TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from I Love Turbo Tax! I have been using Turbo Tax for years. It makes it so simple by retaining my information year after year!
Date published: 2021-04-25
Rated 5 out of 5 by from User friendly This was our first time filing with turbotax. The format was easy to use and the live help feature was great!
Date published: 2021-04-25
Rated 4 out of 5 by from Overall this program is reasonable to use Very disappointed in being told I would have to pay for my state return even though it says I have one free state. A free state when all the information is transferred from federal and little is need to complete the state. So not sure I would spend the added cost for this program since I am being charge more for the state or have to file it again on state site that is free, just more time consuming. So I feel your product is not as good since it's more abut selling. Just disappointed.
Date published: 2021-04-25
Rated 5 out of 5 by from Love Turbo Tax I've been going to Jackson Hewitt for the last 4 years. I saved way more money on Turbo Tax and Turbo Tax was so easy to use. I saved over $450 and it took the same amount of time.
Date published: 2021-04-25
Rated 4 out of 5 by from Turbo Tax is convenient and easy to use There are many resources to help answer your questions.
Date published: 2021-04-25
Rated 4 out of 5 by from Turbo Tax was good The state was a little cumbersome and not as clear cut as the federal
Date published: 2021-04-25
Rated 4 out of 5 by from easy to maneuver been doing this on my own through turbo tax for years
Date published: 2021-04-25
Rated 5 out of 5 by from Turbo tax helped me maintain my sanity My taxes for 2020 were a bit complicated and I knew I was going to owe quite a large amount to the IRS. I had a tax agent help me. She guided me and was very thorough with her explanations and the processes. Her help made the process much more pleasant. Thank you Turbo Tax and Mallavika.
Date published: 2021-04-25
Rated 2 out of 5 by from Turbo Tax keeps getting worse year over year Really poor experience this year. smart check really not that smart. TT let me get all the to ready to transfer for filing before telling me it found errors that wouldn't let me file, even though there were several other pre-checks done before this time. Also a big disconnect between what my W2 has for NJ state boxes 15, 16, 17 and what TT expects. Spend 1/2hr trying to figure out how to get around that. Overall very disappointed.
Date published: 2021-04-25
Rated 5 out of 5 by from Turbo Tax Service 2020 Taxes I liked how I was able to work on my taxes over multiple sessions.
Date published: 2021-04-25
All TurboTax® Offerings Reviews - Page 2377
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from I Love Turbo Tax! I have been using Turbo Tax for years. It makes it so simple by retaining my information year after year!
Date published: 2021-04-25
Rated 5 out of 5 by from User friendly This was our first time filing with turbotax. The format was easy to use and the live help feature was great!
Date published: 2021-04-25
Rated 4 out of 5 by from Overall this program is reasonable to use Very disappointed in being told I would have to pay for my state return even though it says I have one free state. A free state when all the information is transferred from federal and little is need to complete the state. So not sure I would spend the added cost for this program since I am being charge more for the state or have to file it again on state site that is free, just more time consuming. So I feel your product is not as good since it's more abut selling. Just disappointed.
Date published: 2021-04-25
Rated 5 out of 5 by from Love Turbo Tax I've been going to Jackson Hewitt for the last 4 years. I saved way more money on Turbo Tax and Turbo Tax was so easy to use. I saved over $450 and it took the same amount of time.
Date published: 2021-04-25
Rated 4 out of 5 by from Turbo Tax is convenient and easy to use There are many resources to help answer your questions.
Date published: 2021-04-25
Rated 4 out of 5 by from Turbo Tax was good The state was a little cumbersome and not as clear cut as the federal
Date published: 2021-04-25
Rated 4 out of 5 by from easy to maneuver been doing this on my own through turbo tax for years
Date published: 2021-04-25
Rated 5 out of 5 by from Turbo tax helped me maintain my sanity My taxes for 2020 were a bit complicated and I knew I was going to owe quite a large amount to the IRS. I had a tax agent help me. She guided me and was very thorough with her explanations and the processes. Her help made the process much more pleasant. Thank you Turbo Tax and Mallavika.
Date published: 2021-04-25
Rated 2 out of 5 by from Turbo Tax keeps getting worse year over year Really poor experience this year. smart check really not that smart. TT let me get all the to ready to transfer for filing before telling me it found errors that wouldn't let me file, even though there were several other pre-checks done before this time. Also a big disconnect between what my W2 has for NJ state boxes 15, 16, 17 and what TT expects. Spend 1/2hr trying to figure out how to get around that. Overall very disappointed.
Date published: 2021-04-25
Rated 5 out of 5 by from Turbo Tax Service 2020 Taxes I liked how I was able to work on my taxes over multiple sessions.
Date published: 2021-04-25
All TurboTax® Offerings Reviews - Page 2377