TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Simple and Easy Just refinanced my home, got stimulus checks this year, and felt like I was swimming in tax forms. I love how Turbo Tax just walks you from one to the next…no stress and so easy. Use it every year!
Date published: 2022-04-06
Rated 5 out of 5 by from VERY HAPPY WITH TURBO TAX. AWESOME PRODUCT Turbo Tax is the best product I have ever used. Errors were caught quickly and fixed.
Date published: 2022-04-06
Rated 4 out of 5 by from Great experience Great product. Friendly and knowledgeable support staff!
Date published: 2022-04-06
Rated 1 out of 5 by from problems some screens under deductions would not let me enter amounts. talked with a 2 different agents and nothing resolved. i have filed with turbo tax several years and never had this problem.
Date published: 2022-04-06
Rated 5 out of 5 by from TurboTax was quick and easy TurboTax was so easy to use. It is just a plug and plot system where it asks you the most simplistic questions as to where you should input your tax information. It was easy to comprehend and get the most out of my taxes! Highly recommend, although I will be filing my taxes on my own next year.
Date published: 2022-04-06
Rated 5 out of 5 by from Extremely User Friendly and completely thorough! Year after Year it makes preparing and filing taxes very understandable and easy, while at the same time walking me through the process is like taking an online tax course ... where can you get a Tax/Business and Home education while saving money in time and preparation. It is fantastic
Date published: 2022-04-06
Rated 1 out of 5 by from Won't use TurboTax again! Had several issues with the software which prolonged the process. Software had multiple issues saving - sometimes it worked, sometimes it didn't. Support didn't respond to our request for assistance. Software requested an "update" which overwrote our initial return ~45% complete at the time. The data imports didn't work. We will not use TurboTax again.
Date published: 2022-04-06
Rated 5 out of 5 by from Turbo tax live is made Easy! I was initially worried about submitting documents and pertinent info, but their system is easy to use and the experts can communicate quickly with you. It made a stressful experience easier.
Date published: 2022-04-06
Rated 4 out of 5 by from Turbo Tax is Awesome Not sure how many years I've been using Turbo Tax, but it is many at this point. Some new changes this year made it much easier than years past. Always worth paying just a bit more to have access to talking with tax experts. I utilize them any chance I get. Thank you for another year of helping me complete my Boring Taxes.
Date published: 2022-04-06
Rated 1 out of 5 by from Disappointing, switching to another service Thrice in a row Intuit has made things unintuitive with the intent of charging people for services they do not need. Two years ago, I did my return online to find out that there is no actual free return option for state and since I already paid and submitted the return, Intuit refused to provide a refund. Last year I got around this by purchasing a Desktop copy from Costco, the only issue was check out kept looping around and around trying to force me to buy premium services and audit protection, both of wish I do not need or want. This year, instead of a looping series of prompts there is a misleading prompt stating if you want to e-file and use your refund to pay for the "free" state return that I thought was coming with this software when I bought it via Amazon.com, I need to pay for the premium service. Turns out, if you just pay with your credit card you don't have to do this. Intuit, stop doing this. If you need more money, charge more up front for your software. Don't force customers to pay for services or benefits they do not want or need. Not coming back.
Date published: 2022-04-06
All TurboTax® Offerings Reviews - Page 2474
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Simple and Easy Just refinanced my home, got stimulus checks this year, and felt like I was swimming in tax forms. I love how Turbo Tax just walks you from one to the next…no stress and so easy. Use it every year!
Date published: 2022-04-06
Rated 5 out of 5 by from VERY HAPPY WITH TURBO TAX. AWESOME PRODUCT Turbo Tax is the best product I have ever used. Errors were caught quickly and fixed.
Date published: 2022-04-06
Rated 4 out of 5 by from Great experience Great product. Friendly and knowledgeable support staff!
Date published: 2022-04-06
Rated 1 out of 5 by from problems some screens under deductions would not let me enter amounts. talked with a 2 different agents and nothing resolved. i have filed with turbo tax several years and never had this problem.
Date published: 2022-04-06
Rated 5 out of 5 by from TurboTax was quick and easy TurboTax was so easy to use. It is just a plug and plot system where it asks you the most simplistic questions as to where you should input your tax information. It was easy to comprehend and get the most out of my taxes! Highly recommend, although I will be filing my taxes on my own next year.
Date published: 2022-04-06
Rated 5 out of 5 by from Extremely User Friendly and completely thorough! Year after Year it makes preparing and filing taxes very understandable and easy, while at the same time walking me through the process is like taking an online tax course ... where can you get a Tax/Business and Home education while saving money in time and preparation. It is fantastic
Date published: 2022-04-06
Rated 1 out of 5 by from Won't use TurboTax again! Had several issues with the software which prolonged the process. Software had multiple issues saving - sometimes it worked, sometimes it didn't. Support didn't respond to our request for assistance. Software requested an "update" which overwrote our initial return ~45% complete at the time. The data imports didn't work. We will not use TurboTax again.
Date published: 2022-04-06
Rated 5 out of 5 by from Turbo tax live is made Easy! I was initially worried about submitting documents and pertinent info, but their system is easy to use and the experts can communicate quickly with you. It made a stressful experience easier.
Date published: 2022-04-06
Rated 4 out of 5 by from Turbo Tax is Awesome Not sure how many years I've been using Turbo Tax, but it is many at this point. Some new changes this year made it much easier than years past. Always worth paying just a bit more to have access to talking with tax experts. I utilize them any chance I get. Thank you for another year of helping me complete my Boring Taxes.
Date published: 2022-04-06
Rated 1 out of 5 by from Disappointing, switching to another service Thrice in a row Intuit has made things unintuitive with the intent of charging people for services they do not need. Two years ago, I did my return online to find out that there is no actual free return option for state and since I already paid and submitted the return, Intuit refused to provide a refund. Last year I got around this by purchasing a Desktop copy from Costco, the only issue was check out kept looping around and around trying to force me to buy premium services and audit protection, both of wish I do not need or want. This year, instead of a looping series of prompts there is a misleading prompt stating if you want to e-file and use your refund to pay for the "free" state return that I thought was coming with this software when I bought it via Amazon.com, I need to pay for the premium service. Turns out, if you just pay with your credit card you don't have to do this. Intuit, stop doing this. If you need more money, charge more up front for your software. Don't force customers to pay for services or benefits they do not want or need. Not coming back.
Date published: 2022-04-06
All TurboTax® Offerings Reviews - Page 2474