TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

(4.6/5 | 294025 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from You extort people Your entire business model is based on extorting people into needing your product. We see you
Date published: 2022-04-11
Rated 4 out of 5 by from Software is excellent, experts are disappointing The turbotax software is great, empowered me to file my own tax return. Unfortunately I didnt get any support form the so called experts, who almost never were able to answer my questions. Hope they invest in better advisors. Further, I had originally signed up for full service, had discussion with the tax expert, uploaded all the requested documents. The expert decided to drop me midway, didnt have to courtsey to inform me that she was not preparing my taxes, while I waited to here from her. Consequently I lost a month. The good thing is that I ended up preparing my returns on my own with no support, and that makes me feel confident and in control!
Date published: 2022-04-11
Rated 5 out of 5 by from great Easy to use and quickly done. Used them for years,
Date published: 2022-04-11
Rated 3 out of 5 by from Turbo Tax added state fee should include e-filing! Unhappy! -- I have generally been satisfied with Turbo Tax (over ten years). However, this year, I had to add an additional state. I believed the $45 up-charge I paid would also include the e-filing fee...but no! That would have cost me another $25, nearly doubling my original cost by $70. That state is now on its way somewhere in a truck.
Date published: 2022-04-11
Rated 5 out of 5 by from Super easy to use! The questions it asks are simple and easy to understand. Most people will love the way it makes it quick and easy to file your taxes. Just make sure you have all of your information handy before you start (i.e. Driver's License, Tax Forms from employment, etc.)
Date published: 2022-04-11
Rated 4 out of 5 by from CONVENIENT HARD THINKING NEEDED. I needed assistance to understand instructions.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo tax Easy to use turbo tax efficient and quick too try it
Date published: 2022-04-11
Rated 1 out of 5 by from Lots of error messages requiring me to restart I received many error messages which required me to restart my computer and restart Turbo Tax.
Date published: 2022-04-11
Rated 5 out of 5 by from Great!! Very easy!It helped me a lot.Organized very well and couldn't ask for better.
Date published: 2022-04-11
Rated 2 out of 5 by from The 2021 app is really subpar Entering W2s is incredibly cumbersome and unbelievably slow. I read many forum complaints about this same issue and it is widespread. There were phantom entries from last years return showing up on this years return that I had to go into form view and remove the forms to remove the amounts. This is after answering that I didn't have any entries for the form because it was only applicable in the prior year. The lists of expenses should be retained from the prior year. This would make the entry much simpler - instead of making us re-enter the same expense categories again.
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 2524
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from You extort people Your entire business model is based on extorting people into needing your product. We see you
Date published: 2022-04-11
Rated 4 out of 5 by from Software is excellent, experts are disappointing The turbotax software is great, empowered me to file my own tax return. Unfortunately I didnt get any support form the so called experts, who almost never were able to answer my questions. Hope they invest in better advisors. Further, I had originally signed up for full service, had discussion with the tax expert, uploaded all the requested documents. The expert decided to drop me midway, didnt have to courtsey to inform me that she was not preparing my taxes, while I waited to here from her. Consequently I lost a month. The good thing is that I ended up preparing my returns on my own with no support, and that makes me feel confident and in control!
Date published: 2022-04-11
Rated 5 out of 5 by from great Easy to use and quickly done. Used them for years,
Date published: 2022-04-11
Rated 3 out of 5 by from Turbo Tax added state fee should include e-filing! Unhappy! -- I have generally been satisfied with Turbo Tax (over ten years). However, this year, I had to add an additional state. I believed the $45 up-charge I paid would also include the e-filing fee...but no! That would have cost me another $25, nearly doubling my original cost by $70. That state is now on its way somewhere in a truck.
Date published: 2022-04-11
Rated 5 out of 5 by from Super easy to use! The questions it asks are simple and easy to understand. Most people will love the way it makes it quick and easy to file your taxes. Just make sure you have all of your information handy before you start (i.e. Driver's License, Tax Forms from employment, etc.)
Date published: 2022-04-11
Rated 4 out of 5 by from CONVENIENT HARD THINKING NEEDED. I needed assistance to understand instructions.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo tax Easy to use turbo tax efficient and quick too try it
Date published: 2022-04-11
Rated 1 out of 5 by from Lots of error messages requiring me to restart I received many error messages which required me to restart my computer and restart Turbo Tax.
Date published: 2022-04-11
Rated 5 out of 5 by from Great!! Very easy!It helped me a lot.Organized very well and couldn't ask for better.
Date published: 2022-04-11
Rated 2 out of 5 by from The 2021 app is really subpar Entering W2s is incredibly cumbersome and unbelievably slow. I read many forum complaints about this same issue and it is widespread. There were phantom entries from last years return showing up on this years return that I had to go into form view and remove the forms to remove the amounts. This is after answering that I didn't have any entries for the form because it was only applicable in the prior year. The lists of expenses should be retained from the prior year. This would make the entry much simpler - instead of making us re-enter the same expense categories again.
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 2524