E-FILING for Federal and one state should be free We have been using Turbo tax for many years now. We like the ease of the program. We have watch the price increases over the years and we understand business. However, The charges for e-filing for one state is excessive and takes advantage of our desire to get our refunds fast. I only use it if getting a refund but I still feel that at least one state should be free !
Date published: 2021-05-09
Rated 5 out of 5 by from Easy To Use I like the new updates. I thought it was a lot user friendlier then it use to be.
Date published: 2021-05-09
Rated 5 out of 5 by from The is very helpful I hada problem in the middle of doing my taxes and went to the help center and got intact with a live person and she was able to get me pass the block I was hitting.
Date published: 2021-05-09
Rated 1 out of 5 by from No reason to force me to pay $90 There is absolutely no reason to lock me in and then force me to pay $90 for a standard tax feature. I'll be leaving next year, no doubt.
Date published: 2021-05-09
Rated 5 out of 5 by from 2020 tax help Our advisor Erika was excellent help. I would recommend her to anyone.
Date published: 2021-05-09
All TurboTax® Offerings Reviews - Page 2524
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from turbo tax upsetting that we had to pay a processing fee when we already paid for the software. IF we wanted to pay a fee we would go to a professional tax consultant to prepare our taxes for us and spend their own time doing so- considering other options for next tax season
Date published: 2021-05-09
Rated 5 out of 5 by from love turbo tax love using turbo tax. have used for years and will continue to use in the future
Date published: 2021-05-09
Rated 5 out of 5 by from Works great Had no problems what so ever with the program. The help program answers any question.
Date published: 2021-05-09
Rated 5 out of 5 by from Convenient TurboTax is pretty easy and convenient to use when you're in a rush, 100% recommended.
Date published: 2021-05-09
Rated 4 out of 5 by from OK, but made errors NJ W2 had FLI tax listed as income tax. I went through the convoluted TT instructions to clean this up. At some later point I changed my state medical deduction. TT proceeded to undo the W2 cleanup behind my back. I only discovered the problem as I was about to hit the final E-file button, when TT warned me of a problem. I fixed it somewhat but I got yelled at again because the I didn't properly delete the phantom W2 or something. Please clean this up for next year. I'm sure my employer wasn't the only company to get this wrong, since they have a 3rd party do this work for them
Date published: 2021-05-09
Rated 3 out of 5 by from E-FILING for Federal and one state should be free We have been using Turbo tax for many years now. We like the ease of the program. We have watch the price increases over the years and we understand business. However, The charges for e-filing for one state is excessive and takes advantage of our desire to get our refunds fast. I only use it if getting a refund but I still feel that at least one state should be free !
Date published: 2021-05-09
Rated 5 out of 5 by from Easy To Use I like the new updates. I thought it was a lot user friendlier then it use to be.
Date published: 2021-05-09
Rated 5 out of 5 by from The is very helpful I hada problem in the middle of doing my taxes and went to the help center and got intact with a live person and she was able to get me pass the block I was hitting.
Date published: 2021-05-09
Rated 1 out of 5 by from No reason to force me to pay $90 There is absolutely no reason to lock me in and then force me to pay $90 for a standard tax feature. I'll be leaving next year, no doubt.
Date published: 2021-05-09
Rated 5 out of 5 by from 2020 tax help Our advisor Erika was excellent help. I would recommend her to anyone.
Date published: 2021-05-09
All TurboTax® Offerings Reviews - Page 2524