TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 2 out of 5 by from Just fine, below expectations The positives were that working online with TuboTax was easy and relatively quick. I found Jackie, who onboarded me, to be especially helpful because you needed some documents that I did not know where they were and she helped me find them. However, I initially wanted to work with TurboTax because my taxes were simple this year, and you market your service as free for simple filings. But it seems that anyone with anything more than a W-2 is considered deluxe. I find that to be disingenuous. For instance, I had nothing extra other than an HSA and a small amount of savings account interest. Those are very basic things that just about any wage earner would have. I do not even own a home, nor did I sell any stocks this year. The portion of the population that likely could qualify for your truly free service is exceedingly small, and I feel funny that after having gone through the service that was marketed to me as free with your promotion, I still ended up paying over $250. In addition, when I inquired with customer service about this, they did not have any information, which added to my stress and confusion.
Date published: 2022-04-07
Rated 3 out of 5 by from TurboTax Deluxe Good but Still Needs Work Need to focus more on seniors. Make it easier to find answers. I know, but make it fun.
Date published: 2022-04-07
Rated 5 out of 5 by from Made it easy Pretty thorough...will be using again...I'll review my finances as well...
Date published: 2022-04-07
Rated 3 out of 5 by from I'm getting disillusioned with TurboTax Had to enter the data twice. The first time was rejected for a "corrupt file". Didn't download the previous year's return, so I had to start all over. Not acceptable.
Date published: 2022-04-07
Rated 5 out of 5 by from Easy I have finished my taxesot easily using expert advice to file.
Date published: 2022-04-07
Rated 5 out of 5 by from TurboTax is extremely helpful I worked with Scott who was knowledgeable, efficient, transparent, and friendly. He answered all of my questions in a professional manner and took the time to understand my questions and concerns. Very appreciative of the time he spent with me getting everything done right.
Date published: 2022-04-07
Rated 5 out of 5 by from Especially NOW turbotax is simple and safe! I would not have been aware of ANY stimulus money coming to me if it weren't for turbotax.
Date published: 2022-04-07
Rated 5 out of 5 by from Worth the extra for expert advice. I have used Turbo Tax products to prepare our tax returns for at least ten years now. This is the first time we have utilized Turbo Tax Full Service. It was worth it to have an expert available for all our tax questions and to do the work for us.
Date published: 2022-04-07
Rated 5 out of 5 by from Taxes Done 2hrs! The only way to go for me. No appointments or papers to carry around.
Date published: 2022-04-07
Rated 5 out of 5 by from Easy to use Easy to use can't wait to file again next year with turbo tax
Date published: 2022-04-07
All TurboTax® Offerings Reviews - Page 2412
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Just fine, below expectations The positives were that working online with TuboTax was easy and relatively quick. I found Jackie, who onboarded me, to be especially helpful because you needed some documents that I did not know where they were and she helped me find them. However, I initially wanted to work with TurboTax because my taxes were simple this year, and you market your service as free for simple filings. But it seems that anyone with anything more than a W-2 is considered deluxe. I find that to be disingenuous. For instance, I had nothing extra other than an HSA and a small amount of savings account interest. Those are very basic things that just about any wage earner would have. I do not even own a home, nor did I sell any stocks this year. The portion of the population that likely could qualify for your truly free service is exceedingly small, and I feel funny that after having gone through the service that was marketed to me as free with your promotion, I still ended up paying over $250. In addition, when I inquired with customer service about this, they did not have any information, which added to my stress and confusion.
Date published: 2022-04-07
Rated 3 out of 5 by from TurboTax Deluxe Good but Still Needs Work Need to focus more on seniors. Make it easier to find answers. I know, but make it fun.
Date published: 2022-04-07
Rated 5 out of 5 by from Made it easy Pretty thorough...will be using again...I'll review my finances as well...
Date published: 2022-04-07
Rated 3 out of 5 by from I'm getting disillusioned with TurboTax Had to enter the data twice. The first time was rejected for a "corrupt file". Didn't download the previous year's return, so I had to start all over. Not acceptable.
Date published: 2022-04-07
Rated 5 out of 5 by from Easy I have finished my taxesot easily using expert advice to file.
Date published: 2022-04-07
Rated 5 out of 5 by from TurboTax is extremely helpful I worked with Scott who was knowledgeable, efficient, transparent, and friendly. He answered all of my questions in a professional manner and took the time to understand my questions and concerns. Very appreciative of the time he spent with me getting everything done right.
Date published: 2022-04-07
Rated 5 out of 5 by from Especially NOW turbotax is simple and safe! I would not have been aware of ANY stimulus money coming to me if it weren't for turbotax.
Date published: 2022-04-07
Rated 5 out of 5 by from Worth the extra for expert advice. I have used Turbo Tax products to prepare our tax returns for at least ten years now. This is the first time we have utilized Turbo Tax Full Service. It was worth it to have an expert available for all our tax questions and to do the work for us.
Date published: 2022-04-07
Rated 5 out of 5 by from Taxes Done 2hrs! The only way to go for me. No appointments or papers to carry around.
Date published: 2022-04-07
Rated 5 out of 5 by from Easy to use Easy to use can't wait to file again next year with turbo tax
Date published: 2022-04-07
All TurboTax® Offerings Reviews - Page 2412